782795 - YouTube HTML5 video / webm videos only play audio, video shown as black/white (nVidia Optimus on Lenovo W520)

Status: RESOLVED WORKSFORME

(Core :: Graphics, defect)

Description

[Ed Morley [:emorley]]

Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/17.0 Firefox/17.0
Nightly built from: http://hg.mozilla.org/mozilla-central/rev/f89feda9d997

1) Visit http://www.w3.org/2010/05/video/mediaevents.html and press play.

or

1) Disable flash plugin & restart Nightly
2) Visit http://www.youtube.com/html5/ and opt into the trial
3) Visit any html5 available youtube video and press play

Expected:
Video can be seen.

Actual:
Black or white rectangle shown, audio can be heard playing. Video using flash works, just not as webm.

--

I have tried Nightlies as far back as April 2012 and they don't work any more either, so presume related to a recent driver update.


Lenovo ThinkPad W520
Hybrid Intel HD Graphics 3000 + nVidia Quadro 1000M

{
  Graphics

        Adapter Description
        Intel(R) HD Graphics 3000

        Vendor ID
        0x8086

        Device ID
        0x0126

        Adapter RAM
        Unknown

        Adapter Drivers
        igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32

        Driver Version
        8.15.10.2696

        Driver Date
        3-19-2012

        Adapter Description (GPU #2)
        NVIDIA Quadro 1000M

        Vendor ID (GPU #2)
        0x10de

        Device ID (GPU #2)
        0x0dfa

        Adapter RAM (GPU #2)
        2048

        Adapter Drivers (GPU #2)
        nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um

        Driver Version (GPU #2)
        8.17.12.7658

        Driver Date (GPU #2)
        3-4-2012

        Direct2D Enabled
        true

        DirectWrite Enabled
        true (6.1.7601.17789)

        ClearType Parameters
        ClearType parameters not found

        WebGL Renderer
        Blocked for your graphics card because of unresolved driver issues.

        GPU Accelerated Windows
        1/1 Direct3D 10

        AzureCanvasBackend
        direct2d

        AzureFallbackCanvasBackend
        cairo

        AzureContentBackend
        direct2d
}

Comment 1

[Matthew Gregan [:kinetik]]

Moving this so the right people see it.

Comment 2

[tom]

On a MSI CX640 with Nvidia Optimus (Nvidia GeForce GT 520M together with Intel i5 - 2410M).

HTML 5 content won't displays, but sound is hearable. It also occurs on some video sites. But youtube works fine.
Due to Optimus i can choose which program runs on Nvidia GPU or on Intels integrated GPU.
If i choose to start latest firefox with Nvidia GPU flash works only sometimes (e.g. youtube). However other flash content won't displays, but might operate in
background as audio is hearable.

This applies even to adobes version check flash here:
http://helpx.adobe.com/de/flash-player.html

Besides this the Hardware Acceleration Check Box within Adobes Flash Player doesn't changes anything in regard to this issue.

Workaround for me is now to always start firefox with integrated GPU, then everything works as it should.



Here are the test cases i tried so far.


Adobe Flash Player is kept untouched and is always 11.4.402.278 for mozilla and co.

My Video Test:
http://www.myvideo.de/watch/8374132/Pirates_of_Ghost_Island

HTML5 Test:
http://www.w3schools.com/html/html5_video.asp

Youtube Test:
http://www.youtube.com/watch?v=Xju9yDOKQuQ&feature=g-logo-xit


Firefox Ver. 10.0b6  -   Youtube works with Intel i5 and Nvidia
                         Myvideo works with Intel i5 and Nvidia
                         Youtube works with Intel i5 and Nvidia

Firefox Ver. 12.0  -     Youtube works with Intel i5 and Nvidia
                         Myvideo works with Intel i5 and Nvidia
                         Youtube works with Intel i5 and Nvidia

Firefox Ver. 16.0 -      Youtube works with Intel i5 and Nvidia
                         Myvideo works with Intel i5      but not with Nvidia
                         Youtube works with Intel i5      but not with Nvidia

Firefox Ver. 16.02 -     Youtube works with Intel i5 and Nvidia
                         Myvideo works with Intel i5      but not with Nvidia
                         Youtube works with Intel i5      but not with Nvidia

Nightly firefox-19.0a1.en-US.win32.installer.exe -
                         Youtube works with Intel i5 and Nvidia
                         Myvideo works with Intel i5      but not with Nvidia
                         Youtube works with Intel i5      but not with Nvidia

My Nvidia drivers mightn ot be the latest from Nvidia, but they are the latest from MSI. (8.17.12.6901_v764) My notebook is from them, so i haven't tried any desktop drivers.


Note: here is this issue on adobes site:
http://forums.adobe.com/message/4801227#4801227

Comment 3

[Andrew Tate]

Also happening with Vimeo HTML5 video, which is now the default for Vimeo on Windows/FF. Can collect GPU data if helpful.

Comment 4

[Michal Kluka]

I am also not able to see video in youtube html5 player only the audio.
I am using Firefox nightly build: 34.0a1 (2014-08-27) User agent says ( 	Mozilla/5.0 (Windows NT 6.1; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0)
on Win 7 machine with NVidia NVIDIA GeForce GTX 660 with driver 9.18.13.3788 (	5-19-2014 ).

Comment 5

[Jonny Barnes]

I am also getting this issue with Fx 35 (2014-09-02) on a Late 2009 MacBook running Yosemite public beta 2

Comment 6

[Jonny Barnes]

So I'm not sure if this is a related issue, toggling `media.apple.mp4.enabled` to false "fixes" this issue, i.e. I get video playback again.

Comment 7

[Milan Sreckovic [:milan] (needinfo for best results)]

Is this still a problem?

Comment 8

[tom]

Good question. With my current system i can't reproduce the bug anymore. (Besides not all links point to the original video and site content.)
So HTML5 videos play now with Nvidia GPU. Same is true for Videos within Flash Player.

Thus everything looks quite good now.

Currently installed versions:
Adobe Flash: 21.0.0.213
Firefox: 47.0
Nvidia Driver: 8.17.12.6901