Large parts of the page shown in black

RESOLVED INCOMPLETE

Status

()

Core
Graphics
RESOLVED INCOMPLETE
6 years ago
6 years ago

People

(Reporter: Shree, Unassigned)

Tracking

14 Branch
x86_64
Windows 7
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(URL)

Attachments

(2 attachments)

(Reporter)

Description

6 years ago
Created attachment 650482 [details]
Capture.PNG

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:14.0) Gecko/20100101 Firefox/14.0.1
Build ID: 20120713134347

Steps to reproduce:

Page: http://www.broken-links.com/2010/09/14/html5-block-level-link-bug-in-ie7/

Scroll the page or go to some other tab and come back


Actual results:

On scrolling you will see some black patches on the page.
Similarly when going to a different tab and coming back, the whole page will be in black. User needs to scroll up to see some content


Expected results:

No black patches to appear in the page.
(Reporter)

Comment 1

6 years ago
Created attachment 650484 [details]
Screenshot of page after going to some other tab and coming back
(Reporter)

Updated

6 years ago

Comment 2

6 years ago
WFM here, no black patches.
Please, try with a new Firefox profile (https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles).

Comment 3

6 years ago
Looks like your graphics card is having problems, you could try disabling hardware acceleration[1] (as a workaround)

[1] firefox button > Options > Advanced > General > Uncheck "Use hardware acceleration when available"
(Reporter)

Comment 4

6 years ago
Cork's suggestion worked. Didn't think of this because the site was working fine in Google Chrome.

Comment 5

6 years ago
If HWA is involved, could you paste and post the info of graphics section in about:support please.
(Reporter)

Comment 6

6 years ago
Graphics

        Adapter Description
        Intel(R) HD Graphics

        Vendor ID
        0x8086

        Device ID
        0x0042

        Adapter RAM
        Unknown

        Adapter Drivers
        igdumd64 igd10umd64 igdumdx32 igd10umd32

        Driver Version
        8.15.10.2476

        Driver Date
        8-9-2011

        Direct2D Enabled
        false

        DirectWrite Enabled
        false (6.1.7601.17789)

        ClearType Parameters
        ClearType parameters not found

        WebGL Renderer
        Google Inc. -- ANGLE (Intel(R) HD Graphics) -- OpenGL ES 2.0 (ANGLE 1.0.0.1041)

        GPU Accelerated Windows
        0

Comment 7

6 years ago
The driver version is pretty old (8-9-2011), go to http://downloadcenter.intel.com/ and find the latest drivers. After the update, try to enable HWA again to see if the issue is fixed.
Shree, can you please update your status in this bug report? Please test as Loic has requested. Seems like this is definitely HWA related but we need confirmation that the latest drivers contain this bug. Unless we can get more information about this bug we'll have no choice but to resolve it as incomplete in two weeks time.
Component: Untriaged → Graphics
Product: Firefox → Core
Whiteboard: [CLOSEME:2012-09-04]

Comment 9

6 years ago
Resolved per whiteboard
Status: UNCONFIRMED → RESOLVED
Last Resolved: 6 years ago
Resolution: --- → INCOMPLETE
Whiteboard: [CLOSEME:2012-09-04]
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