Closed Bug 777491 Opened 12 years ago Closed 1 year ago

Thunderbird doesn't close fully - crashes on shutdown @ libxul.so

Categories

(Thunderbird :: General, defect)

14 Branch
defect

Tracking

(Not tracked)

RESOLVED WORKSFORME

People

(Reporter: Ulf.Zibis, Unassigned)

References

(Depends on 1 open bug)

Details

(Keywords: dataloss, hang)

Crash Data

Attachments

(1 obsolete file)

User Agent: Mozilla/5.0 (Windows NT 5.1; rv:14.0) Gecko/20100101 Firefox/14.0.1
Build ID: 20120713134347

Steps to reproduce:

- close TB by red "X" from window frame (full screen)
- immediately click Window's "Start"->"Shut down"
- wait some seconds
- cancel the "Shut down" dialogue
- start TB again
Alternative to cancel:
- really shut down Windows to hibernation (I have this button added to "Shut down" dialogue)
- resume from hibernation
- start TB


Actual results:

--> message box: TB is already running, first close this.
- Ctrl+Alt+Del to open Windows task manager + processes tab
--> thunderbird.exe ist still running with 0 % CPU


Expected results:

TB should close correctly, at least after cancelling "Shut down" dialogue or resume from hibernation.
Problem also existed in former versions.
Severity: normal → critical
I don't quite understand how this is different from garden variety thunderbird has not shut down.

A stacktrace may help us.
please use procedure at https://developer.mozilla.org/en/How_to_get_a_stacktrace_with_WinDbg - substitute "Thunderbird" where you see Firefox mentioned
Flags: needinfo?(Ulf.Zibis)
Keywords: hang, stackwanted
Whiteboard: [closeme 2013-02-18]
After closing TB, opening shut down dialogue, cancelling it and then closing Windows Debugging Tools, TB was now more running this time
Flags: needinfo?(Ulf.Zibis)
Whiteboard: [closeme 2013-02-18]
It seems, that the situation of not fully closed TB is not always caused by immediate click on Window's "Start"->"Shut down". Sometimes I see this situation long time after TB was closed without having clicked Window's "Start"->"Shut down".

I have an IMAP account with ~30 subfolders where "Check this folder for new messages when there are new messages for this account" is set. Often it takes ~2+ minutes to load those new messages, after notification of new mails on this account (indicated by blue colour of the inbox folder), maybe because my providers mail server is slow. Maybe TB becomes to hang when I close TB during that waiting period.
- Problem also appears after moving this profile to Windows 7 and Ubuntu on x86_64.
- Last time it caused my whole virtual folders to be lost.
Keywords: dataloss
OS: Windows XP → All
Hardware: x86 → All
- Since 9 months I'm using this profile mostly on Linux, sometimes Windows 7, the problem still occurs, but there seems no relation to "if "Start"->"Shut down" is invoked to early" any more.
- Bug 621908 seems also related to this bug, but appears less often.
Summary: TB doesn't close fully if "Start"->"Shut down" is invoked to early → TB doesn't close fully
(In reply to Ulf Zibis from comment #3)
> Created attachment 709498 [details]
> Windows Debugging Tools log

stacktrace states "Failure could not be analyzed"

SOrry, but we need a better stacktrace from you.  Hopefully the next one will be charmed.

> After closing TB, opening shut down dialogue, cancelling it and then closing
> Windows Debugging Tools, TB was now more running this time

How reproducible is this issue when using a current (or beta) version?
Component: OS Integration → General
Flags: needinfo?(Ulf.Zibis)
Whiteboard: [needs new stack]
Comment on attachment 709498 [details]
Windows Debugging Tools log (incomplete)

