785957 - please run hardware diagnostics on talos-r4-lion-031

Status: RESOLVED FIXED

(Infrastructure & Operations :: DCOps, task)

Description

[[e-mail] (:bhearsum)]

It's still acting up after a re-image.

Comment 1

[Vinh Hua [:vinh]]

Alert! Apple Hardware Test has detected an error.

4MEM/61/40000000: 0xa8525c98



Will run an extended test to get more info.  This will take longer to run.

Comment 2

[Vinh Hua [:vinh]]

Error code shows that it's a memory issue. Will need to reseat the memory modules first, if that doesn't resolve then a RAM replacement is required.

Comment 3

[Vinh Hua [:vinh]]

Talos-r4-lion-031 is on the same chassis as talos-r4-lion-32.  Can someone take lion-32 offline so that we can send lion-31 to Apple repair?

Thanks!

Comment 4

[Amy Rich [:arr] [:arich]]

This system is not under warranty.  Please give these to the certified tech in desktop to investigate.

Comment 5

[Nick Thomas [:nthomas] (UTC+12)]

(In reply to Vinh Hua [:vinh] from comment #3)
> Talos-r4-lion-031 is on the same chassis as talos-r4-lion-32.  Can someone
> take lion-32 offline so that we can send lion-31 to Apple repair?

Done.

Comment 6

[Nick Thomas [:nthomas] (UTC+12)]

Where I mean I've actually disabled 032 in slavealloc so it won't get any work beyond the job it's finishing shortly. The requests in bug 786005 and bug 786369 still need armenzg's intervention.

Comment 7

[Vinh Hua [:vinh]]

Memory has been replaced on talos-r4-lion-031. Please reopen bug ticket if issue arises.

Comment 8

[Nick Thomas [:nthomas] (UTC+12)]

Both talos-r4-lion-031 and talos-r4-lion-032 are back in production.