[QAC generated] Aurora will not play embedded Flash video; only plays sound




7 years ago
7 years ago


(Reporter: notarboca, Unassigned)


Windows Vista

Firefox Tracking Flags

(Not tracked)




7 years ago
Steps to Reproduce
1.Go to www.microcontrollercentral.com/archives.asp?videoblogs=yes
2. Click on video to begin.

What should have happened:
Video/audio should have appeared.

What actually happened:
Audio only plays.  Sometimes browser goes to end of page and will not scroll upwards using scroll bar or directional keys.  Note: video plays correctly on Seamonkey, IE9, and Chrome browsers.
wfm with Shockwave Flash version: 11.3.300.262

Mozilla/5.0 (Windows NT 6.1; rv:17.0) Gecko/17.0 Firefox/17.0 SeaMonkey/2.14a1
Build identifier: 20120722003002
Mozilla/5.0 (Windows NT 6.1; rv:14.0) Gecko/20100101 Firefox/14.0.1

Note: I have disabled the protected mode in the flash plugin

Comment 2

7 years ago
@Matti, Do you require any action from me?0
I have only comment that I can not reproduce the issue with the information that you gave us in comment#0

You forgot to add you used flash plugin version in your report.
Have you already tried the safemode ?

Can you try to disable the protected mode in flash.
- http://forums.adobe.com/message/4468493 (scroll down to the "last resort" section)

Comment 4

7 years ago
I am using 11.3.300.265 version of flash plugin.

I have tried safe mode with no results.

Also disabled protected mode; again, no results.

I did notice I can right click on the area where the video should be playing, select "Go to Full Screen" and a full screen of the video opens and plays in a separate Aurora window.
Please post the graphic section of about:support.
Is this working in Firefox14.0.1 ?

Comment 6

7 years ago
Adapter DescriptionATI Mobility Radeon HD 3650Vendor ID0x1002Device ID0x9591Adapter RAMUnknownAdapter Driversatidxx32 atidxx64 atiumdag atiumdva atiumd64 atiumd6a atitmm64Driver Version8.512.0.0Driver Date7-3-2008Direct2D EnabledBlocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.DirectWrite Enabledfalse (7.0.6002.18592)ClearType ParametersClearType parameters not foundWebGL RendererBlocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.GPU Accelerated Windows0. Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.

The video will not play in Firefox 14.0.1.
Can you please update the graphic driver, Your driver is 4 years old.

The issue itself is very likely not our bug but rather a bug in flash hardware acceleration / the video driver.

Comment 8

7 years ago
I upgdated the graphics driver, and everything works perfectly!  Graphics overall are much sharper.  Thank you very much for your work on this and for leading me to a fix!
great, marking wfm (driver issue)
Last Resolved: 7 years ago
Resolution: --- → WORKSFORME
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