>Opened log file 'C:\Dokumente und Einstellungen\All Users\Desktop\ScreenShots\Thunderbird\thunderbird-debug_1600_2013-02-03_18-29-48-234.log'
>0:000> .childdbg 1
>Processes created by the current process will be debugged
>0:000> .tlist
>    0n0 System Process
>    0n4 System
>  0n612 smss.exe
>  0n688 csrss.exe
>  0n716 winlogon.exe
>  0n760 services.exe
>  0n772 lsass.exe
>  0n932 svchost.exe
> 0n1008 svchost.exe
> 0n1108 svchost.exe
> 0n1180 svchost.exe
> 0n1368 svchost.exe
> 0n1608 AvastSvc.exe
> 0n1616 explorer.exe
> 0n1716 spoolsv.exe
> 0n1920 rundll32.exe
> 0n1948 rundll32.exe
> 0n1956 TaskSwitch.exe
> 0n1964 UnlockerAssistant.exe
> 0n1972 PDVDServ.exe
> 0n1992 Ext2Mgr.exe
> 0n2000 AvastUI.exe
>  0n188 ctfmon.exe
>  0n228 Skype.exe
>  0n276 SmaPanel.exe
>  0n352 FwebProt.exe
>  0n408 StCenter.exe
>  0n508 HOTSYNC.EXE
> 0n1136 fritzbox-usb-fernanschluss.exe
> 0n1328 svchost.exe
>  0n232 IGDCTRL.EXE
>  0n112 nvsvc32.exe
> 0n1048 rndlresolversvc.exe
>  0n652 svchost.exe
> 0n1552 wdfmgr.exe
> 0n2992 alg.exe
> 0n2564 svchost.exe
>  0n864 firefox.exe
> 0n3720 recordingmanager.exe
> 0n3292 explorer.exe
> 0n3876 taskmgr.exe
> 0n2892 jqs.exe
> 0n5632 windbg.exe
> 0n5752 thunderbird.exe
>0:000> sxn gp
>0:000> |* lm
>start    end        module name
>00400000 00460000   thunderbird C (no symbols)           
>64d00000 64d3c000   snxhk    C (export symbols)       C:\Programme\AVAST Software\Avast\snxhk.dll
>77ef0000 77f39000   GDI32      (pdb symbols)          c:\symbols\gdi32.pdb\372C0F0E08FB456EAB7B4CB2B53E27952\gdi32.pdb
>78aa0000 78b5e000   MSVCR100   (private pdb symbols)  c:\symbols\msvcr100.i386.pdb\B74A49314FD64956BAF50772F83598012\msvcr100.i386.pdb
>7c800000 7c908000   KERNEL32   (pdb symbols)          c:\symbols\kernel32.pdb\A22E3A9843CC45B4A2BFA31377127D422\kernel32.pdb
>7c910000 7c9c9000   ntdll      (pdb symbols)          c:\symbols\ntdll.pdb\CEFC0863B1F84130A11E0F54180CD21A2\ntdll.pdb
>7e360000 7e3f1000   USER32     (pdb symbols)          c:\symbols\user32.pdb\D18A41B74E7F458CAAAC1847E2D8BF022\user32.pdb
>0:000> g
>ModLoad: 76330000 7634d000   C:\WINDOWS\system32\IMM32.DLL
>ModLoad: 77da0000 77e4a000   C:\WINDOWS\system32\ADVAPI32.dll
>ModLoad: 77e50000 77ee3000   C:\WINDOWS\system32\RPCRT4.dll
>ModLoad: 77fc0000 77fd1000   C:\WINDOWS\system32\Secur32.dll
>ModLoad: 10000000 1001a000   C:\Programme\Mozilla Thunderbird\mozglue.dll
>ModLoad: 003d0000 003fb000   C:\Programme\Mozilla Thunderbird\nspr4.dll
>ModLoad: 71a30000 71a3a000   C:\WINDOWS\system32\WSOCK32.dll
>ModLoad: 71a10000 71a27000   C:\WINDOWS\system32\WS2_32.dll
>ModLoad: 77be0000 77c38000   C:\WINDOWS\system32\msvcrt.dll
>ModLoad: 71a00000 71a08000   C:\WINDOWS\system32\WS2HELP.dll
>ModLoad: 76af0000 76b1e000   C:\WINDOWS\system32\WINMM.dll
>ModLoad: 00a00000 00c28000   C:\Programme\Mozilla Thunderbird\mozjs.dll
>ModLoad: 76bb0000 76bbb000   C:\WINDOWS\system32\PSAPI.DLL
>ModLoad: 64e80000 64ea3000   C:\Programme\AVAST Software\Avast\aswJsFlt.dll
>ModLoad: 774b0000 775ee000   C:\WINDOWS\system32\ole32.dll
>ModLoad: 77bd0000 77bd8000   C:\WINDOWS\system32\VERSION.dll
>ModLoad: 00c50000 00c57000   C:\Programme\Mozilla Thunderbird\plc4.dll
>ModLoad: 00c60000 00c67000   C:\Programme\Mozilla Thunderbird\plds4.dll
>ModLoad: 00c70000 00c88000   C:\Programme\Mozilla Thunderbird\nssutil3.dll
>ModLoad: 00c90000 00d2e000   C:\Programme\Mozilla Thunderbird\nss3.dll
>ModLoad: 00d30000 00d48000   C:\Programme\Mozilla Thunderbird\smime3.dll
>ModLoad: 00d50000 00d75000   C:\Programme\Mozilla Thunderbird\ssl3.dll
>ModLoad: 00d80000 00da8000   C:\Programme\Mozilla Thunderbird\NSLDAP32V60.dll
>ModLoad: 00db0000 00db7000   C:\Programme\Mozilla Thunderbird\NSLDAPPR32V60.dll
>ModLoad: 00dc0000 00e50000   C:\Programme\Mozilla Thunderbird\mozsqlite3.dll
>ModLoad: 00e50000 00e56000   C:\Programme\Mozilla Thunderbird\mozalloc.dll
>ModLoad: 78050000 780b9000   C:\Programme\Mozilla Thunderbird\MSVCP100.dll
>ModLoad: 00e60000 01260000   C:\Programme\Mozilla Thunderbird\gkmedias.dll
>ModLoad: 75790000 757fb000   C:\WINDOWS\system32\USP10.dll
>ModLoad: 76320000 76325000   C:\WINDOWS\system32\MSIMG32.dll
>ModLoad: 770f0000 7717b000   C:\WINDOWS\system32\OLEAUT32.dll
>ModLoad: 01270000 02239000   C:\Programme\Mozilla Thunderbird\xul.dll
>ModLoad: 7e670000 7ee91000   C:\WINDOWS\system32\SHELL32.dll
