79225 - investecprivatebank.co.za - unreadable dynamic menus after login

Status: RESOLVED FIXED

(Tech Evangelism Graveyard :: Other, defect, P2)

Description

[Graham Leggett]

From Bugzilla Helper:
User-Agent: Mozilla/5.0 (X11; U; Linux 2.4.4 ppc; en-US; 0.8.1) Gecko/20010421
BuildID:    (No build ID found)

When accessing the listed site, a navigation bar is rendered on the
left of the screen. This works fine in Netscape v4.7, but is
rendered as text overlaid with text overlaid with text in Mozilla.
This renders the navigation bar, and in turn the website useless.


Reproducible: Always
Steps to Reproduce:
1.Go to website http://www.investecprivatebank.co.za
2.Look at the menu on the left
3.There is no step three.

Comment 1

[Andreas M. "Clarence" Schneider]

They support only IE and NS 4.x.

http://www.investecprivatebank.co.za/navbar.htm :
...
//Browsercheck
var n = (document.layers) ? 1:0;
var ie = (document.all) ? 1:0;
var browser=((n || ie) && parseInt(navigator.appVersion)>=4)  
...

-> Evangelism

Comment 2

[Cindy Roberts]

Assigning to Euro Evangelist

Comment 3

[Tristan Nitot]

Does the same thing on Win2000, NS6.1PR1, build 2001070303.

Sent the "Web" evangelism letter, with this comment :

The left-hand frame does not display correctly (text overlay) in both Netscape
Communicator 4.77 and Netscape 6.1PR1.

Specifically, there is this JavaScript Error in
http://www.investecprivatebank.co.za/navbar_ns.htm, line 78:
document.getElementById is not a function.

to [e-mail]

Comment 4

[Tristan Nitot]

Found contact information on
http://www.investecprivatebank.co.za/onlinebank/FAQs/faq_frame.htm

Pasting it here for future reference.
-----

CONTACT DETAILS
Who do I contact if I have a query or problem with my Investec Online Banking?

    * Please make use of the "Contact us" facility on Investec Online Banking.
    * E-mail us on [e-mail]
    * Contact our Private Bank Services Team on the following numbers:

Telephone (international): ([phone]
Telephone (local): 0860 110 161
Fax (local): 0861 266 632
Fax (international): ([phone]

Comment 5

[Tristan Nitot]

received automatic e-mail answer :
Thank you for your inquiry.  Kindly note that your query /request is being
attended to, and we will get back to you
within 24 hours or on the next business day.

Comment 6

[z-aillon.c-obsolete2]

Moving to African component.  European component is being removed. 
See bug 95808 for details.

Comment 7

[Andrew Hagen]

Worksforme, Build ID 2001120303, Windows 98.

Comment 8

[Mathew McBride]

*worksforme*, *outdated?*, web design of x site has changed. No problems on x
site homepage. Clicking on the navbar.html link has overlapping problems,
possible that proper css code taken from frameset. Using: Mozilla/5.0 (Windows;
U; Win 9x 4.90; en-US; rv:1.1a) Gecko/20020608 (SeaMonkey Mozilla/1.1Alpha)

Comment 9

[Graham Leggett]

Attachment: Example of html that renders broken in Mozilla

This code renders all the different dynamic menus at the same time on top of
each other.

Comment 10

[Kai Lahmann (is there, where MNG is)]

page is fixed (and "best viewed in Netscape 6") now.

Comment 11

[Graham Leggett]

The opening page is fixed (and was fixed ages ago), the page still broken is the
page attached, which is only accessable via their internet banking.

Comment 12

[Bradley Baetz (:bbaetz)]

*** Bug 179315 has been marked as a duplicate of this bug. ***

Comment 13

[Frankie]

Attachment: screenshot of interactive banking demo

Graham, I went through
http://www.investecprivatebank.co.za/onlinebank/Interactive_demo/ in both OSX
and Win98, and had no trouble with the menus.

Do the official logged-in pages really use a different menu script than the
rest of the site?

Comment 14

[Graham Leggett]

Attachment: Example of broken HTML rendered by Mozilla

Yes, still broken. The dynamic html is rendered like this.

Comment 15

[Bob Clary [:bc] (inactive)]

tech evang june 2003 reorg

Comment 16

[Jesse Ruderman]

*** Bug 227511 has been marked as a duplicate of this bug. ***

Comment 17

[Andrew Schultz]

*** Bug 229769 has been marked as a duplicate of this bug. ***

Comment 18

[Graham Leggett]

Attachment: Fix for Investec's site to implement their internet banking menu

The attachment shows a potential left hand menu for Investec's internet banking
site that works in Mozilla v1.7. The menu has been tested with:

- Mozilla v1.7 (RHEL3)
- Mozilla v1.7 (WinXP)
- FireFox v0.9.1 (WinXP)
- Safari v1.0.2 (MacOSX v10.2)
- Internet Explorer (MacOSX v10.2) v5.2
- Internet Explorer (Win2k) v6.0
- Internet Explorer (WinXP) v6.0 

And works in all the above. It would be cool if someone with access to IE < 6
to test and see what this menu does on those platforms.

Comment 19

[Graham Leggett]

After repeated refusals from Investec's IT people to fix this problem with their
website (with excuses ranging from absurd to the ridiculous), the complaint has
now reached the office of Max Aston, managing director of Investec private bank.
He has promised to get back to me soon with progress, we await the results.

Comment 20

[Graham Leggett]

Letter dated 7 September 2004:

"In reference to your letter dated 24 August 2004, and as a follow up to our
previous telephone conversations, we would like to clarify our position and
progress on the Mozilla browser issue.

Our site currently supports Netscape and Internet Explorer, thereby catering for
the most commonly used browser technology.

We have spent time considering the implications from both a cost and maintenance
perspective of supporting Mozilla.

We have completed the requirements specification for this multi browser
functionality and have approved the development work and the implementation of
the Mozilla browser functionality.

As with any addition to our online banking application, we will plan our
implementation date to coincide with a previously scheduled deployment and
believe November 2004 to be the most appropriate time.

We trust this addresses your concerns and apoligise for the inconvenience this
has caused.

Should you have any additional concerns please do not hesitate to contact us"

(Signed: David de Villiers / Wayne Preston).

Comment 21

[Frankie]

How is it possible that their site "supports Netscape" but not Mozilla? I'm
guessing they mean NN4, which has been pining for the fjords a long time now.

Wherever possible, evangelism efforts should s/Mozilla/Netscape/g, or at least
emphasize Netscape==Mozilla.

Comment 22

[Graham Leggett]

Their code suffers from the classic logic mistake:

if (IE)
  IE-stuff
else if (Netscape)
  Netscape-stuff
else
  undefined  <--- Mozilla falls here

When the correct logic construct is:

if (broken-browser)
  broken-browser-stuff
else
  standards compliant behaviour

It remains to be seen whether they choose to apply the fix that I created for
them, or whether "not invented here" syndrome sets in and they simple add an "if
mozilla" to their broken construct, meaning it works for Mozilla, but not for
any other browser.

Their IT people are downright hostile - I heard the most ridiculous and
fictional excuses for why Mozilla was not supported and that there was no way it
would be. It was only when the MD of the bank heard about the issue that
something was done. I strongly suspect their story of "lots of work" and
"delivered by November" was a face saving exercise from IT to the board, rather
than IT to customers.

Comment 23

[Graham Leggett]

The Investec site is now fixed, and the menu renders correctly in Firefox v1.0.