778051 - Firefox hangs often after installing Chrome

Status: RESOLVED WORKSFORME

(Firefox :: Untriaged, defect)

Description

[Kabir]

Attachment: Firefox Hang

User Agent: Mozilla/5.0 (Windows NT 6.1; rv:14.0) Gecko/20100101 Firefox/14.0.1
Build ID: 20120713134347

Steps to reproduce:

I had installed Google Chrome in my system which already had Firefox, after the installation, FF started hanging.  I tried uninstalling Chrome and still the issue continued, I then uninstalled FF and reinstalled it back, still continues, I regularly update FF and the issue still exists.


Actual results:

Firefox would suddenly stop responding, would hang for a while, at times even crash. Though it comes out of it after a while. Each time, it says there is an unresponsive script, which in someway is related to Google. I am attaching one such screenshot.


Expected results:

It should just work without hanging.

Comment 1

[Matthias Versen [:Matti]]

Please ask for help at http://supporet.mozilla.org
We do not provide help or support here.

A good start is to trying the safemode http://support.mozilla.org/en-US/kb/Safe+Mode
note: It's very unlikely that the installation of chrome caused this

Comment 2

[Kabir]

I understand and I will ask for help from support in case I need.
It still doesn't work for me, my FF has been in hung state for more than 5 minutes. I have all  the scripts enabled and I tried to open http://www.w3schools.com/ in one of the tabs and I was forced to end the FF task.
Even i find it hard to believe the installation of chrome caused this, but I have only noticed this behavior after the installation.
I am not going to fight over this, but there is surely some hidden issue here. Please let me know in case you want the screenshot of the hung FF instance.

Comment 3

[Andre Klapper]

Screenshots do not help us.
Please try to start Firefox in Safe Mode (Safe Mode disables extensions and themes, hardware acceleration and some JavaScript stuff in order to exclude some possible reasons for problems. It does not disable plugins which are add-ons.) See http://support.mozilla.com/en-US/kb/Safe+Mode 

And does this also happen with a new and empty profile? See http://support.mozilla.com/en-US/kb/Basic%20Troubleshooting#w_8-make-a-new-profile and http://support.mozilla.org/kb/Managing%20profiles