778941 - Firefox is frozen

Status: RESOLVED INCOMPLETE

(Firefox for Android Graveyard :: General, defect)

Description

[Jessilyn Davis]

Attachment: URL no go

Samsung S3
Firefox 14.0.1

I had Firefox running for a few days and it has been working great.  Now when I open it, it doesn't seem to load all the way, and I can't navigate anywhere. I can't even get the settings/back buttons to work. I finally hit the "home" button and it says "Firefox is not responding" with a prompt to "wait" or "quit"

I force quit it and then re-open it. Sometimes the frozen screen shows again (it didn't this time so I couldn't take a screenshot), and sometimes I'm able to select a URL, but it doesn't go (see screenshot). Right now I'm unable to use Firefox on my phone. I'm connected to wifi and was able to access the internet via the Internet app.

Comment 1

[Jessilyn Davis]

Attachment: App Info

Comment 2

[Matt Brubeck (:mbrubeck)]

It would be useful if we could see the log from your device when starting Firefox (and trying to load a page, if possible) after forcing it to quit.  If you're in a Mozilla office then one of the mobile developers there can take a look, or you can use this app to view and update the log: https://market.android.com/details?id=org.jtb.alogcat

Comment 3

[Jessilyn Davis]

I'm in the office and would love someone to take a look. Let me know who I should track down, or if someone would like to track me down.

Comment 4

[Sriram Ramasubramanian [:sriram]]

I can look into this.

Comment 5

[BMO Automation]

We have completed our launch of our new Firefox on Android. The development of the new versions use GitHub for issue tracking. If the bug report still reproduces in a current version of [Firefox on Android nightly](https://play.google.com/store/apps/details?id=org.mozilla.fenix) an issue can be reported at the [Fenix GitHub project](https://github.com/mozilla-mobile/fenix/). If you want to discuss your report please use [Mozilla's chat](https://wiki.mozilla.org/Matrix#Connect_to_Matrix) server https://chat.mozilla.org and join the [#fenix](https://chat.mozilla.org/#/room/#fenix:mozilla.org) channel.