[adbe 3328427] Flash startup crash in F1812794833

RESOLVED FIXED

Status

()

Core
Plug-ins
--
critical
RESOLVED FIXED
6 years ago
6 years ago

People

(Reporter: marcia, Unassigned)

Tracking

({crash, topcrash})

15 Branch
x86
Windows 7
crash, topcrash
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [startupcrash][Flash-11.3][Flash-11.4][fixed in 11.6.602.137], crash signature)

This bug was filed from the Socorro interface and is 
report bp-64a5d4f4-f6b0-47cc-a543-c4db52120725 .
============================================================= 

Seen while looking at Beta crash stats - https://crash-stats.mozilla.com/report/list?signature=F1812794833_________________________. Startup crash where heaviest concentration of crashes is in beta and primarily affects Windows 7 users. Volume not super high yet but we should keep on eye on this.

Flash Version 	Percentage 	Number Of Crashes
11.3.300.265 	63.504 % 	261
11.3.300.257 	33.82 % 	139
11.3.300.231 	1.946 % 	8
11.3.300.262 	0.487 % 	2
11.2.202.235 	0.243 % 	1 

Windows 7 	80.779 %	332
Windows Vista 	9.489 %	         39
Windows XP 	8.516 %	         35
Windows 8 	1.217 %	          5 


Frame 	Module 	Signature 	Source
0 	NPSWF32_11_3_300_265.dll 	F1812794833_________________________ 	F1556456750_______________________________________:3230
1 	NPSWF32_11_3_300_265.dll 	F1980088851__________________________ 	F1556456750_______________________________________:3267
2 	NPSWF32_11_3_300_265.dll 	F1270095782_________________________ 	F_1900438979_________________________________________:31594
3 	NPSWF32_11_3_300_265.dll 	F1592879982____________________________ 	F_1900438979_________________________________________:13102
4 	NPSWF32_11_3_300_265.dll 	F_1995396427_________________ 	F_1900438979_________________________________________:13356
5 	NPSWF32_11_3_300_265.dll 	F1546913566_____________________________________ 	F1157779535_________________________________________________________________________:4085
6 	NPSWF32_11_3_300_265.dll 	F957328252________________________ 	F1157779535_________________________________________________________________________:639
7 	user32.dll 	InternalCallWinProc 	
8 	user32.dll 	UserCallWinProcCheckWow 	
9 	user32.dll 	DispatchMessageWorker 	
10 	user32.dll 	DispatchMessageW 	
11 	FlashPlayerPlugin_11_3_300_265.exe 	F425467176_____________________________________________________ 	F_540393159_____________________________________________________________________:358
12 	FlashPlayerPlugin_11_3_300_265.exe 	F849276792______________________________ 	F_540393159_____________________________________________________________________:199
13 	FlashPlayerPlugin_11_3_300_265.exe 	F_1338064323______________________________________________ 	F1922230711____________________________________________________________________:80
14 	FlashPlayerPlugin_11_3_300_265.exe 	F802476640______________________ 	F674807226__________________________________________________________________:453
15 	FlashPlayerPlugin_11_3_300_265.exe 	F_138606341_____________ 	F674807226__________________________________________________________________:350
16 	FlashPlayerPlugin_11_3_300_265.exe 	F1419126855_______________________________________________________________ 	F_1358850170___________________________________________________________________:399
17 	FlashPlayerPlugin_11_3_300_265.exe 	WinMain 	F_1358850170___________________________________________________________________:552
18 	FlashPlayerPlugin_11_3_300_265.exe 	__tmainCRTStartup 	f:\dd\vctools\crt_bld\self_x86\crt\src\crt0.c:263
19 	kernel32.dll 	BaseThreadInitThunk 	
20 	ntdll.dll 	__RtlUserThreadStart 	
21 	ntdll.dll 	_RtlUserThreadStart 	

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Updated

6 years ago
OS: Windows NT → Windows 7

Comment 1

6 years ago
Let's be careful here: This is all plugin process crashes, so it's not Firefox startup, but Flash startup.
Summary: Firefox startup crash in F1812794833 → Flash startup crash in F1812794833
Signature summary shows higher concentration of 11.4 crashes:

Flash Version 	Percentage 	Number Of Crashes
11.4.400.252 	47.725 % 	472
11.3.300.257 	41.658 % 	412
11.3.300.231 	3.438 % 	34
11.3.300.265 	2.831 % 	28
11.3.300.270 	1.719 % 	17
11.3.300.268 	1.213 % 	12
11.4.400.231 	0.809 % 	8
11.3.300.262 	0.506 % 	5
11.1.102.55 	0.101 % 	1
Whiteboard: [startupcrash][Flash-11.3] → [startupcrash][Flash-11.3][Flash-11.4]

Comment 3

6 years ago
(In reply to Marcia Knous [:marcia] from comment #2)
> Signature summary shows higher concentration of 11.4 crashes

Yes, this is also #4 of the 11.4.400.252 topcrash list: https://crash-analysis.mozilla.com/rkaiser/2012-08-08/2012-08-08.firefox.flash.11-4-400-252.html
Everything in the top 5 to 10 of that list probably warrants a closer look (we're also working on improving the signatures for hangs for future reports).
This showed up the Firefox 15 explosive report on August 31. Currently the highest concentration of crashes is in 11.4.402.265 - about 67% of this crashes across all versions happen with 11.4.402.265.

Comment 6

6 years ago
This is Adobe 3328427

Updated

6 years ago
Summary: Flash startup crash in F1812794833 → [adbe 3328427] Flash startup crash in F1812794833

Comment 7

6 years ago
It's #21 top crasher in 15.0.1.
Keywords: topcrash

Comment 8

6 years ago
We have a candidate fix in Flash Player 11.6.602.105, which is available here: http://www.adobe.com/go/flashplayerbeta

Comment 9

6 years ago
(In reply to Jeromie Clark from comment #8)
> We have a candidate fix in Flash Player 11.6.602.105, which is available
> here: http://www.adobe.com/go/flashplayerbeta

Our first topcrash report for this since we got symbols - https://crash-analysis.mozilla.com/rkaiser/2012-12-11/2012-12-11.firefox.flash.11-6-602-105.html - seems to suggests this signature has dropped significantly, but unfortunately it's not completely gone.

Comment 10

6 years ago
We believe that this issue is also resolved with the latest Flash Player beta (11.6.602.137)

Comment 11

6 years ago
(In reply to Jeromie Clark from comment #10)
> We believe that this issue is also resolved with the latest Flash Player
> beta (11.6.602.137)

I at least can't find the signature in reports for that version any more! Thanks!
Status: NEW → RESOLVED
Last Resolved: 6 years ago
Resolution: --- → FIXED
Whiteboard: [startupcrash][Flash-11.3][Flash-11.4] → [startupcrash][Flash-11.3][Flash-11.4][fixed in 11.6.602.137]
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