786253 - Buttons and textboxes become unresponsive after Babylon is installed

Status: RESOLVED INCOMPLETE

(Firefox :: Extension Compatibility, defect)

Description

[Ioana (away)]

This issue reproduces back to Firefox 4.0, so it's most probably not a regression. It also reproduces on Windows XP.

STR:
1. Install Babylon from herehttp://babylon-toolbar.software.informer.com/download/.
2. When Babylon starts Firefox, accept the install of its three extensions.
3. Go to any web page with textboxes and/or buttons.
4. Try to click a textbox and enter some text in it. Try clicking a button.

Actual Results: 
Buttons and textboxes are unresponsive. This issue is intermittent but it reproduced on many popular sites (facebook.com, google.com, gmail.com etc) and on the Add-ons Manager (couldn't disable/enable/remove any extensions anymore).

Comment 1

[u279076]

Can you please see if this is reproducible with any older versions of the toolbar?

Comment 2

[Jorge Villalobos [:jorgev] (he/him)]

Also, is there any difference between the toolbar offered at http://babylon.com/ and the one from http://babylon-toolbar.software.informer.com/?

Comment 3

[Ioana (away)]

(In reply to Anthony Hughes, Mozilla QA (:ashughes) from comment #1)
> Can you please see if this is reproducible with any older versions of the
> toolbar?

Unfortunately, I can't verify with older versions of the toolbar. When trying to install old versions of Babylon, I keep getting the message that the trial period has ended although I didn't have those versions installed at all and Babylon doesn't appear anywhere in the Windows registry.

(In reply to Jorge Villalobos [:jorgev] from comment #2)
> Also, is there any difference between the toolbar offered at
> http://babylon.com/ and the one from
> http://babylon-toolbar.software.informer.com/?

There is no difference between them. It's the same toolbar.

Comment 4

[Alex Keybl [:akeybl]]

Juan - we'd like to get another data point here. Are you able to reproduce on another computer? Babylon isn't able to reproduce on their end.

Comment 5

[juan becerra [:juanb]]

I've been trying to reproduce this on a couple of VMs and one hardware machine using Win7, and I have not been able to reproduce the problem on beta or nightly.

I've tried installing the toolbar using the URL in comment #0 as well as the one I find when I go to babylon.com (the former will prompt you to install an extra piece of software that seems to monitor the software you use). After the installation, I can enter text in the fields and click on buttons in the sites I visited.

I've only spent a few minutes trying a few sites, but so far no luck.

Comment 6

[Jorge Villalobos [:jorgev] (he/him)]

Please reopen if there are clear STR.