761597 - F freezes (eg. on www.ozana.hr, sites with flash video etc.)

Status: VERIFIED DUPLICATE of bug 774281

(Core Graveyard :: Plug-ins, defect)

Description

[u443678]

Attachment: bp-d5692140-9c95-4023-a522-4de482111019.txt

User Agent: Mozilla/5.0 (Windows NT 6.0; rv:12.0) Gecko/20100101 Firefox/12.0
Build ID: 20120420145725

Steps to reproduce:

open site


Actual results:

freezing

Comment 1

[Matthias Versen [:Matti]]

You are getting freezes but you have posted a crash id ?
Do you get a freeze or crash ?

Please update to Firefox13 (open help/about Firefox to trigger an update).
You also have to add more information: Can you reproduce the freeze, what are the steps to reproduce etc.
Do you have the latest flash plugin version in case you visit a page with flash.

I guess that you want help and for help visit the support and not bugzilla.
The support is available under http://support.mozilla.org

Comment 2

[u443678]

I'm not an IT professional and I'll attempt to provide the best description of the problem I can. When I load certain webpages, Firefox freezes (the program is not responding). This happens even when Firefox is running in safe mode. I have to shut it down via Ctrl-Alt-Del (killing the service). When killed, Firefox shuts down promptly, and I can start it again by clicking the desktop icon without any problem. 

The webpages which usually cause problems are the ones which contain videos, such as Youtube, and which may contain flash and/or java. 

This problem has been reoccuring consistently for several months, and persists through all the Firefox software updates I've done. I've researched the problem and I've tried all the suggested solutions that I could find online.

I have no idea what the problem is, and whether this is a bug in the software or something else. Any help would be really immensely appreciated. 

Thanks in advance,

Comment 3

[Andre Klapper]

Relja: Is this still a problem in a recent version of Firefox, like 24 or newer?

Comment 4

[u443678]

(In reply to Andre Klapper from comment #3)
> Relja: Is this still a problem in a recent version of Firefox, like 24 or
> newer?

Yes, problem still persist related to Adobe flash player plugin

Comment 5

[Wayne Mery (:wsmwk)]

Relja, Do you have a current crash ID?

Comment 6

[u443678]

(In reply to Wayne Mery (:wsmwk) from comment #5)
> Relja, Do you have a current crash ID?

Crash ID: bp-08071ce5-7e96-4efc-8e8d-272492131014
Crash ID: bp-37498770-063b-46ed-bde1-72cdf2131016
Crash ID: bp-a95aa7ef-329a-409c-a55a-f2f0f2131014
Crash ID: bp-d5692140-9c95-4023-a522-4de482111019
Crash ID: bp-e9813240-e564-4f1e-8f0e-940af2131025

Comment 7

[Wayne Mery (:wsmwk)]

Unfortunately those are too old to be pulled up.
Are you still able to reproduce the crash using a newer version?

Comment 8

[u443678]

I've had Flash turned off for a while, so I don't have any recent IDs at the moment. I just switched it back on, and it would seem that Firefox is no longer crashing. In the event that I manage to cause another crash, I'll let you know what the crash ID is.

Comment 9

[u443678]

ID: c2f36ea8-22b6-484f-b92b-8ae092140708

Comment 10

[u443678]

The plugin container is crashing. The task manager shows that two FlashPlayer Plugins are active.
If I terminate one of them, Firefox recovers.

Comment 11

[u443678]

the most recent one: bp-c2f36ea8-22b6-484f-b92b-8ae092140708

Comment 12

[Wayne Mery (:wsmwk)]

Matti, does this go to plugins product?

Comment 13

[u279076]

FYI, this is likely just another case for bug 774281.

Comment 14

[Benjamin Smedberg]

We are always looking for specific STR the generic bug. It's really more that bug 774281 is the generic case of several specific bugs.

Does this bug now have reliable STR?

Comment 15

[u279076]

(In reply to Benjamin Smedberg  [:bsmedberg] Away 19-July through 3-Aug from comment #14)
> Does this bug now have reliable STR?

QA does not have reliable steps to reproduce, maybe the reporter does?

Comment 16

[Phoenix]

And with not so outdated Flash version?

Comment 17

[Phoenix]

Resolved per whiteboard