770838 - Crashes or XPCOMUtils unresponsive on new message

Status: RESOLVED INCOMPLETE

(Thunderbird :: Mail Window Front End, defect)

Description

[M8R-2nwas21]

Attachment: error message

User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:10.0.5) Gecko/20120606 Firefox/10.0.5
Build ID: 20120606065243

Steps to reproduce:

Opening a window for writing a new message or replying to one


Actual results:

Sometimes, either the application hangs completely and the folder list view on the main window disappears. After removing email indexes as someone suggested, I get an error message saying that XPCOMUtils.jsm is not responding at line 327, and neither the 'Stop script' or 'Continue' buttons do anything. In this case, the main window still works and I can open another composer window fine but the first one is completely frozen and I can't get rid of it short of killing the thunderbird-bin process.


Expected results:

A composer window should have opened and worked without hanging or crashing the whole application.

Comment 1

[Wayne Mery (:wsmwk)]

also in safe mode?
http://support.mozillamessaging.com/en-US/kb/safe-mode

Comment 2

[M8R-2nwas21]

Yes, it still happens in safe mode.

Comment 3

[M8R-2nwas21]

I made a new profile; same problem.

Comment 4

[Wayne Mery (:wsmwk)]

can you reproduce using version 17 or newer?