785021 - Sync fails with error.sync.reason.serverMaintenance (GET 503 "server issue: database is not healthy")

Status: RESOLVED FIXED

(Cloud Services :: Operations: Miscellaneous, task)

Description

[James May [:fowl2]]

Attachment: error-1345712992816.txt

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/17.0 Firefox/17.0
Build ID: 20120821135628

Steps to reproduce:

A few days ago I install Nightly on a new computer and used my phone to add it to Sync. It accepted the code and proceeded to the "initial sync" tab. A short time later a yellow warning bar appeared indicating that "Firefox Sync server maintenance is underway". This has started showing up on my laptop too.

Both devices have log entries like this:
1345712992815	Sync.Resource	DEBUG	GET fail 503 https://scl2-sync730.services.mozilla.com/1.1/fowl/info/collections

Pasting that URL in my browser returns: "server issue: database is not healthy"

https://services.mozilla.com/status/ reports "No known issues at this time. "

My phone (Android, also Nightly) doesn't report any issues.

Apologies if this is in an incorrect component - I can't tell if this a client or a server issue, but it looks like a server one (503).

Thanks

Comment 1

[Toby Elliott [:telliott]]

a 503 will almost certainly be a server problem. Thanks for bringing it to our attention.

Throwing it over to ops to see what's in the logs.

Comment 2

[:Atoll]

Has the error bar remained present without fail since "a few days ago"? Has sync worked at all since then, or been broken continuously?

Comment 3

[Justin Lazaro [:jlaz] (use needinfo)]

It looks like one of our scl2 dbs servers has had issues.  I've migrated users from that node (filed bug 785132)

James, can you try to resync once again?

Comment 4

[Justin Lazaro [:jlaz] (use needinfo)]

Feel free to reopen if you continue to have issues :)

Comment 5

[James May [:fowl2]]

Thanks!