ReMo office hours and oncall

RESOLVED FIXED

Status

Mozilla Reps
Planning
RESOLVED FIXED
6 years ago
3 years ago

People

(Reporter: williamq, Assigned: pierros)

Tracking

0.3 - Sarek
x86
Mac OS X

Details

(Reporter)

Description

6 years ago
It's important to set ReMo office hours on irc, that way Reps have a time during the week where they can join the remo channel and be sure to be able to ask questions and get answers. 

We need to set a time for these office hours and then, once set, we need to inform mentors to stick to them.
(Reporter)

Updated

6 years ago
Assignee: pierros → willyaranda
Group: mozilla-reps-admins
Would like to provide this as an example of how I have done this... I will be emailing all my mentees in a day or two, and will be adding these hours to the end of my acceptance emails as well.

Hope this helps out. Maybe the addition of these hours on acceptance emails should be in the Mentoring SOPs as a recommendation?

Comment 2

6 years ago
This should be communication tool agnostic as much as possible, i.e. open all your channels (IRC, gtalk, Skype, ...), even your phone.
Agreed. Office hours should be for all forms of communication, even if it is only a few hours it will make a difference.
Whiteboard: [ping willyaranda]
Needs a new assignee
Assignee: willyaranda → pierros
Flags: needinfo?(reps-council)
Whiteboard: [ping willyaranda] → #remocamp12 #remoto12 #governance
(Assignee)

Updated

5 years ago
Whiteboard: #remocamp12 #remoto12 #governance → u=rep c=planning p=1
Make sure a mentor is always available on IRC to answer questions. Use oncall functionality from other teams.
Status: NEW → ASSIGNED
Flags: needinfo?(reps-council)
Summary: ReMo office hours → ReMo office hours and oncall

Comment 6

4 years ago
Is this something you think is still valid for action?  If so how would you like to move forward?
Flags: needinfo?(reps-council)
Whiteboard: u=rep c=planning p=1

Comment 7

4 years ago
I've started this for myself:  http://ohours.org/officehours/89743  working quite well so far.
Perhaps council would be interested in setting up a single one account, and then sharing availablity.
Already tracked here:
https://trello.com/c/AjIvfU5n/25-improve-visibility-define-office-hours
Status: ASSIGNED → RESOLVED
Last Resolved: 3 years ago
Flags: needinfo?(reps-council)
Resolution: --- → FIXED
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