767481 - Internal Server Error when using "Forgot my email" form

Status: RESOLVED DUPLICATE of bug 789080

(developer.mozilla.org Graveyard :: Wiki pages, defect)

Description

[raymond [:retornam] (inactive)]

STR:
1) Visit http://developer-dev.allizom.org
2) Login with an account that has not switched to BrowserID yet
3) You should be redirected to https://developer-dev.allizom.org/en-US/users/browserid_register 
4) Scroll to the forgot your email section and enter your old account username

5) An internal server error occurs on this page https://developer-dev.allizom.org/en-US/users/sendemailreminder


Expected Result:
An email should be sent tou the user

Comment 1

[John Karahalis [:openjck]]

Friendly all aboard ping. We scheduled this one to be completed before the next sprint. How's it looking?

Comment 3

[Jens Müller (:tessarakt)]

Same here on the production site developer.mozilla.org:

1. Open developer.mozilla.org
2. Click "Sign in"
3. Log in using Persona with [e-mail]
4. -> https://developer.mozilla.org/de/users/browserid_register
5. Enter "tessarakt" in the first form and click "EIN NEUES PROFIL ERSTELLEN" (create a new profile)
6. -> "Benutzer mit diesem Benutzername existiert bereits." ("user with that name already exists")
7. In the last form ("Haben Sie Ihre E-Mail-Adresse vergessen?" - "Have you forgotten your e-mail address?"), enter "tessarakt" and click "ANMELDEN".
8. -> https://developer.mozilla.org/de/users/sendemailreminder yields an Internal Server Error.

Comment 4

[Jim Blandy :jimb]

I'm also seeing this behavior.

Comment 5

[Luke Crouch [:groovecoder]]

The ISE will be fixed in bug 789080.

The underlying issue is that the MDN accounts have no email address associated with them. 

We need to verify account-to-email out-of-band so we know those email addresses belong to those MDN accounts. The surest way to do that is with bugzilla.

What are the MDN accounts in question?

Comment 6

[Jens Müller (:tessarakt)]

(In reply to Luke Crouch [:groovecoder] from comment #5)
> What are the MDN accounts in question?

tessarakt and tessarakt2.

Now I have just created tessarakt3, so it's not really an issue for me any longer.

Comment 7

[Jim Blandy :jimb]

In my case, it's 'jimb'. My user page is here:

https://developer.mozilla.org/en-US/docs/User:Jimb

Comment 8

[Luke Crouch [:groovecoder]]

Need some more info to help us diagnose the underlying cause.

Jens: it looks like you made very little or no edits with those accounts since 2010/2011?
https://developer.mozilla.org/en-US/profiles/tessarakt
https://developer.mozilla.org/en-US/profiles/tessarakt2

Jim: you last edited on July 6 before we migrated?
https://developer.mozilla.org/en-US/profiles/jimb

Jim: When was the last time you had to sign into MDN using your password? Over the last year we've been migrating users' email addresses when they signed in. If you've had an active session for a long time we might have missed your email address during our migration period.