>ModLoad: 77f40000 77fb6000   C:\WINDOWS\system32\SHLWAPI.dll
>ModLoad: 76d20000 76d39000   C:\WINDOWS\system32\IPHLPAPI.DLL
>ModLoad: 5b0f0000 5b128000   C:\WINDOWS\system32\UxTheme.dll
>ModLoad: 778f0000 779e4000   C:\WINDOWS\system32\SETUPAPI.dll
>ModLoad: 76620000 766d6000   C:\WINDOWS\system32\USERENV.dll
>ModLoad: 773a0000 774a3000   C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.6028_x-ww_61e65202\comctl32.dll
>ModLoad: 02260000 02267000   C:\Programme\Mozilla Thunderbird\xpcom.dll
>ModLoad: 59dd0000 59e71000   C:\WINDOWS\system32\dbghelp.dll
>ModLoad: 746a0000 746ec000   C:\WINDOWS\system32\MSCTF.dll
>ModLoad: 02640000 02645000   C:\Programme\Unlocker\UnlockerHook.dll
>ModLoad: 75250000 7527e000   C:\WINDOWS\system32\msctfime.ime
>ModLoad: 76f90000 7700f000   C:\WINDOWS\system32\CLBCATQ.DLL
>ModLoad: 77010000 770e3000   C:\WINDOWS\system32\COMRes.dll
>ModLoad: 02990000 02999000   C:\Programme\FRITZ!DSL\sarah.dll
>ModLoad: 78520000 785c3000   C:\WINDOWS\WinSxS\x86_Microsoft.VC90.CRT_1fc8b3b9a1e18e3b_9.0.30729.6161_x-ww_31a54e43\MSVCR90.dll
>ModLoad: 029c0000 029d9000   C:\Programme\FRITZ!DSL\block.dll
>ModLoad: 719b0000 719f0000   C:\WINDOWS\system32\mswsock.dll
>ModLoad: 66710000 66769000   C:\WINDOWS\system32\hnetcfg.dll
>ModLoad: 719f0000 719f8000   C:\WINDOWS\System32\wshtcpip.dll
>ModLoad: 76bf0000 76c1e000   C:\WINDOWS\system32\WINTRUST.dll
>ModLoad: 77a50000 77ae6000   C:\WINDOWS\system32\CRYPT32.dll
>ModLoad: 77af0000 77b02000   C:\WINDOWS\system32\MSASN1.dll
>ModLoad: 76c50000 76c78000   C:\WINDOWS\system32\IMAGEHLP.dll
>ModLoad: 73c50000 73c71000   C:\WINDOWS\system32\t2embed.dll
>ModLoad: 73dc0000 73dc3000   C:\WINDOWS\system32\LZ32.dll
>Could not read chrome manifest 'file:///C:/Dokumente%20und%20Einstellungen/ich/Anwendungsdaten/Thunderbird/Profiles/do54wc04.default/extensions/de_DE@dicts.j3e.de/chrome.manifest'.
>Could not read chrome manifest 'file:///C:/Dokumente%20und%20Einstellungen/ich/Anwendungsdaten/Thunderbird/Profiles/do54wc04.default/extensions/en-GB@dictionaries.addons.mozilla.org/chrome.manifest'.
>Could not read chrome manifest 'file:///C:/Dokumente%20und%20Einstellungen/ich/Anwendungsdaten/Thunderbird/Profiles/do54wc04.default/extensions/en-US@dictionaries.addons.mozilla.org/chrome.manifest'.
>Could not read chrome manifest 'file:///C:/Dokumente%20und%20Einstellungen/ich/Anwendungsdaten/Thunderbird/Profiles/do54wc04.default/extensions/es-es@dictionaries.addons.mozilla.org/chrome.manifest'.
>Could not read chrome manifest 'file:///C:/Dokumente%20und%20Einstellungen/ich/Anwendungsdaten/Thunderbird/Profiles/do54wc04.default/extensions/it-IT@dictionaries.addons.mozilla.org/chrome.manifest'.
>Could not read chrome manifest 'file:///C:/Dokumente%20und%20Einstellungen/ich/Anwendungsdaten/Thunderbird/Profiles/do54wc04.default/extensions/fr-dicollecte@dictionaries.addons.mozilla.org/chrome.manifest'.
>ModLoad: 05200000 054d9000   C:\WINDOWS\system32\xpsp2res.dll
>ACR (Component): component init
>ModLoad: 76f70000 76f78000   C:\WINDOWS\System32\winrnr.dll
>ModLoad: 76ee0000 76f07000   C:\WINDOWS\system32\DNSAPI.dll
>ModLoad: 76f20000 76f4d000   C:\WINDOWS\system32\WLDAP32.dll
>[JavaScript Warning: "Unbekannte Eigenschaft '-moz-border-radius'.  Deklaration ignoriert." {file: "chrome://thunderplunger/skin/thunderplunger.css" line: 42}]
>[JavaScript Error: "TypeError: Cc['@mozilla.org/extensions/manager;1'] is undefined" {file: "chrome://attachmentextractor/content/attachmentextractor.js" line: 426}]
>ModLoad: 73aa0000 73ab5000   C:\WINDOWS\system32\mscms.dll
>ModLoad: 72f70000 72f96000   C:\WINDOWS\system32\WINSPOOL.DRV
>[JavaScript Warning: "Mutations-Ereignisse sollten nicht mehr verwendet werden. Verwenden Sie MutationOberver stattdessen." {file: "chrome://messenger/content/msgMail3PaneWindow.js" line: 944}]
>ModLoad: 062a0000 062c8000   C:\Programme\Mozilla Thunderbird\softokn3.dll
>ModLoad: 062d0000 062e9000   C:\Programme\Mozilla Thunderbird\nssdbm3.dll
>ModLoad: 0a200000 0a245000   C:\Programme\Mozilla Thunderbird\freebl3.dll
>ModLoad: 0a250000 0a2ad000   C:\Programme\Mozilla Thunderbird\nssckbi.dll
>ModLoad: 698a0000 698a9000   C:\WINDOWS\system32\feclient.dll
>ModLoad: 71a80000 71a92000   C:\WINDOWS\system32\MPR.dll
>ThunderPlunger.remove():
