765828 - basket.mozilla.com throwing "SAXReaderNotAvailable: No parsers found"

Status: RESOLVED FIXED

(Infrastructure & Operations Graveyard :: WebOps: Other, task)

Description

[James Long (:jlongster)]

I'm getting tons of error emails from basket.mozilla.com now:

File "/data/www/basket.mozilla.org/basket/vendor/packages/suds/suds/bindings/binding.py", line 145, in get_reply
   replyroot = sax.parse(string=reply)

 File "/data/www/basket.mozilla.org/basket/vendor/packages/suds/suds/sax/parser.py", line 127, in parse
   sax, handler = self.saxparser()

 File "/data/www/basket.mozilla.org/basket/vendor/packages/suds/suds/sax/parser.py", line 111, in saxparser
   p = make_parser()

 File "/usr/lib64/python2.6/xml/sax/__init__.py", line 93, in make_parser
   raise SAXReaderNotAvailable("No parsers found", None)

SAXReaderNotAvailable: No parsers found

What has changed?

Comment 1

[James Long (:jlongster)]

jakem is helping look into this in #webdev as well

Comment 2

[James Long (:jlongster)]

This looks to be fixed now.

Comment 3

[Jake Maul [:jakem]]

Puppet rolled out an update to python and python-libs today. This broke a number of sites (but not basket) in odd ways, until Apache was restarted. That restart appears to be what broke basket (based on timing information from jlongster).

We have rolled back the python update to the genericrhel6 cluster, and pinned it there until a better solution can be found.