791050 - TB 15.0.1 can't check mail on Port 995

Status: RESOLVED WORKSFORME

(Thunderbird :: General, defect)

Description

[Frank Iannarilli]

User Agent: Mozilla/5.0 (Windows NT 5.1; rv:15.0) Gecko/20100101 Firefox/15.0
Build ID: 20120824154833

Steps to reproduce:

On 64-bit Win7, upgraded from TB 15.0 to TB 15.0.1.  


Actual results:

This caused receipt of email to stop working when using port 995 w/ TLS/SSL (specifically for pop.cox.net server).  The insecure password/port 110 still works.  

Rolling back to TB 15.0 fixed the problem.

Comment 1

[Ludovic Hirlimann [:Usul]]

Any firewall running on the machine that could have messed up things ?

Comment 2

[Frank Iannarilli]

(In reply to Ludovic Hirlimann [:Usul] from comment #1)
> Any firewall running on the machine that could have messed up things ?

No. And in fact, from my 2nd WinXP-32 machine running TB15.0 (connected to same router), there is also no problem w/ port 995.

Comment 3

[Wayne Mery (:wsmwk)]

Rob, any thoughts?

Frank's been very thorough. But I doubt anything changed in 15.0.1 that could cause this. ref: https://www.mozilla.org/en-US/thunderbird/15.0.1/releasenotes/

Comment 4

[Rob]

No thoughts ;) I'm sad to say that I don't have a mail server which allows TLS/SSL. I use 64-bit Win7 though, if you suggest a free mail server I'm willing to try. Cox.net appears to be a service provider, I won't be able to make a mail account there.

Comment 5

[Frank Iannarilli]

Guys, more findings.  

Now TB 15.0 (this on my wife's Win7-64) is failing to receive mail on port 995.  I switched to port 110 and it works.  So (my apologies??) very likely related to pop.cox.net problems?  

Rob, you might still be able to test against pop.cox.net by using TB's account_settings>AddNewAccount>ManualMode to ReTest the various ports against pop.cox.net, using my wife's username (which is on the failing machine) and my own (which never fails on my machine using TB 15.0) - just tell the wizard NOT to remember the password, and the Manual ReTest stuff will still diagnose without a password.  Our usernames:

dubeye (wife's)
frankeye (mine).

HTHs!

Comment 6

[Rob]

When I re-test, I don't get any error messages either with 995 or with 110... the program detects 110 automatically, but when I enter port 995 through the selection list, I don't get any errors (see screenshot, unfortunately in dutch).

However, it does detect unencrypted password, not encrypted password for port 995. Maybe something wrong with the server rather than with the program?

Comment 7

[Rob]

Attachment: 'retest' cox.net with port 995

Comment 8

[Wayne Mery (:wsmwk)]

Frank, Do you still see this problem when using version 17 or newer?
Newer can be found at http://www.mozilla.org/en-US/thunderbird/channel/

FWIW, I don't see anything in release notes that would impact this area.
ref http://www.mozilla.org/en-US/thunderbird/15.0.1/releasenotes/

Comment 9

[Frank Iannarilli]

(In reply to Wayne Mery (:wsmwk) from comment #8)
Hi,

No, problem is definitely solved, if ever it even existed :-)  

Your email just reminded me that 2 weeks ago I switched my wife's TB port from 110 to 995 for extra security, having completely forgotten this bug report.  And it works.  My guess is that Cox was screwed up for a period of time.  And this is TB17.X.  

Thanks,
Frank

Comment 10

[Wayne Mery (:wsmwk)]

thanks for the feedback