>   ThunderPlunger.removePhantomMessages.workToDo = []
>[JavaScript Warning: "Das nodeValue-Attribut auf Attributen sollte nicht mehr verwendet werden. Verwenden Sie value stattdessen." {file: "chrome://viewsourcewith/content/keyData.js" line: 35}]
>[JavaScript Warning: "XUL-Box für _moz_generated_content_before-Element enthält ein Inline-#text-Kind-Element, was alle Nachkommen zwingt, von einem Block umgeben zu werden." {file: "chrome://global/content/bindings/tree.xml" line: 0}]
>[JavaScript Warning: "XUL-Box für _moz_generated_content_before-Element enthält ein Inline-#text-Kind-Element, was alle Nachkommen zwingt, von einem Block umgeben zu werden." {file: "chrome://global/content/bindings/tree.xml" line: 0}]
>[JavaScript Warning: "XUL-Box für _moz_generated_content_before-Element enthält ein Inline-#text-Kind-Element, was alle Nachkommen zwingt, von einem Block umgeben zu werden." {file: "chrome://messenger/content/folderDisplay.js" line: 1621}]
>[JavaScript Error: "Die Zeichenkodierung des HTML-Dokuments wurde nicht deklariert. Das Dokument wird in manchen Browser-Konfigurationen mit verstümmeltem Text dargestellt, wenn das Dokument Zeichen außerhalb des US-ASCII-Bereichs enthält. Die Zeichenkodierung der Seite muss im Dokument oder Transferprotokoll deklariert werden." {file: "http://cr.openjdk.java.net/~kvn/6896617_jdk/webrev.01/src/share/classes/sun/nio/cs/ISO_8859_1.java.sdiff.html" line: 0}]
>ModLoad: 76f80000 76f86000   C:\WINDOWS\system32\rasadhlp.dll
>[JavaScript Error: "Die Zeichenkodierung des HTML-Dokuments wurde nicht deklariert. Das Dokument wird in manchen Browser-Konfigurationen mit verstümmeltem Text dargestellt, wenn das Dokument Zeichen außerhalb des US-ASCII-Bereichs enthält. Die Zeichenkodierung der Seite muss im Dokument oder Transferprotokoll deklariert werden." {file: "http://cr.openjdk.java.net/~kvn/6896617/webrev/" line: 0}]
>[JavaScript Error: "Die Zeichenkodierung des HTML-Dokuments wurde nicht deklariert. Das Dokument wird in manchen Browser-Konfigurationen mit verstümmeltem Text dargestellt, wenn das Dokument Zeichen außerhalb des US-ASCII-Bereichs enthält. Die Zeichenkodierung der Seite muss im Dokument oder Transferprotokoll deklariert werden." {file: "http://cr.openjdk.java.net/~kvn/6896617/webrev/src/cpu/x86/vm/macroAssembler_x86.cpp.sdiff.html" line: 0}]
>ThunderBrowse: Turn on because page loaded
>ThunderBrowse: Turn on because page loaded
>ThunderBrowse: Turn on because page loaded
>[JavaScript Warning: "Unbekannte Eigenschaft 'box-sizing'.  Deklaration ignoriert." {file: "https://www.mozilla.org/de/thunderbird/release/start/?uri=/thunderbird/start&locale=de&version=17.0.2&os=WINNT&buildid=20130107124236" line: 15}]
>[JavaScript Warning: "Unbekannte Eigenschaft '-moz-border-radius'.  Deklaration ignoriert." {file: "https://www.mozilla.org/de/thunderbird/release/start/?uri=/thunderbird/start&locale=de&version=17.0.2&os=WINNT&buildid=20130107124236" line: 136}]
>[JavaScript Warning: "Unbekannte Eigenschaft '-moz-border-radius'.  Deklaration ignoriert." {file: "https://www.mozilla.org/de/thunderbird/release/start/?uri=/thunderbird/start&locale=de&version=17.0.2&os=WINNT&buildid=20130107124236" line: 169}]
>ThunderBrowse: Turn on because page loaded
>[JavaScript Warning: "Tastenereignis ist unter GTK2 nicht verfügbar: Taste="u" Modifikatoren="accel,shift,"" {file: "chrome://messenger/content/messenger.xul" line: 0}]
>ModLoad: 72c90000 72c99000   C:\WINDOWS\system32\wdmaud.drv
>[JavaScript Warning: "Deklaration erwartet, aber '*' gefunden.  Übersprungen bis zur nächsten Deklaration" {file: "about:blank" line: 253}]
>[JavaScript Warning: "Deklaration erwartet, aber '*' gefunden.  Übersprungen bis zur nächsten Deklaration" {file: "about:blank" line: 254}]
>[JavaScript Warning: "Fehler beim Verarbeiten des Wertes für 'font'.  Deklaration ignoriert." {file: "about:blank" line: 260}]
>[JavaScript Warning: "Deklaration erwartet, aber '*' gefunden.  Übersprungen bis zur nächsten Deklaration" {file: "about:blank" line: 268}]
>ModLoad: 72c90000 72c99000   C:\WINDOWS\system32\wdmaud.drv
>ModLoad: 72c80000 72c88000   C:\WINDOWS\system32\msacm32.drv
>ModLoad: 77bb0000 77bc5000   C:\WINDOWS\system32\MSACM32.dll
>ModLoad: 77ba0000 77ba7000   C:\WINDOWS\system32\midimap.dll
