Adobe Flash - Text Overlay Bug (Windows 8)

RESOLVED WORKSFORME

Status

External Software Affecting Firefox
Flash (Adobe)
RESOLVED WORKSFORME
5 years ago
5 years ago

People

(Reporter: Chris B., Unassigned)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [Win8])

Attachments

(2 attachments)

(Reporter)

Description

5 years ago
Created attachment 655800 [details]
Flash Overlay Bug.png

User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:14.0) Gecko/20100101 Firefox/14.0.1
Build ID: 20120713134347

Steps to reproduce:

Go to http://games.latimes.com/games/daily-crossword/daily-crossword.aspx and wait for the advertisement to stop loading.  Crossword puzzle will then load.  Take a look at the puzzle clues in the right-hand side.  In Internet Explorer, you can read the clue number and the clue words.  However, in Firefox, the text overlaps each other - screenshot is provided.  I noticed this a few weeks ago and cannot determine if Firefox or Flash bug.

Internet Explorer = 10.0.8400.0
Flash                 = 11.3.370.178

Firefox Flash       = 11.4.402.265


I tried to update to Flash 11.4 on Internet Explorer to compare apples to apples, but it says to use Windows Update, which doesn't list any updates.


Actual results:

Text is overlapping in the clue area.


Expected results:

No text overlapping
comparing with IE and the same Flash plugin version is not comparing apples with apples as IE is using a complete different flash player (activeX) and all other browsers are using NPAPI.

I can't reproduce the overlapping text with Firefox14 and Flash Version: 11.4.402.265 on my system.

Is your Graphic card driver up to date ?
Please post the graphic section from about:support (enter as URL in Firefox).

Comment 2

5 years ago
I tried with Flash 11.3, display is fine.
Maybe Flash 11.4 and Win 8 issue? Is it possible to make a try on Win 7?
(Reporter)

Comment 3

5 years ago
(In reply to Loic from comment #2)
> I tried with Flash 11.3, display is fine.
> Maybe Flash 11.4 and Win 8 issue? Is it possible to make a try on Win 7?

I don't have a dual-boot drive to test on Windows 7 and maybe Windows 8 is the issue.
(Reporter)

Comment 4

5 years ago
(In reply to Matthias Versen (Matti) from comment #1)
> comparing with IE and the same Flash plugin version is not comparing apples
> with apples as IE is using a complete different flash player (activeX) and
> all other browsers are using NPAPI.
> 
> I can't reproduce the overlapping text with Firefox14 and Flash Version:
> 11.4.402.265 on my system.
> 
> Is your Graphic card driver up to date ?
> Please post the graphic section from about:support (enter as URL in Firefox).

  Application Basics

        Name
        Firefox

        Version
        14.0.1

        User Agent
        Mozilla/5.0 (Windows NT 6.2; WOW64; rv:14.0) Gecko/20100101 Firefox/14.0.1

        Profile Folder

          Show Folder

        Enabled Plugins

          about:plugins

        Build Configuration

          about:buildconfig

        Crash Reports

          about:crashes

        Memory Use

          about:memory

  Extensions

        Name

        Version

        Enabled

        ID

        DivX Plus Web Player HTML5 <video>
        2.1.2.145
        true
        {23fcfd51-4958-4f00-80a3-ae97e717ed8b}

        Norton Vulnerability Protection
        11.1.0.73 - 1
        true
        {BBDA0591-3099-440a-AA10-41764D9DB4DB}

        Norton Toolbar
        2012.5.5.11
        false
        {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}

  Important Modified Preferences

      Name

      Value

        accessibility.typeaheadfind.flashBar
        0

        browser.cache.disk.capacity
        1048576

        browser.cache.disk.smart_size.first_run
        false

        browser.cache.disk.smart_size_cached_value
        1048576

        browser.places.smartBookmarksVersion
        4

        browser.startup.homepage_override.buildID
        20120713134347

        browser.startup.homepage_override.mstone
        14.0.1

        extensions.lastAppVersion
        14.0.1

        gfx.direct3d.prefer_10_1
        true

        network.cookie.prefsMigrated
        true

        places.database.lastMaintenance
        1346102842

        places.history.expiration.transient_current_max_pages
        104858

        privacy.sanitize.migrateFx3Prefs
        true

        security.warn_viewing_mixed
        false

  Graphics

        Adapter Description
        NVIDIA GeForce GTS 450

        Vendor ID
        0x10de

        Device ID
        0x0dc4

        Adapter RAM
        1023

        Adapter Drivers
        nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um

        Driver Version
        9.18.13.282

        Driver Date
        6-15-2012

        Direct2D Enabled
        true

        DirectWrite Enabled
        true (6.2.8400.0)

