765671 - Crash when opening an MS Excel document with Security Box

Status: NEW

(External Software Affecting Firefox :: Other, defect)

Description

[jeremiecoutable]

User Agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/536.5 (KHTML, like Gecko) Chrome/19.0.1084.56 Safari/536.5

Steps to reproduce:

Click on a link and tick "Open with"... MS Excel


Actual results:

FF crashed. Report crash window appeared.


Expected results:

The document should have been opened

Comment 1

[Scoobidiver (away)]

Can you provide the crash ID (bp-...) from about:crashes?
Does it happen in Safe Mode (https://support.mozilla.org/kb/troubleshoot-firefox-issues-using-safe-mode)?

Comment 2

[Scoobidiver (away)]

Here is the crash report: bp-cb76c0ca-224e-48e9-9f8a-bf8a12120618

Comment 3

[Scoobidiver (away)]

It's caused by Security Box.

Comment 5

[BugBot [:suhaib / :marco/ :calixte]]

Crash volume for signature 'UserCallWinProcCheckWow':
 - nightly (version 51): 4 crashes from 2016-08-01.
 - aurora  (version 50): 47 crashes from 2016-08-01.
 - beta    (version 49): 1297 crashes from 2016-08-02.
 - release (version 48): 787 crashes from 2016-07-25.
 - esr     (version 45): 365 crashes from 2016-05-02.

Crash volume on the last weeks (Week N is from 08-22 to 08-28):
            W. N-1  W. N-2  W. N-3
 - nightly       1       3       0
 - aurora       19      16       4
 - beta        396     411     256
 - release     267     215     123
 - esr          38      21      36

Affected platform: Windows

Crash rank on the last 7 days:
           Browser     Content Plugin
 - nightly
 - aurora  #152                #38
 - beta    #28                 #38
 - release #164                #14
 - esr     #237                #309

Comment 6

[BugBot [:suhaib / :marco/ :calixte]]

Crash volume for signature 'UserCallWinProcCheckWow':
 - nightly (version 52): 7 crashes from 2016-09-19.
 - aurora  (version 51): 11 crashes from 2016-09-19.
 - beta    (version 50): 87 crashes from 2016-09-20.
 - release (version 49): 801 crashes from 2016-09-05.
 - esr     (version 45): 478 crashes from 2016-06-01.

Crash volume on the last weeks (Week N is from 10-03 to 10-09):
            W. N-1  W. N-2
 - nightly       7       0
 - aurora       10       1
 - beta         70      17
 - release     633     167
 - esr          28      31

Affected platform: Windows

Crash rank on the last 7 days:
           Browser     Content Plugin
 - nightly #199                #33
 - aurora  #163                #116
 - beta    #302                #37
 - release #96                 #26
 - esr     #396                #85

Comment 7

[Julien Cristau [:jcristau]]

Too late for firefox 52, mass-wontfix.

Comment 8

[BugBot [:suhaib / :marco/ :calixte]]

Since the crash volume is low (less than 15 per week), the severity is downgraded to S3. Feel free to change it back if you think the bug is still critical.

For more information, please visit BugBot documentation.