thunderbird is not opened



6 years ago
4 years ago


(Reporter: sonam_dogra19, Unassigned)



(Whiteboard: [support])



6 years ago
User Agent: Mozilla/5.0 (Windows NT 6.1; rv:12.0) Gecko/20100101 Firefox/12.0
Build ID: 20120420145725

Steps to reproduce:

i am going to open the thunderbird

Actual results:

thunderbird is not opened

Expected results:

thunderbird should be opened
Do you get an error message ?
Group: core-security
sonam, you think someone could find or fix a bug in TB with your information?
All you are saying in comment 0 is that your TB doesn't work. Now what should we do? It's like going to the doctor and saying: "I'm sick." Then what? Even if you don't know the exact reason, you would certainly have to provide some background information like what you did before it happened, possible causes, symptoms etc...

Without a lot more information, this will bug will have to be closed incomplete. Start here:

- TB version no?
- how exactly do you open TB?
- did you change anything about your system or TB before it stopped to start up, like installing other apps, installing addons, etc?
- did your TB ever work before? (No, you didn't tell us)

In fact, 99% probability that this is a support issue, not a TB bug.
Support questions are better asked here:
Whiteboard: [support]
Version: 0.9 → unspecified
Whiteboard: [support] → [support] [closeme 2012-08-24]

Comment 3

6 years ago
Resolved per whiteboard
Last Resolved: 6 years ago
Resolution: --- → INCOMPLETE
Whiteboard: [support] [closeme 2012-08-24] → [support]


4 years ago
Component: General → General
Product: Thunderbird → Invalid Bugs
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