basket.mozilla.com throwing "SAXReaderNotAvailable: No parsers found"

RESOLVED FIXED

Status

RESOLVED FIXED
6 years ago
5 years ago

People

(Reporter: jlong, Assigned: nmaul)

Tracking

Details

(Reporter)

Description

6 years ago
I'm getting tons of error emails from basket.mozilla.com now:

File "/data/www/basket.mozilla.org/basket/vendor/packages/suds/suds/bindings/binding.py", line 145, in get_reply
   replyroot = sax.parse(string=reply)

 File "/data/www/basket.mozilla.org/basket/vendor/packages/suds/suds/sax/parser.py", line 127, in parse
   sax, handler = self.saxparser()

 File "/data/www/basket.mozilla.org/basket/vendor/packages/suds/suds/sax/parser.py", line 111, in saxparser
   p = make_parser()

 File "/usr/lib64/python2.6/xml/sax/__init__.py", line 93, in make_parser
   raise SAXReaderNotAvailable("No parsers found", None)

SAXReaderNotAvailable: No parsers found

What has changed?
(Reporter)

Updated

6 years ago
Severity: normal → blocker
Assignee: server-ops → afernandez
(Reporter)

Comment 1

6 years ago
jakem is helping look into this in #webdev as well
(Reporter)

Comment 2

6 years ago
This looks to be fixed now.
Status: NEW → RESOLVED
Last Resolved: 6 years ago
Resolution: --- → FIXED
(Assignee)

Comment 3

6 years ago
Puppet rolled out an update to python and python-libs today. This broke a number of sites (but not basket) in odd ways, until Apache was restarted. That restart appears to be what broke basket (based on timing information from jlongster).

We have rolled back the python update to the genericrhel6 cluster, and pinned it there until a better solution can be found.
(Assignee)

Updated

6 years ago
Assignee: afernandez → nmaul
Severity: blocker → normal
Component: Server Operations: Web Operations → WebOps: Other
Product: mozilla.org → Infrastructure & Operations
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