763216 - Nightly Update Issue

Status: RESOLVED INVALID

(Toolkit :: Application Update, defect)

Description

[Andrew Truong [:feer56] [:andrewtruong] [:atruong]]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0
Build ID: 20120601045813

Steps to reproduce:

Firefox button ->Help -> About Firefox And tried to apply update.


Actual results:

Error message was given; 
Update Failed
There were problems checking for, downloading or installing this update. Nightly could not be updated because:
Install Pending 


Expected results:

Nightly to complete installation without any issues. 

Provided troubleshooting information from user:(Reporting on behalf)

Name 	Firefox
Version 	15.0a1
User Agent 	Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:15.0) Gecko/15.0 Firefox/15.0a1

Adblock Plus 	2.0.3 	true 	{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Add-on Compatibility Reporter 	1.1 	true 	[e-mail]
Awesome screenshot: Capture and Annotate 	2.3.7 	true 	jid0-GXjLLfbCoAx0LcltEdFrEkQdQPI@jetpack
Easy YouTube Video Downloader 	6.1 	true 	{c0c9a2c7-2e5c-4447-bc53-97718bc91e1b}
Extension Options Menu 	2.2 	true 	{1feca320-6b4d-11df-a08a-0800200c9a66}
Facebook Translate 	1.2.0.6 	true 	[e-mail]
Flagfox 	4.1.15 	true 	{1018e4d6-728f-4b20-ad56-37578a4de76b}
Forecastfox 	2.0.21 	true 	{0538E3E3-7E9B-4d49-8831-A227C80A7AD3}
Ghostery 	2.7.2 	true 	[e-mail]
HyperTranslate 	4.0.0 	true 	[e-mail]
Image Zoom 	0.4.6 	true 	{1A2D0EC4-75F5-4c91-89C4-3656F6E44B68}
Night Launch Companion 	0.1.20120515.0832beta 	true 	[e-mail]
Open With Photoshop 	2.8 	true 	{f3f219f9-cbce-467e-b8fe-6e076d29665c}
Roomy Bookmarks Toolbar 	1.3.6 	true 	[e-mail]
Scriptish 	0.1.7 	true 	[e-mail]
Social Fixer 	6.701 	true 	[e-mail]
Stylish 	1.2.6 	true 	{46551EC9-40F0-4e47-8E18-8E5CF550CFB8}
Test Pilot 	1.2.1 	true 	[e-mail]
Theme Font & Size Changer 	5.5 	true 	{f69e22c7-bc50-414a-9269-0f5c344cd94c}
Thumbnail Zoom Plus 	1.7.3 	true 	[e-mail]
United States English Spellchecker 	6.0 	true 	[e-mail]
Web Assistant 	2.0.0.440 	true 	{336D0C35-8A85-403a-B9D2-65C292C39087}
WOT 	20120515 	true 	{a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7}
Youtube High Definition 	2.8 	true 	{7b1bf0b6-a1b9-42b0-b75d-252036438bdc}
FB Chat Sidebar Disabler 	2.4.8 	false 	[e-mail]

Internal Modified Preferences:
accessibility.typeaheadfind.flashBar 	0
browser.cache.disk.capacity 	1048576
browser.cache.disk.smart_size.first_run 	false
browser.cache.disk.smart_size_cached_value 	1048576
browser.places.smartBookmarksVersion 	4
browser.search.useDBForOrder 	true
browser.startup.homepage 	about:home
browser.startup.homepage_override.buildID 	20120522080220
browser.startup.homepage_override.mstone 	15.0a1
extensions.lastAppVersion 	15.0a1
font.name.serif.x-western 	Verdana
gfx.blacklist.suggested-driver-version 	257.21
keyword.URL 	http://mystart.incredibar.com/mb143/?loc=IB_DS&a=6OyD0rP9pr&&i=26&search=
 
network.cookie.prefsMigrated 	true
places.database.lastMaintenance 	1338920383
places.history.expiration.transient_current_max_pages 	73781
places.history.expiration.transient_optimal_database_size 	118048358
privacy.donottrackheader.enabled 	true
privacy.sanitize.migrateFx3Prefs 	true
privacy.sanitize.timeSpan 	0
security.warn_viewing_mixed 	false
security.warn_viewing_mixed.show_once 	false

Graphics:
Adapter Description 	NVIDIA GeForce 6150SE nForce 430
Vendor ID 	0x10de
Device ID 	0x03d0
Adapter RAM 	256
Adapter Drivers 	nvd3dumx,nvd3dum
Driver Version 	8.17.11.9739
Driver Date 	4-1-2010
Direct2D Enabled 	Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.
DirectWrite Enabled 	false (6.1.7601.17789)
ClearType Parameters 	Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 400
WebGL Renderer 	Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.
GPU Accelerated Windows 	0. Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.

Javascript:
Incremental GC 	0

Library Versions: 

NSPR 	4.9.1 Beta 	4.9.1 Beta
NSS 	3.13.5.0 Basic ECC 	3.13.5.0 Basic ECC
NSS Util 	3.13.5.0 	3.13.5.0
NSS SSL 	3.13.5.0 Basic ECC 	3.13.5.0 Basic ECC
NSS S/MIME 	3.13.5.0 Basic ECC 	3.13.5.0 Basic ECC

Comment 1

[Andrew Truong [:feer56] [:andrewtruong] [:atruong]]

Attachment: Error Screenshot provided.

Comment 2

[Andrew Truong [:feer56] [:andrewtruong] [:atruong]]

Attachment: Error Screenshot provided 2.

Comment 3

[Liz Henry (:lizzard) (relman/hg->git project)]

Feer56, did the original bug happen to you or to [e-mail]?  For this, I might have tried opening Nightly with a new profile.  If we can't get new information on this issue from the bug reporter, this may be a good bug to close :)

Comment 4

[Andrew Truong [:feer56] [:andrewtruong] [:atruong]]

This is reporting on behalf for [e-mail] - this was reported over 9 months ago. I will close this but if the user chooses to respond because issue is still persistent than they can.