>[JavaScript Error: "this._slowSQLStartup.mainThread is not an object" {file: "resource:///components/TelemetryPing.js" line: 533}]
>[JavaScript Warning: "Duplicate resource declaration for 'gre-resources' ignored." {file: "jar:file:///C:/Programme/Mozilla%20Thunderbird/omni.ja!/chrome/nonlocalized.manifest" line: 167}]
>[JavaScript Warning: "Duplicate resource declaration for 'acr' ignored." {file: "jar:file:///C:/Dokumente%20und%20Einstellungen/ich/Anwendungsdaten/Thunderbird/Profiles/do54wc04.default/extensions/compatibility@addons.mozilla.org.xpi!/chrome.manifest" line: 87}]
>Could not read chrome manifest 'file:///C:/Dokumente%20und%20Einstellungen/ich/Anwendungsdaten/Thunderbird/Profiles/do54wc04.default/extensions/de_DE@dicts.j3e.de/chrome.manifest'.
>Could not read chrome manifest 'file:///C:/Dokumente%20und%20Einstellungen/ich/Anwendungsdaten/Thunderbird/Profiles/do54wc04.default/extensions/en-GB@dictionaries.addons.mozilla.org/chrome.manifest'.
>Could not read chrome manifest 'file:///C:/Dokumente%20und%20Einstellungen/ich/Anwendungsdaten/Thunderbird/Profiles/do54wc04.default/extensions/en-US@dictionaries.addons.mozilla.org/chrome.manifest'.
>Could not read chrome manifest 'file:///C:/Dokumente%20und%20Einstellungen/ich/Anwendungsdaten/Thunderbird/Profiles/do54wc04.default/extensions/es-es@dictionaries.addons.mozilla.org/chrome.manifest'.
>[JavaScript Warning: "Duplicate resource declaration for 'isitcompatible' ignored." {file: "file:///C:/Dokumente%20und%20Einstellungen/ich/Anwendungsdaten/Thunderbird/Profiles/do54wc04.default/extensions/isitcompatible@eternicode.com/chrome.manifest" line: 6}]
>Could not read chrome manifest 'file:///C:/Dokumente%20und%20Einstellungen/ich/Anwendungsdaten/Thunderbird/Profiles/do54wc04.default/extensions/it-IT@dictionaries.addons.mozilla.org/chrome.manifest'.
>[JavaScript Warning: "Duplicate resource declaration for 'savedpasswordeditor' ignored." {file: "jar:file:///C:/Dokumente%20und%20Einstellungen/ich/Anwendungsdaten/Thunderbird/Profiles/do54wc04.default/extensions/savedpasswordeditor@daniel.dawson.xpi!/chrome.manifest" line: 3}]
>[JavaScript Warning: "Duplicate resource declaration for 'testpilot' ignored." {file: "jar:file:///C:/Dokumente%20und%20Einstellungen/ich/Anwendungsdaten/Thunderbird/Profiles/do54wc04.default/extensions/tbtestpilot@labs.mozilla.com.xpi!/chrome.manifest" line: 1}]
>[JavaScript Warning: "Duplicate resource declaration for 'vsw' ignored." {file: "file:///C:/Dokumente%20und%20Einstellungen/ich/Anwendungsdaten/Thunderbird/Profiles/do54wc04.default/extensions/%7Beecba28f-b68b-4b3a-b501-6ce12e6b8696%7D/chrome.manifest" line: 22}]
>Could not read chrome manifest 'file:///C:/Dokumente%20und%20Einstellungen/ich/Anwendungsdaten/Thunderbird/Profiles/do54wc04.default/extensions/fr-dicollecte@dictionaries.addons.mozilla.org/chrome.manifest'.
>[JavaScript Warning: "Duplicate resource declaration for 'gre-resources' ignored." {file: "jar:file:///C:/Programme/Mozilla%20Thunderbird/omni.ja!/chrome/nonlocalized.manifest" line: 167}]
>[JavaScript Warning: "Duplicate resource declaration for 'acr' ignored." {file: "jar:file:///C:/Dokumente%20und%20Einstellungen/ich/Anwendungsdaten/Thunderbird/Profiles/do54wc04.default/extensions/compatibility@addons.mozilla.org.xpi!/chrome.manifest" line: 87}]
>Could not read chrome manifest 'file:///C:/Dokumente%20und%20Einstellungen/ich/Anwendungsdaten/Thunderbird/Profiles/do54wc04.default/extensions/de_DE@dicts.j3e.de/chrome.manifest'.
>Could not read chrome manifest 'file:///C:/Dokumente%20und%20Einstellungen/ich/Anwendungsdaten/Thunderbird/Profiles/do54wc04.default/extensions/en-GB@dictionaries.addons.mozilla.org/chrome.manifest'.
>Could not read chrome manifest 'file:///C:/Dokumente%20und%20Einstellungen/ich/Anwendungsdaten/Thunderbird/Profiles/do54wc04.default/extensions/en-US@dictionaries.addons.mozilla.org/chrome.manifest'.
>Could not read chrome manifest 'file:///C:/Dokumente%20und%20Einstellungen/ich/Anwendungsdaten/Thunderbird/Profiles/do54wc04.default/extensions/es-es@dictionaries.addons.mozilla.org/chrome.manifest'.
>[JavaScript Warning: "Duplicate resource declaration for 'isitcompatible' ignored." {file: "file:///C:/Dokumente%20und%20Einstellungen/ich/Anwendungsdaten/Thunderbird/Profiles/do54wc04.default/extensions/isitcompatible@eternicode.com/chrome.manifest" line: 6}]
