Closed Bug 788390 Opened 13 years ago Closed 12 years ago

Yahoo Profiles won't load

Categories

(Firefox :: Shell Integration, defect)

Product:
Firefox
Component:
Shell Integration
Version:
15 Branch
Platform:
x86_64
Windows 7
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

()

Status:
RESOLVED WONTFIX

People

(Reporter: bobcatmitch, Unassigned)

Details

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0 Build ID: 20120824154833 Steps to reproduce: I have Yahoo Messenger (11.5.0.228-us) for which I use mainly to chat. When I'm in a chat-room, there is an option to right click on someone's name & then select the option to view profile. This option will take you to this person's yahoo profile. Actual results: When you do this, the person's profile will not always load. I don't think this is a Yahoo problem because I never had this problem when using the view profile option when IE was my primary browser. I also sometimes have to repeatedly need to click the refresh button to get FireFox to attempt to send the command to attempt to retrieve the person's profile. (This issue has occurred in older versions of Yahoo Messenger & Firefox). However, I did want to point out that this is a sporadic issue - sometimes clicking on the view profile will direct you to the person's profile page in FireFox and the profile will load without issue. Expected results: Selecting the view profile option should open an FireFox page (or another tab) and load the person's profile or at least a yahoo profile page telling you that no profile exists.
Component: Untriaged → Shell Integration
Please test with the basic troubleshooting steps: 1) Start Firefox in safe mode: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode 2) Try with a new profile (don't import anything): https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles Does you issue still reproduce in these cases?
Flags: needinfo?(bobcatmitch)
The issue can be reproduced in safe mode, although does not occur as often as it does when in "normal" mode. When I created a new profile, I have yet to be able to reproduce the error but want to test some more to see. I'll get back with you in a few days on this....
Flags: needinfo?(bobcatmitch)
This problem still persists unless I'm in safe mode. I would still like to see firefox to research this further to see if it's just me or if it's a bug.
I think this matter can now be closed. Yahoo Chatrooms no longer exist so the need to do what I was trying to do is few and far between. I've marked this as resolved - won't fix
Status: UNCONFIRMED → RESOLVED
Closed: 12 years ago
Resolution: --- → WONTFIX
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