766724 - Hang in FIREFOX.EXE!unknown. ProblemClass: APPLICATION_HANG (cfffffff)

Status: RESOLVED WORKSFORME

(Firefox Graveyard :: WinQual Reports, defect)

Description

[Alex Keybl [:akeybl]]

Microsoft has asked us to look at a few Win8 top crashes/hangs, also available at https://sysdev.microsoft.com/en-US/Hardware/member/Telemetry/DisplayReport.aspx?Path=%2fPublish%2fCompanyReports%2fWin8ReliabilityReport.rdl&Rep=Win8ReliabilityReport (ping me for access)

This is the #4 top Firefox hang/crasher on Win8 on winqual, and ranked #660 overall by MS w/r/t Win8 stability.

The bug on the MS side is 759553.

Cabs available at:
http://people.mozilla.com/~akeybl/759553-APPLICATION_HANG_cfffffff_FIREFOX.EXE!unknown.zip
http://people.mozilla.com/~akeybl/759553-APPLICATION_HANG_cfffffff_FIREFOX.EXE!unknown_1.zip

Please let me know if you need access to newer CABs, these may be on the order of a month or so old.

Comment 1

[Jim Mathies [:jimm]]

Unhandled exception at 0x00000000 in memory_10.0.2.hdmp: 0xCFFFFFFF: Process was unresponsive and was terminated.

ntdll.dll!_NtSetInformationFile@20()	Unknown
KERNELBASE.dll!_DeleteFileW@4()	Unknown
xul.dll!nsLocalFile::Remove(bool recursive=false)	C++
>xul.dll!nsExternalAppHandler::MoveFileW(nsIFile * aNewFileLocation=0x0419ffa0) Line 2075	C++
xul.dll!nsExternalAppHandler::ExecuteDesiredAction() Line 1919	C++
xul.dll!nsExternalAppHandler::SetWebProgressListener(nsIWebProgressListener2 * aWebProgressListener=0x04c692d0) Line 1202	C++
xul.dll!nsExternalAppHandler::CreateProgressListener() Line 2017	C++
xul.dll!nsExternalAppHandler::SaveToDisk(nsIFile * aNewFileLocation=0x00000000, bool aRememberThisPreference=false) Line 2200	C++

http://mxr.mozilla.org/mozilla-central/source/uriloader/exthandler/nsExternalHelperAppService.cpp#2024

Interesting stack. I've only looked at one dump thus far. The params on this call look ok. The path is

{mData=0x0419ff48 L"C:\\Users\\pha.000\\Downloads\\jxpiinstall.exe" mLength=42 mFlags=5 }

Comment 2

[Jim Mathies [:jimm]]

ntdll.dll!_NtSetInformationFile@20()	Unknown
KERNELBASE.dll!_DeleteFileW@4()	Unknown
xul.dll!nsLocalFile::Remove(bool recursive=false)	C++
>xul.dll!nsDownloadManager::CancelDownload(unsigned int aID=16777249) Line 1524	C++
xul.dll!nsDownloadManager::ResumeRetry(nsDownload * aDl=0x045ca430) Line 167	C++
xul.dll!nsDownloadManager::ResumeAllDownloads(bool aResumeAll=true)	C++
xul.dll!nsDownloadManager::RestoreActiveDownloads() Line 718	C++
xul.dll!nsDownloadManager::Init() Line 874	C++
xul.dll!nsDownloadManager::GetSingleton() Line 134	C++

Different stack but the same call to delete a file.

Comment 3

[Jim Mathies [:jimm]]

ntdll.dll!_NtQueryFullAttributesFile@8()	Unknown
KERNELBASE.dll!_GetFileAttributesExW@12()	Unknown
>xul.dll!GetFileInfo(const nsString & name={...}, PRFileInfo64 * info=0x00000000) Line 460	C++
xul.dll!nsLocalFile::ResolveAndStat() Line 813	C++
xul.dll!nsLocalFile::IsDirectory(bool * _retval=0x0020c5e5) Line 2470	C++
xul.dll!nsLocalFile::Remove(bool recursive) Line 1831	C++
xul.dll!nsDiskCacheMap::DeleteStorage(nsDiskCacheRecord * record=0x0bbf2780, bool metaData=false)	C++
xul.dll!nsDiskCacheMap::DeleteStorage(nsDiskCacheRecord * record=0x0bbf2780) Line 997	C++
xul.dll!nsDiskCacheEvictor::VisitRecord(nsDiskCacheRecord * mapRecord=0x0bbf2780) Line 192	C++
xul.dll!nsDiskCacheMap::VisitEachRecord(unsigned int bucketIndex=31, nsDiskCacheRecordVisitor * visitor=0x0020c738, unsigned int evictionRank=2964856684) Line 542	C++
xul.dll!nsDiskCacheMap::EvictRecords(nsDiskCacheRecordVisitor * visitor=0x0020c738) Line 614	C++
xul.dll!nsDiskCacheDevice::EvictDiskCacheEntries(unsigned int targetCapacity=0)	C++
xul.dll!nsThread::ProcessNextEvent(bool mayWait=false, bool * result=0x0020c7cb) Line 637	C++

more file access hangs.

This makes me wonder if these are really plugin message hangs. The system blocks pretty heavily on file access.

Comment 4

[Jim Mathies [:jimm]]

That's it for unique stacks from the first minidump zip.

Comment 5

[bhavana bajaj [:bajaj]]

Colleen at Microsoft confirmed this is no more an issue with FF 15.0 on latest winRTM(build 9200) .