random crashes, crash report is uploaded empty (according to crash-stats.mozilla.com)

RESOLVED DUPLICATE of bug 789260

Status

()

Firefox
Untriaged
--
enhancement
RESOLVED DUPLICATE of bug 789260
5 years ago
5 years ago

People

(Reporter: ispammail@web.de, Unassigned)

Tracking

15 Branch
x86_64
Windows 7
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

Attachments

(2 attachments)

(Reporter)

Description

5 years ago
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0.1
Build ID: 20120905151427

Steps to reproduce:

I pressed STRG+F. Othertimes it happend when opening  (clicking) links, one time clicking noscript to allow some js. Allways after Clicking. Probably this Flash security thing. 2 days ago (17.09.2012, ~16:00h) i saw a CMD window popping out about 1 second, with something like "Stealth mode" (or "Firefox Stealth"?) in its title. Maybe it is the reason. Next point: I cant display Details about my Crash report, if i click the button nothing happens... Not sure crash report work. ispammail@web.de


Actual results:

the window just closes. The crash report does nothing when clicking on "Details"


Expected results:

At least there should be a bug report.
(Reporter)

Comment 1

5 years ago
Found my own crashes:
https://crash-stats.mozilla.com/report/index/e7820a66-5ddc-4563-8f4d-0d0e42120918
https://crash-stats.mozilla.com/report/index/430b2756-c147-48d8-a6e5-cfbf92120918
(Reporter)

Comment 2

5 years ago
bp-24178eeb-5971-4bcd-9fcc-373c52120918
bp-430b2756-c147-48d8-a6e5-cfbf92120918
bp-e7820a66-5ddc-4563-8f4d-0d0e42120918
bp-e08a33a6-d3a6-464f-925b-cbe942120918
bp-98d86a08-5db4-4cfb-9b48-f10f92120918
bp-54f4fa7a-f5b5-4cd8-b5c4-05a482120918
bp-68eddf6e-a415-4547-a7a0-52f4c2120918
bp-20ce4b2d-7805-4f49-8fbf-65d852120919
bp-f8e5fb84-4a9e-4a64-b36f-1584f2120919
bp-5753a62d-c31d-4318-8c22-9c3a32120919
bp-58d5f7b7-c4de-42a7-9e26-977662120919
bp-ed1e2f57-0957-4f3b-88e5-2db2a2120919
bp-9ac33a93-67f6-4d8f-ba46-179872120919
bp-4d855334-515e-477b-b1d2-6911d2120919
bp-6f71cf1c-d866-4421-a30d-ae73f2120919
(Reporter)

Comment 3

5 years ago
(In reply to ispammail@web.de from comment #2)
The File  "6b01d45e-8b55-4c98-b0bf-5d89b61ae865.extra" (now non existend because uploadet) says:

Winsock_LSP=MSAFD-Tcpip [TCP/IP] : 2 : 1 :  \n MSAFD-Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\\system32\\mswsock.dll \n MSAFD-Tcpip [RAW/IP] : 2 : 3 :  \n MSAFD-Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\\system32\\mswsock.dll \n MSAFD-Tcpip [UDP/IPv6] : 2 : 2 :  \n MSAFD-Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\\system32\\mswsock.dll \n RSVP-TCPv6-Dienstanbieter : 2 : 1 :  \n RSVP-TCP-Dienstanbieter : 2 : 1 : %SystemRoot%\\system32\\mswsock.dll \n RSVP-UDPv6-Dienstanbieter : 2 : 2 :  \n RSVP-UDP-Dienstanbieter : 2 : 2 : %SystemRoot%\\system32\\mswsock.dll
AdapterVendorID=0x1002
StartupTime=1348068018
EMCheckCompatibility=true
ProductName=Firefox
Vendor=Mozilla
InstallTime=1347137702
FramePoisonBase=00000000f0de0000
Theme=classic/1.0
Notes=AdapterVendorID: 0x1002, AdapterDeviceID: 0x68ba, AdapterSubsysID: 1482174b, AdapterDriverVersion: 8.982.0.0\nD2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+ 
FramePoisonSize=65536
Version=15.0.1
ReleaseChannel=release
ServerURL=https://crash-reports.mozilla.com/submit?id={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&version=15.0.1&buildid=20120905151427
AdapterDeviceID=0x68ba
Add-ons={a66191d8-898b-4a66-89be-d5b279477a54}:0.2.5,{dc572301-7619-498c-a57d-39143191b318}:0.4.0.3,firefox@ghostery.com:2.8.2,{DDC359D1-844A-42a7-9AA1-88A850A938A8}:2.0.15,{73a6fe31-595d-460b-a920-fcc0f8843232}:2.5.5,{e4a8a97b-f2ed-450b-b12d-ee082ba24781}:1.1,searchdictcc@roughael:3.4,{972ce4c6-7e08-4474-a285-3208198ce6fd}:15.0.1
BuildID=20120905151427
ProductID={ec8030f7-c20a-464f-9b0e-13a3a9e97384}
URL=http://kenakapheus.dyndns.org/index.php?sid=a6f4d50600dc063faa7004ad7a427488&mode=1&board=1&thread=13&thread=13
CrashTime=1348069480
SecondsSinceLastCrash=1469
IsGarbageCollecting=1
SystemMemoryUsePercentage=78
TotalVirtualMemory=4294836224
AvailableVirtualMemory=84787200
AvailablePageFile=9251016704
AvailablePhysicalMemory=1808617472

Comment 4

5 years ago
Your graphics driver version is 8.982.0.0 that is known to crash Firefox with this empty crash signature.
Does it happen in Safe Mode (see https://support.mozilla.org/kb/troubleshoot-firefox-issues-using-safe-mode)?
Does it happen in Normal mode with HW acceleration disabled (see https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration#w_turning-off-hardware-acceleration)?
(Reporter)

Comment 5

5 years ago
(In reply to Scoobidiver from comment #4)

> https://support.mozilla.org/kb/troubleshoot-firefox-issues-using-safe-mode)

support.morilla.org is currently offline, here in germany, since quite some time. First check a hour ago. still offline.
Already checked http://status.mozilla.com  support.mozilla has a german performance level of 27

just got a new crash, will upload the recently dumped files, maybe they are helpful.
(Reporter)

Comment 6

5 years ago
Created attachment 662597 [details]
dump

Dump
(Reporter)

Comment 7

5 years ago
Created attachment 662598 [details]
dump file 2

dump file 2

Comment 8

5 years ago
Entering Safe Mode: Firefox button > Help > Restart with Add-ons disabled...
Disabling HW acceleration: Firefox button > Options > Advanced > Uncheck "Use Hw acceleration when avaiblable" > Restart Firefox
(Reporter)

Comment 9

5 years ago
Seems working good in Normal mode now, after disableing this HW acceleration.
Much thanks!
(By the way, http://support.mozilla.org/ is working again)
(Reporter)

Updated

5 years ago
Severity: normal → enhancement

Updated

5 years ago
Status: UNCONFIRMED → RESOLVED
Last Resolved: 5 years ago
Resolution: --- → DUPLICATE
Duplicate of bug: 789260
(Reporter)

Comment 11

5 years ago
(In reply to Scoobidiver from comment #4)
> Your graphics driver version is 8.982.0.0 that is known to crash Firefox
> with this empty crash signature.

Is that why the the crash reporter did nothing when clicking on the "details" button? Or is this a different bug?
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