787007 - Closing Firefox 15.0 on windows server ends with Error in application

Status: RESOLVED INCOMPLETE

(Firefox :: Shell Integration, defect)

Description

[Peter.Geier]

Attachment: FF-15.0-Fehler.JPG

User Agent: Mozilla/5.0 (Windows NT 5.2; rv:14.0) Gecko/20100101 Firefox/14.0.1
Build ID: 20120713134347

Steps to reproduce:

Hi,

i have installed/updated Firefox 15.0 on Windows Server 2003 SP3 German Enterprise Edition used as Citrix XenaApp 4.5 TerminalServer (current PatchLevel).
I have installed on different Server, on new installed Server using existing and new Profiles.

If i close Firefox i get always the Error as described.
It is no rights Problem, i am DomainAdmin on this Server.
I get no Problem by using Firefox 14.0.1 on the same machine.
There is no Security Sofware installed on This Maschine.

Thanks for help.
Best regards
Peter Geier
Munich/Germany


Actual results:

Error window reads:
firefox.exe - Application Error

The instruction at "0x61201669" referenced memory at "0x0000000050". The memory could not be "read".

Click on OK to terminate the program

Reproducible: Always

Steps to Reproduce:
1.open firefox
2.use firefox (optional)
3.close firefox 


Expected results:

Close with no Errors.

Comment 1

[(mostly gone) XtC4UaLL [:xtc4uall]]

Please try to get a Windbg Stack and attach it to this Report:
https://developer.mozilla.org/en-US/docs/How_to_get_a_stacktrace_with_WinDbg

Comment 2

[Peter.Geier]

Attachment: Firefox Stacktrace

Debug-Log is now attached

Comment 3

[(mostly gone) XtC4UaLL [:xtc4uall]]

That Attachment is just up to the Exception and is missing the interesting Part :-)

Comment 4

[Peter.Geier]

I have Firefox closed to reproduce the Application Error but no Error Windows is appeared ?!

Comment 5

[(mostly gone) XtC4UaLL [:xtc4uall]]

It seems that you didn't run the "|* ~* kp" Part of the linked Doc.

Comment 6

[Peter.Geier]

i have now created another log file. See attachment.

Comment 7

[Peter.Geier]

Attachment: Firefox 15.0 Stacktrace#2

Comment 8

[(mostly gone) XtC4UaLL [:xtc4uall]]

(In reply to Peter.Geier from comment #7)
Unloaded modules:
74b20000 74b8f000   RichEd20.dll
00000001 50381601   kbi.dll <==== looks suspicious

Comment 9

[Peter.Geier]

I cannot find a file named kbi.dll on my System !

Now i have checked what DLL´s are loaded by using process explorer 8.60 from Sysinternals.
Output File is attached. There is no File named kbi.dll.

Comment 10

[Peter.Geier]

Attachment: Process Explorer output

Comment 11

[Peter.Geier]

Hi, what´s going on?
I get no answer?

Comment 12

[(mostly gone) XtC4UaLL [:xtc4uall]]

Do you use Safend Protector or Sophos SafeGuard (or any other Security Applications) on your Box/Windows Installation?

Comment 13

[Peter.Geier]

There is no Security Sofware installed on this Maschine !
Only McAfee VirusScan Enterprise 8.8.0.849 is used.
The same agent version (4.5) of McAfee running on my XP workstation on which I have no problem with FF 15.0.

Comment 14

[Peter.Geier]

I have from 10 September holidays.
I will be back in the office on 27 September.

Comment 15

[Peter.Geier]

Hi, now i'am back again.

I have the same Problem using Firefox 15.0.1, 16.0, 16.0.1
On other W2K3 Member-Server (no TerminalServer with Citrix) and Windows XP there is no Problem with Firefox.

Do you have any other idea what can be the reason?

Comment 16

[Peter.Geier]

Same Problem using Firefox 16.0.2 !!

Comment 17

[Peter.Geier]

Currently I'm using Firefox esr 10.0.10.
With version 17, also the ERS version is raised to release 17.
Then I have no choice to use an older Version as 15.

Comment 18

[Wayne Mery (:wsmwk)]

Peter, what happens if you disable McAfee?

(In reply to XtC4UaLL [:xtc4uall] from comment #8)
> (In reply to Peter.Geier from comment #7)
> Unloaded modules:
> 74b20000 74b8f000   RichEd20.dll
> 00000001 50381601   kbi.dll <==== looks suspicious

xtc4uall, what are "Unloaded modules"?

Comment 19

[Peter.Geier]

Hi Wayne,
in the meantime i use FF 17.0.3esr. 
If i disable McAfee the error persists.
I don´t know what "unloaded modules" means.
It´s a log-output from the debug.

Comment 20

[Wayne Mery (:wsmwk)]

Peter, do you still see this issue?
Both the Windows and Firefox versions reported are now quite old.

Comment 21

[Peter.Geier]

It´s an old issue.
Please close this bug Report.
Thank you.

Comment 22

[Phoenix]

Resolved per whiteboard and Comment 21