        ClearType Parameters
        ClearType parameters not found

        WebGL Renderer
        Google Inc. -- ANGLE (NVIDIA GeForce GTS 450) -- OpenGL ES 2.0 (ANGLE 1.0.0.1041)

        GPU Accelerated Windows
        1/1 Direct3D 10

        AzureBackend
        direct2d

  JavaScript

        Incremental GC
        1

  Library Versions

        Expected minimum version

        Version in use

        NSPR
        4.9
        4.9

        NSS
        3.13.5.0 Basic ECC
        3.13.5.0 Basic ECC

        NSS Util
        3.13.5.0
        3.13.5.0

        NSS SSL
        3.13.5.0 Basic ECC
        3.13.5.0 Basic ECC

        NSS S/MIME
        3.13.5.0 Basic ECC
        3.13.5.0 Basic ECC
Can you please disable the hardware acceleration in Firefox and try it again ?
(options/advanced/general)
(Reporter)

Comment 6

5 years ago
(In reply to Matthias Versen (Matti) from comment #5)
> Can you please disable the hardware acceleration in Firefox and try it again
> ?
> (options/advanced/general)

Turning off Hardware Acceleration (HWA) does not help.  See screenshot.
(Reporter)

Comment 7

5 years ago
Created attachment 658337 [details]
Hardware Acceleration OFF - Same Issue
(Reporter)

Comment 8

5 years ago
Just tried the latest Nightly (18.0a1 [2012-09-04]) but the puzzle won't even appear.

Comment 9

5 years ago
Not reproducing on:

Firefox 15 or Nightly with Flash 11.3
Firefox 15 or Nightly with Flash 11.4

Or Chrome with Flash 11.3 or Flash 11.4

Seems likely to be Window 8-related

Comment 10

5 years ago
Sorry, should have added that all were on Windows 7
(Reporter)

Updated

5 years ago
Summary: Adobe Flash - Text Overlay Bug → Adobe Flash - Text Overlay Bug (Windows 8)

Comment 11

5 years ago
Are your GPU drivers Win8-compatible? Did you check the website of Nvidia to see if they're offering some Win 8 drivers for your GeForce GTS 450?
(Reporter)

Comment 12

5 years ago
(In reply to Loic from comment #11)
> Are your GPU drivers Win8-compatible? Did you check the website of Nvidia to
> see if they're offering some Win 8 drivers for your GeForce GTS 450?

Yes - I just downloaded 306.02 Beta (Release Date 8/27/12), which includes Windows 8 support.  Other driver (302.82) was also Windows 8 compatible.

The overlay problem is now gone, so I guess it was an NVIDIA Hardware Acceleration bug.  I thought I had the latest driver (including Beta), but went to the wrong area of the NVIDIA site.
(Reporter)

Comment 13

5 years ago
(In reply to Chris B. from comment #12)
> (In reply to Loic from comment #11)
> > Are your GPU drivers Win8-compatible? Did you check the website of Nvidia to
> > see if they're offering some Win 8 drivers for your GeForce GTS 450?
> 
> Yes - I just downloaded 306.02 Beta (Release Date 8/27/12), which includes
> Windows 8 support.  Other driver (302.82) was also Windows 8 compatible.
> 
> The overlay problem is now gone, so I guess it was an NVIDIA Hardware
> Acceleration bug.  I thought I had the latest driver (including Beta), but
> went to the wrong area of the NVIDIA site.

This is confirmed on Firefox 15.0.1.  The puzzle still won't show on latest Nightly.  Should another bug be filed for that / existing bug already exists in Bugzilla database?

Comment 14

5 years ago
(In reply to Chris B. from comment #13)
> (In reply to Chris B. from comment #12)
> > (In reply to Loic from comment #11)
> > > Are your GPU drivers Win8-compatible? Did you check the website of Nvidia to
> > > see if they're offering some Win 8 drivers for your GeForce GTS 450?
> > 
> > Yes - I just downloaded 306.02 Beta (Release Date 8/27/12), which includes
> > Windows 8 support.  Other driver (302.82) was also Windows 8 compatible.
> > 
> > The overlay problem is now gone, so I guess it was an NVIDIA Hardware
> > Acceleration bug.  I thought I had the latest driver (including Beta), but
> > went to the wrong area of the NVIDIA site.
> 
> This is confirmed on Firefox 15.0.1.  The puzzle still won't show on latest
> Nightly.  Should another bug be filed for that / existing bug already exists
> in Bugzilla database?

Yes, fill a new bug and paste the link here, please. The issue seems to be different (no Flash puzzle instead of overlay).
I close this current bug as worksforme, feel free to reopen it if needed.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 5 years ago
Component: Untriaged → Flash (Adobe)
Product: Firefox → Plugins
Resolution: --- → WORKSFORME
Whiteboard: [Win8]
Version: 14 Branch → unspecified
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