>Could not read chrome manifest 'file:///C:/Dokumente%20und%20Einstellungen/ich/Anwendungsdaten/Thunderbird/Profiles/do54wc04.default/extensions/it-IT@dictionaries.addons.mozilla.org/chrome.manifest'.
>[JavaScript Warning: "Duplicate resource declaration for 'savedpasswordeditor' ignored." {file: "jar:file:///C:/Dokumente%20und%20Einstellungen/ich/Anwendungsdaten/Thunderbird/Profiles/do54wc04.default/extensions/savedpasswordeditor@daniel.dawson.xpi!/chrome.manifest" line: 3}]
>[JavaScript Warning: "Duplicate resource declaration for 'testpilot' ignored." {file: "jar:file:///C:/Dokumente%20und%20Einstellungen/ich/Anwendungsdaten/Thunderbird/Profiles/do54wc04.default/extensions/tbtestpilot@labs.mozilla.com.xpi!/chrome.manifest" line: 1}]
>[JavaScript Warning: "Duplicate resource declaration for 'vsw' ignored." {file: "file:///C:/Dokumente%20und%20Einstellungen/ich/Anwendungsdaten/Thunderbird/Profiles/do54wc04.default/extensions/%7Beecba28f-b68b-4b3a-b501-6ce12e6b8696%7D/chrome.manifest" line: 22}]
>Could not read chrome manifest 'file:///C:/Dokumente%20und%20Einstellungen/ich/Anwendungsdaten/Thunderbird/Profiles/do54wc04.default/extensions/fr-dicollecte@dictionaries.addons.mozilla.org/chrome.manifest'.
>eax=00000000 ebx=00000000 ecx=7c800000 edx=64d30288 esi=7c91de6e edi=00000000
>eip=7c91e514 esp=0012fe10 ebp=0012ff0c iopl=0         nv up ei pl zr na pe nc
>cs=001b  ss=0023  ds=0023  es=0023  fs=003b  gs=0000             efl=00000246
>ntdll!KiFastSystemCallRet:
>7c91e514 c3              ret
>0:000> |* ~* kp
>
>.  0  Id: 1678.670 Suspend: 0 Teb: 7ffdf000 Unfrozen
>ChildEBP RetAddr  
>0012fe0c 7c91de7a ntdll!KiFastSystemCallRet
>0012fe10 7c81d1c6 ntdll!NtTerminateProcess+0xc
>0012ff0c 7c81d21e KERNEL32!_ExitProcess+0x62
>0012ff20 78ac7ec3 KERNEL32!ExitProcess+0x14
>0012ff2c 78ac7fdf MSVCR100!__crtExitProcess(int status = 0n0)+0x17 [f:\dd\vctools\crt_bld\self_x86\crt\src\crt0dat.c @ 708]
>0012ff70 78ac8051 MSVCR100!doexit(int code = 0n0, int quick = 0n0, int retcaller = 0n0)+0xfb [f:\dd\vctools\crt_bld\self_x86\crt\src\crt0dat.c @ 621]
>0012ff84 00401dfa MSVCR100!exit(int code = 0n0)+0x11 [f:\dd\vctools\crt_bld\self_x86\crt\src\crt0dat.c @ 393]
>WARNING: Stack unwind information not available. Following frames may be wrong.
>0012ffc0 7c81776f thunderbird+0x1dfa
>0012fff0 00000000 KERNEL32!BaseProcessStart+0x23
>0:000> |* !analyze -v -f
>*******************************************************************************
>*                                                                             *
>*                        Exception Analysis                                   *
>*                                                                             *
>*******************************************************************************
>
>Event is not an exception
>
>
>Failure could not be analyzed
>
>.lastevent
>Last event: 1678.670: Exit process 0:1678, code 0
>  debugger time: Sun Feb  3 18:37:32.375 2013 (UTC + 1:00)
>0:000> |* lm
>start    end        module name
>00400000 00460000   thunderbird C (no symbols)           
>02640000 02645000   UnlockerHook   (deferred)             
>02990000 02999000   sarah      (deferred)             
>029c0000 029d9000   block      (deferred)             
>05200000 054d9000   xpsp2res   (deferred)             
>5b0f0000 5b128000   UxTheme    (deferred)             
>64d00000 64d3c000   snxhk    C (export symbols)       C:\Programme\AVAST Software\Avast\snxhk.dll
>64e80000 64ea3000   aswJsFlt   (deferred)             
>66710000 66769000   hnetcfg    (deferred)             
>698a0000 698a9000   feclient   (deferred)             
>719b0000 719f0000   mswsock    (deferred)             
>719f0000 719f8000   wshtcpip   (deferred)             
>71a00000 71a08000   WS2HELP    (deferred)             
>71a10000 71a27000   WS2_32     (deferred)             
>71a80000 71a92000   MPR        (deferred)             
>72c80000 72c88000   msacm32    (deferred)             
>72c90000 72c99000   wdmaud     (deferred)             
>72f70000 72f96000   WINSPOOL   (deferred)             
>73aa0000 73ab5000   mscms      (deferred)             
>73c50000 73c71000   t2embed    (deferred)             
>73dc0000 73dc3000   LZ32       (deferred)             
