Hang on startup with ZoomText (with 100% CPU even in safe mode and even if I delete all profile data)

RESOLVED WORKSFORME

Status

Thunderbird
General
--
critical
RESOLVED WORKSFORME
5 years ago
5 years ago

People

(Reporter: Matthew Toseland, Unassigned)

Tracking

({hang})

14 Branch
x86_64
Windows 7

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

5 years ago
Starting thunderbird hangs with 100% CPU, immediately after showing the main window (sometimes it shows a message box, but in any case it hangs). This persists even with -safe-mode and even if I delete all the profile data from C:\Users\Paul\AppData\{Local,LocalLow,Roaming}\Thunderbird. Reinstalling doesn't help either.

I did have Lightning installed, however it should have gone away when I deleted said folders?

High contrast (accessibility) mode is enabled on Win7.

This is 64-bit Windows 7.

Comment 1

5 years ago
Matthew, what happens if you start with switch of -P ?
Severity: blocker → critical
Keywords: hang
(Reporter)

Comment 2

5 years ago
This appears to be related to ZoomText, a Windows screen magnifier which does wierd things to the graphics drivers. When it is disabled, Thunderbird works. Sorry for not mentioning ZT in the initial report, thanks to people on IRC for hints. Will try -P with zoomtext on.
Severity: critical → blocker
(Reporter)

Comment 3

5 years ago
Argh sorry re severity
Severity: blocker → major
(Reporter)

Updated

5 years ago
Summary: Thunderbird 14 hangs on startup with 100% CPU even in safe mode and even if I delete all profile data → Hang on startup with ZoomText (with 100% CPU even in safe mode and even if I delete all profile data)
(Reporter)

Comment 4

5 years ago
Starting Thunderbird with ZoomText not running, and then starting ZoomText up, causes Thunderbird to refresh the screen and then hang and go grey. So there is no usable workaround here.

With ZoomText running, thunderbird -P shows the profile manager window which then hangs.
(Reporter)

Comment 5

5 years ago
ZoomText version 10.0.3.200. Guess I could talk to them ...

Updated

5 years ago
Severity: major → critical
(In reply to Matthew Toseland from comment #5)
> ZoomText version 10.0.3.200. Guess I could talk to them ...

Yes please do !

Comment 7

5 years ago
Jost, can you look at this one please?
(Reporter)

Comment 8

5 years ago
Works with a newer version of Zoomtext (10.0.0.5.58). Fixed as far as I'm concerned. Thanks!
Status: UNCONFIRMED → RESOLVED
Last Resolved: 5 years ago
Resolution: --- → INVALID

Comment 9

5 years ago
(In reply to Matthew Toseland from comment #8)
> Works with a newer version of Zoomtext (10.0.0.5.58). Fixed as far as I'm
> concerned. Thanks!

thanks for keeping updated
Resolution: INVALID → WORKSFORME
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