During registration, users should be able to indicate interest to become contributor

RESOLVED FIXED in 2012.15

Status

P1
normal
RESOLVED FIXED
6 years ago
6 years ago

People

(Reporter: rardila, Assigned: rrosario)

Tracking

unspecified
2012.15

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: u=contributor c=users p=1)

Attachments

(1 attachment)

(Reporter)

Description

6 years ago
User story:
- A new user wants to indicate they are registering because they are interested in becoming a SUMO contributor.
- SUMO team needs to distinguish new users as potential contributors vs users seeking help.
- SUMO team needs metrics on the number of users coming to SUMO to become a contributor.

Proposed solution:
Add an opt-in checkbox to the registration form for user's to indicate that they want to become volunteer SUMO contributors.

"[ ] I am interested in volunteering helping Mozilla users."

If the user checks the checkbox, they will be added to a newly created group.
(Assignee)

Comment 1

6 years ago
Bram, does this solution sound good to you? Thanks.
OS: Mac OS X → All
Hardware: x86 → All
Whiteboard: u=contributor c=users p= [ux-help needed]
Target Milestone: --- → 2012.15

Comment 2

6 years ago
Created attachment 646547 [details]
Volunteer checkbox on registration form

The solution sounds simple enough to me. I tweaked the wording a little bit to correct the grammar, but we can always change it to something better, later.

Do we want this checkbox to be on the bottom of the form, or the top?

Keep in mind that users who click on “Register” and encounter this registration form without going through the AAQ tend to be users who are more likely to help. So putting it on the top might potentially get us more contributors, but also more false positives (ie. people who aren’t interested in being contributors, but like to click on anything).
Bram, the goal here is to get people who really do want to contribute. Last year, when we tried this, we made some mistakes so that the "contributor" category filled up with people who were not interested in contributing in the first place, which made the category mostly useless.

re on top or bottom: could you clarify that? From my naive perspective I'd have guessed that placing the checkbox at the bottom would create more false positives, because that's where most obligatory checkboxes are placed, and even I often just check them out of habit.
Priority: -- → P2
(Assignee)

Comment 4

6 years ago
Easy~ish => 1pt
Whiteboard: u=contributor c=users p= [ux-help needed] → u=contributor c=users p=1
(Assignee)

Updated

6 years ago
Priority: P2 → P1
(Assignee)

Updated

6 years ago
Assignee: nobody → rrosario

Comment 5

6 years ago
(In reply to Kadir Topal [:atopal] from comment #3)
> Bram, the goal here is to get people who really do want to contribute. Last
> year, when we tried this, we made some mistakes so that the "contributor"
> category filled up with people who were not interested in contributing in
> the first place, which made the category mostly useless.
> 
> re on top or bottom: could you clarify that? From my naive perspective I'd
> have guessed that placing the checkbox at the bottom would create more false
> positives, because that's where most obligatory checkboxes are placed, and
> even I often just check them out of habit.

Kadir, I would like to learn more of the mistakes we’ve made last year. Did we put a checkbox on the bottom like this one?

I guess, in order to separate out people who really want to be contributors, and people who are just normal users but click out of habit (false positives), we can do several things:

1. Physically separate the location of the checkbox. Right now, the box looks too integrated into the page, and will invite misclicks. We can place it separately from the registration form, for example, on the right-hand side

2. Give the checkbox a separate heading called “Interested in volunteering?”, “Contribute to Mozilla Support”, “Help other users in the support forum”, to clarify that checking the checkbox below that heading will give user a special permission that comes with responsibility

3. Keep the checkbox, but make users who click get another email from us (Madalina or Rosana), saying “Thank you for wanting to contribute! Tell us more about yourself”. And after a response to that second email, they are added to the contributors group.

Does any of these work better?
I talked to Bram about this today. And it seems like a variation of option 3 would make sense:

People who don't click the checkbox get the normal registration email, people who do click the checkbox however get a special email, asking them to introduce themselves on the contributor forums, with links to the quickstart guide, etc and signed by Rosana and Madalina.

What do you think, Rosana?
Okay, word from Rosana is that we want to get this running as soon as possible, and since the additional email would make this a 2pointer and remove this bug from the sprint, we are going forward with the simple checkbox.

Updated

6 years ago
Blocks: 780181
(Assignee)

Comment 10

6 years ago
Just landed in prod.
Status: NEW → RESOLVED
Last Resolved: 6 years ago
Resolution: --- → FIXED
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