775140 - Thunderbird hanging frequently

Status: RESOLVED INVALID

(Thunderbird :: Mail Window Front End, defect)

Description

[csc4096]

User Agent: Mozilla/5.0 (X11; Linux i686 on x86_64; rv:10.0.5) Gecko/20120606 Firefox/10.0.5
Build ID: 20120606062003

Steps to reproduce:

Thunderbird 10.0.6 x64 on RHEL6.3

Hangs frequently (up to 10 times a day) requiring process to be killed and restarted. No crash messages either in dmesg or /var/log/messages. Error console lists nothing out of the ordinary.


Actual results:

Folder name text disappears on the left-hand-side leaving only the icons visible.

Options in the top menu expand to show drop-down menu on clicking but none of the drop-down menu items are themselves clickable.

It looks very much like a gtk problem however no other program is exhibiting issues.

Running with NSPR_LOG_MODULES=ALL does not produce any crash information: log listing appears to stop well before the crashing process.


Expected results:

Thunderbird remaining stable and useable.

Comment 1

[Wayne Mery (:wsmwk)]

any change using safe mode http://support.mozillamessaging.com/en-US/kb/safe-mode ?

see https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report & attach stacktrace as a file to this bug

Comment 2

[csc4096]

Thanks for that. The user in question is out of the office so it will probably be a few days before I can try those.

I do however have a few strace logs I ran on the machine a few days ago under Thunderbird 10.0.5 (it also crashed with similar effects). If those are of use then can you tell me how to upload them privately - they contain some company-sensitive information?

Comment 3

[csc4096]

downgraded user to  thunderbird-lightning-1.2.1-1.fc16.x86_64.rpm and the crashes stopped.