781428 - thunderbird is not opened

Status: RESOLVED INCOMPLETE

(Invalid Bugs :: General, defect)

Description

[sonam]

User Agent: Mozilla/5.0 (Windows NT 6.1; rv:12.0) Gecko/20100101 Firefox/12.0
Build ID: 20120420145725

Steps to reproduce:

i am going to open the thunderbird


Actual results:

thunderbird is not opened


Expected results:

thunderbird should be opened

Comment 1

[Ludovic Hirlimann [:Usul]]

Do you get an error message ?

Comment 2

[Thomas D. (:thomas8)]

sonam, you think someone could find or fix a bug in TB with your information?
All you are saying in comment 0 is that your TB doesn't work. Now what should we do? It's like going to the doctor and saying: "I'm sick." Then what? Even if you don't know the exact reason, you would certainly have to provide some background information like what you did before it happened, possible causes, symptoms etc...

Without a lot more information, this will bug will have to be closed incomplete. Start here:

- TB version no?
- how exactly do you open TB?
- did you change anything about your system or TB before it stopped to start up, like installing other apps, installing addons, etc?
- did your TB ever work before? (No, you didn't tell us)

In fact, 99% probability that this is a support issue, not a TB bug.
Support questions are better asked here:
https://getsatisfaction.com/mozilla_messaging/

Comment 3

[Phoenix]

Resolved per whiteboard