Closed Bug 781190 Opened 12 years ago Closed 8 years ago

[adbe 3309208] Video images freeze with the latest Flash 11.4.400.252

Categories

(External Software Affecting Firefox Graveyard :: Flash (Adobe), defect)

x86
Windows Vista
defect
Not set
normal

Tracking

(Not tracked)

RESOLVED INCOMPLETE

People

(Reporter: sbadau, Unassigned)

Details

(Whiteboard: [flash-11.3])

Attachments

(1 file)

Mozilla/5.0 (Windows NT 6.0; rv:17.0) Gecko/17.0 Firefox/17.0

Video images freeze on Imdb while toggling to Full Screen mode (the sound is going in the background).

Steps to reproduce:
1. Navigate to http://www.imdb.com
2. Select a trailer of your choice
3. While the trailer is loading click on the Full Screen button and on the 'Esc' key over and over again.

Expected results:
The video's image and sound synchronize. 

Actual results:
The image freezes while the sound keeps working.

Note: Reproduced this issue on Windows Vista so far, on the latest Nightly and Firefox 15 beta 3.
* Does the image ever recover?
* Can you switch out of fullscreen mode again?
* If you wait 45 seconds does the plugin crash?
(In reply to Benjamin Smedberg  [:bsmedberg] [away 27-July until 7-Aug] from comment #1)
> * Does the image ever recover?
The image recovers after a few seconds.

> * Can you switch out of fullscreen mode again?
The switch between full screen/normal mode is always possible, the freeze issue occurs and is visible after exiting from full screen mode.

> * If you wait 45 seconds does the plugin crash?
No crash occurs.
On my machine I could also reproduce this freeze on Windows XP with Firefox 15 beta 4 and Flash 11.3.300.270.

Mozilla/5.0 (Windows NT 5.1; rv:15.0) Gecko/20100101 Firefox/15.0
Is this reproducible with any earlier versions of Flash (11.2 for example)? and if so does it reproduce in Flash 11.3 after disabling protected mode?
Component: Plug-ins → Flash (Adobe)
Product: Core → Plugins
Whiteboard: [flash-11.4] → [flash-11.3]
Version: 15 Branch → unspecified
The image freeze is not reproducible with Flash 11.2.202.235.
Tried on http://vimeo.com/ and on www.imdb.com

Like I mentioned in the previous comments, the freeze image is easily reproducible with Flash 11.3.300.270 having the protected mode enabled. I got the same freeze also having the protected mode disabled. The freeze is easily reproducible on:
- www.imdb.com - the image freezes but the sound and the time progress bar keep on working. Without interfering, after a few seconds the video's image and the sound  synchronize. 
- http://vimeo.com/ - the image and the sound freeze, sometimes if you switch from normal mode into full screen - the sound starts again but stops short after (the time progress bar does not work in this case). The video's image and sound start again only after refreshing the page.

I reproduced the freeze with the protected mode disabled on Win XP and on Win 7 - 64 bit.
Mozilla/5.0 (Windows NT 5.1; rv:15.0) Gecko/20100101 Firefox/15.0
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0
Whiteboard: [flash-11.3] → [flash-11.3][flash-11.4]
Whiteboard: [flash-11.3][flash-11.4] → [flash-11.3]
Can you go back a couple versions of Firefox to see if this is a regression in our code or just another Flash issue, or both? Can you also see if other browsers reproduce this behaviour (IE, Chrome, Opera, Safari, etc)?
The freeze is reproducible also on: Firefox 9.0.1, Firefox 10.0.2, Firefox 11, Firefox 12, Firefox 13.0.1 and Firefox 14.0.1.

Tried also on Firefox 4.0.1 and Firefox 8.0.1 (had to disable the protected mode in order for the flash content to load) and the freeze is still reproducible.

The situation on other browsers is:
- Chrome 21.0.1180.60m - does not use Flash 11.4 - I could no reproduce the freeze
- Safari 5.1.4 - uses the same Flash version as Firefox (Flash 11.4) - the freeze issue is reproducible
Opera 12.01 - uses Flash 11.4 - the freeze is reproducible.
Thanks Simona. Comment 7 seems to indicate this is a bug in Flash and not Firefox.

Lukas, is there anything we can do to get this on Adobe's radar?
@simona b  could you attach the machine dxdiag info?  our internal bug tracking this issue is #3309208...
Summary: Video images freeze with the latest Flash 11.4.400.252 → [adbe 3309208] Video images freeze with the latest Flash 11.4.400.252
Attached file DxDiag Win 7 32-bit
This is my DxDiag file for my Windows 7 32-bit machine.
My NVidia drivers are up to date (Version: 301.42 WHQL)
I'm closing a lot of bugs which are filed as Adobe Flash bugs which are either irrelevant, not actionable, or not serious enough to track in the Mozilla bug tracker. For the most part, Flash bugs should be filed in Adobe bugbase, and we'll only track a few highly-critical issues in the Mozilla tracker.
Status: NEW → RESOLVED
Closed: 8 years ago
Resolution: --- → INCOMPLETE
Product: External Software Affecting Firefox → External Software Affecting Firefox Graveyard
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