>746a0000 746ec000   MSCTF      (deferred)             
>75250000 7527e000   msctfime   (deferred)             
>76320000 76325000   MSIMG32    (deferred)             
>76330000 7634d000   IMM32      (deferred)             
>76620000 766d6000   USERENV    (deferred)             
>76af0000 76b1e000   WINMM      (deferred)             
>76bb0000 76bbb000   PSAPI      (deferred)             
>76bf0000 76c1e000   WINTRUST   (deferred)             
>76c50000 76c78000   IMAGEHLP   (deferred)             
>76d20000 76d39000   IPHLPAPI   (deferred)             
>76ee0000 76f07000   DNSAPI     (deferred)             
>76f20000 76f4d000   WLDAP32    (deferred)             
>76f70000 76f78000   winrnr     (deferred)             
>76f80000 76f86000   rasadhlp   (deferred)             
>76f90000 7700f000   CLBCATQ    (deferred)             
>77010000 770e3000   COMRes     (deferred)             
>770f0000 7717b000   OLEAUT32   (deferred)             
>773a0000 774a3000   comctl32   (deferred)             
>774b0000 775ee000   ole32      (deferred)             
>778f0000 779e4000   SETUPAPI   (deferred)             
>77a50000 77ae6000   CRYPT32    (deferred)             
>77af0000 77b02000   MSASN1     (deferred)             
>77ba0000 77ba7000   midimap    (deferred)             
>77bb0000 77bc5000   MSACM32_77bb0000   (deferred)             
>77bd0000 77bd8000   VERSION    (deferred)             
>77be0000 77c38000   msvcrt     (deferred)             
>77da0000 77e4a000   ADVAPI32   (deferred)             
>77e50000 77ee3000   RPCRT4     (deferred)             
>77ef0000 77f39000   GDI32      (pdb symbols)          c:\symbols\gdi32.pdb\372C0F0E08FB456EAB7B4CB2B53E27952\gdi32.pdb
>77f40000 77fb6000   SHLWAPI    (deferred)             
>77fc0000 77fd1000   Secur32    (deferred)             
>78520000 785c3000   MSVCR90    (deferred)             
>78aa0000 78b5e000   MSVCR100   (private pdb symbols)  c:\symbols\msvcr100.i386.pdb\B74A49314FD64956BAF50772F83598012\msvcr100.i386.pdb
>7c800000 7c908000   KERNEL32   (pdb symbols)          c:\symbols\kernel32.pdb\A22E3A9843CC45B4A2BFA31377127D422\kernel32.pdb
>7c910000 7c9c9000   ntdll      (pdb symbols)          c:\symbols\ntdll.pdb\CEFC0863B1F84130A11E0F54180CD21A2\ntdll.pdb
>7e360000 7e3f1000   USER32     (pdb symbols)          c:\symbols\user32.pdb\D18A41B74E7F458CAAAC1847E2D8BF022\user32.pdb
>7e670000 7ee91000   SHELL32    (deferred)             
>
>Unloaded modules:
>00d30000 00d48000   smime3.dll
>00c90000 00d2e000   nss3.dll
>00c70000 00c88000   nssutil3.dll
>00c60000 00c67000   plds4.dll
>00c50000 00c57000   plc4.dll
>00a00000 00c28000   mozjs.dll
>003d0000 003fb000   nspr4.dll
>71a30000 71a3a000   WSOCK32.dll
>10000000 1001a000   mozglue.dll
>75790000 757fb000   USP10.dll
>78050000 780b9000   MSVCP100.dll
>00e50000 00e56000   mozalloc.dll
>00dc0000 00e50000   mozsqlite3.dll
>00db0000 00db7000   NSLDAPPR32V60.dll
>00d80000 00da8000   NSLDAP32V60.dll
>00d50000 00d75000   ssl3.dll
Attachment #709498 - Attachment description: Windows Debugging Tools log → Windows Debugging Tools log (incomplete)
Attachment #709498 - Attachment is obsolete: true
not actionable in present state
Status: UNCONFIRMED → RESOLVED
Closed: 10 years ago
Flags: needinfo?(Ulf.Zibis)
Resolution: --- → INCOMPLETE
There is a duplicate 1346060 from my same TB instance, containing some crash reports.
Status: RESOLVED → UNCONFIRMED
Resolution: INCOMPLETE → ---
Can you reproduce comment 0 in safe mode?
Flags: needinfo?(Ulf.Zibis)
I have not used TB with Windows since more than 2 years. But I use the same profile with Ubuntu and see similar issues regularly. TB doesn't close fully when I have used it for more than ~ 2..4 hours without any relation to "shut down the machine". When doing my real work with TB, it's difficult to relinquish on my addons, but I can try to use it in safe mode next days.
Now I ran TB in safe mode for 24 hours. Then I closed TB and still got a crash: https://crash-stats.mozilla.com/report/index/c9ea6064-b7d8-4837-a73b-c1ece0171126
Flags: needinfo?(Ulf.Zibis)
The crash is bug 1316927.  If you still see the issue after bug 1316927 is resolved then we can reopen this bug
Status: UNCONFIRMED → RESOLVED
Closed: 10 years ago6 years ago
Depends on: 1316927
Keywords: stackwanted
Resolution: --- → DUPLICATE

