Shutdown - Error on close: Earlybird has stopped working

RESOLVED WORKSFORME

Status

Thunderbird
General
RESOLVED WORKSFORME
6 years ago
5 years ago

People

(Reporter: Shari Smith, Unassigned)

Tracking

({64bit})

15 Branch
x86_64
Windows 7
64bit

Firefox Tracking Flags

(Not tracked)

Details

Attachments

(1 attachment)

(Reporter)

Description

6 years ago
Whenever I use File > Exit or when it's restarting for an update or addon I receive an error message that Earlybird has stopped working. If it's a restart sometimes the program actually does restart without me forcing a close and manually restarting. Sometimes it doesn't. I don't know what I'm doing differently, however it always happens when using File > Exit however I don't have to force a close, I can also just close the error box and it will reopen. 

Here are the details of the error:
Problem signature:
  Problem Event Name:	BEX
  Application Name:	thunderbird.exe
  Application Version:	15.0.0.4564
  Application Timestamp:	4feef706
  Fault Module Name:	xul.dll_unloaded
  Fault Module Version:	0.0.0.0
  Fault Module Timestamp:	4feef649
  Exception Offset:	64c6ebd1
  Exception Code:	c0000005
  Exception Data:	00000008
  OS Version:	6.1.7601.2.1.0.768.3
  Locale ID:	1033
  Additional Information 1:	0a9e
  Additional Information 2:	0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:	0a9e
  Additional Information 4:	0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt
Did you try to reinstall ?

Comment 2

5 years ago
I see this also when using daily. 64bit build.

related to bug 682444 ?
Status: UNCONFIRMED → NEW
Ever confirmed: true
Keywords: 64bit
Summary: Error on close: Earlybird has stopped working → Shutdown - Error on close: Earlybird has stopped working

Comment 3

5 years ago
Created attachment 640196 [details]
windows error dialog
I am having what appears to be the same problem in TB 15 beta 1

Problem signature:
  Problem Event Name:	BEX
  Application Name:	thunderbird.exe
  Application Version:	15.0.0.4581
  Application Timestamp:	5006d2b3
  Fault Module Name:	xul.dll_unloaded
  Fault Module Version:	0.0.0.0
  Fault Module Timestamp:	5006d21e
  Exception Offset:	65deed07
  Exception Code:	c0000005
  Exception Data:	00000008
  OS Version:	6.1.7601.2.1.0.256.1
  Locale ID:	1033
  Additional Information 1:	0a9e
  Additional Information 2:	0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:	0a9e
  Additional Information 4:	0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt
I don't think this is a problem any more.

Updated

5 years ago
Status: NEW → RESOLVED
Last Resolved: 5 years ago
Resolution: --- → WORKSFORME
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