Firefox 15.0 stops responding when trying to go to Tools...Options

RESOLVED INCOMPLETE

Status

()

--
critical
RESOLVED INCOMPLETE
6 years ago
3 years ago

People

(Reporter: hermec, Unassigned)

Tracking

({hang})

15 Branch
x86
Windows XP
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [dupeme])

(Reporter)

Description

6 years ago
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0)

Steps to reproduce:

I recently upgraded, and this happens all of the time when I try to change the Options settings.  I have tried resetting Firefox, disabling all add-ons, plug-ins, etc. but the same behavior still occurs.  It freezes, hangs, or whatever you want to call it.


Actual results:

When I try to go to Tools, Options, it stops responding and I have no choice but to kill the process/close the window.


Expected results:

It should have allowed me to change the settings instead of hanging.

Comment 1

6 years ago
Could you test with a fresh profile, please (don't import anything).
See https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
(Reporter)

Comment 2

6 years ago
I created a brand new profile and tried it again (without importing anything), but it still freezes.

Comment 3

6 years ago
Same behavior in safe mode?
http://support.mozilla.org/en-US/kb/Safe%20Mode
(Reporter)

Comment 4

6 years ago
Yes, the same behavior in safe mode.

Comment 5

6 years ago
Does anything like that happen when you open a Downloads window (Tools → Downloads) or try to save a page or download a file?

Updated

6 years ago
Severity: normal → critical
Keywords: hang
(Reporter)

Comment 6

6 years ago
Opening a Downloads window (Tools -> Downloads) works fine, but trying to download a file causes the same problem.  I just tried to update Adobe Flash Player because it informed me an update was available, and when I clicked the "Update Now" button on the Adobe page, it froze.  Trying to save a page also freezes up.

Comment 7

6 years ago
The problem is related to access to your downloads directory (compare bug 280442).  Try going to about:config, and checking and changing the value of the preferences beginning with browser.download.

Comment 8

6 years ago
Default behavior when downloads directory isn't accessible is to change it to windows default (usually under loginname\Downloads). That works on Windows 7. Can someone try making their DL folder inaccessible under WinXP and see if this issue or something similar occurs?

Updated

5 years ago
Whiteboard: [dupeme]
I made the download folder inaccessible and I could not reproduce the issue.
Mozilla/5.0 (Windows NT 5.1; rv:15.0) Gecko/20100101 Firefox/15.0
Mozilla/5.0 (Windows NT 5.1; rv:43.0) Gecko/20100101 Firefox/43.0
Is this still an issue for the reporter? We are cleaning up old and untriaged, thanks.
Flags: needinfo?(vseerror)

Comment 10

3 years ago
I no longer have an XP machine. Let's try reporter
Flags: needinfo?(vseerror) → needinfo?(hermec)
Whiteboard: [dupeme] → [closeme 2016-02-01][dupeme]
@Reporter: Please reference Comment 9.
Is this still an issue for you? If so please state your current operating system and Firefox version.
Component: Untriaged → Preferences

Comment 12

3 years ago
Resolved per whiteboard
Status: UNCONFIRMED → RESOLVED
Last Resolved: 3 years ago
Flags: needinfo?(hermec)
Resolution: --- → INCOMPLETE
Whiteboard: [closeme 2016-02-01][dupeme] → [dupeme]
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