(In reply to Wayne Mery (:wsmwk) from comment #15)

The crash is bug 1316927. If you still see the issue after bug 1316927 is
resolved then we can reopen this bug

Bug 1316927 is resolved, but I still have such kind of shutdown crash: bp-e30c0ab2-eb73-413a-b946-c491a1211204 with version 91.

So please reopen.

91.3.2 crash report is https://crash-stats.thunderbird.net/report/bp-e30c0ab2-eb73-413a-b946-c491a1211204
0 libxul.so
1 libnspr4.so
2 libpthread.so.0
3 libc.so.6

Severity: critical → S3
Status: RESOLVED → REOPENED
Depends on: 1524247
Ever confirmed: true
Resolution: DUPLICATE → ---
Summary: TB doesn't close fully → TB doesn't close fully - crashes on shutdown @ libxul.so

(In reply to Ulf Zibis from comment #16)

Bug 1316927 is resolved, but I still have such kind of shutdown crash: bp-e30c0ab2-eb73-413a-b946-c491a1211204 with version 91.

So it happens when you click shut down?
What percentage of shut downs?

Severity: S3 → S4
Flags: needinfo?(Ulf.Zibis)

(In reply to Wayne Mery (:wsmwk) from comment #18)

So it happens when you click shut down?

Yes, exactly. Normally I use the X button in the window frame.

What percentage of shut downs?

Nearly 100 %.
Only if I have a short usage time with TB (~ 10 min.), there is a chance that TB closes without issue.

Flags: needinfo?(Ulf.Zibis)
Depends on: 1763718

(In reply to Ulf Zibis from comment #19)

(In reply to Wayne Mery (:wsmwk) from comment #18)
...

What percentage of shut downs?

Nearly 100 %.
Only if I have a short usage time with TB (~ 10 min.), there is a chance that TB closes without issue.

Does it also happen if you have Thunderbird started with Help > Troubleshoot Mode?
Do you use a primary password (formerly master password)

Flags: needinfo?(Ulf.Zibis)
Summary: TB doesn't close fully - crashes on shutdown @ libxul.so → Thunderbird doesn't close fully - crashes on shutdown @ libxul.so

Same result with Help > Troubleshoot Mode !!!
Yes, I use a primary password.

Maybe bug 1763729 could help a lot.
Please also note bug 1766417.

Since bug 1772673 (V 91.10.0), even after 10 minutes usage I get the crash on shut down.

Flags: needinfo?(Ulf.Zibis)

Have you tried version 102?

(In reply to Ulf Zibis from comment #22)

See:
bp-86b5c650-c257-4a95-96a6-b7a920220604

Ø 0 libxul.so libxul.so@0x00000000043e1781
Ø 1 libnspr4.so libnspr4.so@0x000000000002be28
2 libpthread.so.0 free_stacks /build/glibc-SzIz7B/glibc-2.31/nptl/allocatestack.c:281
Ø 3 None @0x00007fb80a0fcf7f
4 libpthread.so.0 start_thread /build/glibc-SzIz7B/glibc-2.31/nptl/pthread_create.c:477
5 libc.so.6 __GI___clone

Crash Signature: [@ libxul.so@0x43e1781 | libnspr4.so@0x2be28 ]
No longer depends on: 1763718
Flags: needinfo?(Ulf.Zibis)

(In reply to Wayne Mery (:wsmwk) from comment #23)

Have you tried version 102?

Version 102 is still not available for Ubuntu 22.04 LTS, see; https://launchpad.net/~mozillateam/+archive/ubuntu/ppa

If it will become available, I need 2 weeks of experience to say anything.

102 is there

Whiteboard: [needs new stack] → [closeme 2022-12-31][needs new stack]

But according to bug 1772673 comment 25, this is WFM

Status: REOPENED → RESOLVED
Closed: 6 years ago1 year ago
Flags: needinfo?(Ulf.Zibis)
Resolution: --- → WORKSFORME
Whiteboard: [closeme 2022-12-31][needs new stack]

Since 102 (2 months) I only once experienced this bug. So it seems solved in some way.

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