Closed Bug 782081 Opened 13 years ago Closed 13 years ago

Firefox 14.0.1 crashes at startup

Categories

(Firefox :: Untriaged, defect)

Product:
Firefox
Component:
Untriaged
Version:
14 Branch
Platform:
x86_64
Windows 7
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

()

Status:
RESOLVED INVALID

People

(Reporter: infos, Unassigned)

Details

(Keywords: crash)

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.1 (KHTML, like Gecko) Chrome/21.0.1180.75 Safari/537.1 Steps to reproduce: Nothing special, I guess it was after the autamated update of Firefox Actual results: Firefox crashes at startup, then attempts to go into safe mode but crashes anyway. I deleted the install, the profiles, everything Firefox then tried a clean install with no plugin or anything. Expected results: The damn thing should have worked. But the issue is still there... The crash report does not even work.
Crash Signature: - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> - <System> <Provider Name="Application Hang" /> <EventID Qualifiers="0">1002</EventID> <Level>2</Level> <Task>101</Task> <Keywords>0x80000000000000</Keywords> …
Can you provide a stack trace (see https://developer.mozilla.org/docs/How_to_get_a_stacktrace_for_a_bug_report)?
Severity: normal → critical
Crash Signature: - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> - <System> <Provider Name="Application Hang" /> <EventID Qualifiers="0">1002</EventID> <Level>2</Level> <Task>101</Task> <Keywords>0x80000000000000</Keywords> …
Keywords: crash
(In reply to Scoobidiver from comment #1) > Can you provide a stack trace (see > https://developer.mozilla.org/docs/How_to_get_a_stacktrace_for_a_bug_report)? Well, I tried the method mentionned in the URL and guess what? Firefox does not crash anymore when started by windbgx86. Maybe, it is linked with the specific event caused by flash but anyway the fact is: with windbg, no crash, without, still crashes. I guess that means there's not enough information to work on this but here is the log anyway. http://pastebin.mozilla.org/1751845 I guess I'll wait for Firefox 15 to see if the problem is still here. Or maybe the next Flash update (i have 11.3.300.270) I made another attempt and it crashed on the official adobe flash player presentation page. http://pastebin.mozilla.org/1751852
Quick follow-up : I've stumbled upon http://support.mozilla.org/fr/questions?sort=requested&tagged=crash. Seems like the same issue. The weird thing is, I've found a way to make Firefox work. Every time I try to acces the browser by its application, link or lnk file, it crashes but if I click a link in FeedDemon (a rss reader) it opens up well and does not crash afterwards. I don't know wich command line this program uses (it is not safe mode since the plugins work, neither profile mode) but my guess is that everything resides in how Firefox i launched. Hope that helps.
(In reply to vincent.valat from comment #3) > I've stumbled upon > http://support.mozilla.org/fr/questions?sort=requested&tagged=crash. Seems > like the same issue. A crash is characterized by its signature. There are currently 59841 signatures in 14.0.1 so it's less likely the same issue. Does it happen with a new profile (see https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles)?
It crashes on the profile choice menu. On the second try, I managed to create a new one, but it crashed before I could even start Firefox.
Try both a new profile and Safe Mode: firefox.exe -p -safe-mode
No, the choice menu still hangs when a new profile has been created or even if I leave the menu alone. Even in safe mode.
Find the piece of third-party software causing that.
I'm not sure of how i can do that. I think I'll take the easy way out and switch to another browser until a new version comes in. After all, between the moment Firefox was working and now, I did not install anything new. Thanks
Your RSS reader is likely the cause. Start Firefox from it and provide the crash ID from about:crashes.
about:crashes says that no crash reports have been sent though it crashed multiple times. I uninstalled FeedDemon and restarted. Firefox still crashed. I deleted every profile and made a clean install of firefox. Still the same issue. I reinstalled FeedDemon and I'm back to the same situation. Is there a way to know what conflicts or third party issues cause the crash with windbg ? The weird thing is that Firefox works in "debug mode" with windbg and when launched by a specific application. Maybe the problem lies within Win7x64. I guess there is a difference in the way the application runs between a regular launch (decided by the user) and one decided by a program (windbg or FeedDemon). Seems unlikely. Or the beginning of the rise of the machines.
Did you "clean" recently your Windows registry? Does it happen on a new Windows account?
Hey, first breakthrough. Firefox does work on the guest account. Weird thing is that I did not make registry modification *before* the crashes. I did afterwards with VaioCare (the utility installed by default on the computer). Well, is there a way to fix this, then?
BTW, firfox.exe -osint crashes
You should compare applications launched on startup between your usual and guest accounts.
Sorry but there is too much stuff. I cannot access msconfig on a guest account and comparing the different tasks in task manager would take too much time since there is a difference of more than 20 tasks between the two accounts.
The good news is that my computer is clean. The bad news is that we still do not know the origin of the issue. I saw that F.15 is due at the end of the month. I don't know if that will solve anything but one can always hope. Flash works when the browser is launch by the rss reader so that is not likely the cause. So either it is the registry or a third party app. Maybe the new .exe will survive until the crash report. I guess the architecture of the 15 will be different from the 14 so wait and see.
(In reply to vincent.valat from comment #18) > The good news is that my computer is clean. Make sure you used every recommended applications. Try also specialized forums. Try Nightly with a new profile: http://nightly.mozilla.org/
That is so depressing. Nightly crashes exactly the same way as Firefox. Well, I've tried. Seems like F15 won't do any good and since I don't have the leisure to format my PC and reinstall everything for a browser...
Resolving since I doubt this is anything a Fix in Firefox Code could handle/avoid.
Status: UNCONFIRMED → RESOLVED
Closed: 13 years ago
Resolution: --- → INVALID
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