792574 - After a payment authentication problem all data is lost

Status: RESOLVED FIXED

(Websites :: donate.mozilla.org, defect)

Description

[u429933]

User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:18.0) Gecko/18.0 Firefox/18.0
Build ID: 20120918044216

Steps to reproduce:

Bug 790979 - [Join Mozilla]: Mozilla Festival Contest QA 

1) Enter all required data, and donate via PayPal or Credit Card
- If donating via Credit Card enter spurious information
- If donating via PayPal, at the PayPal website click "Cancel and return to Mozilla"

2) You are brought to a Mozilla page - https://donate.mozilla.org/page/cde/Contribution/Charge which contains the text:

Your credit card contribution could not be authorized.

This could be because:
    You accidentally entered your credit card number or expiration date incorrectly.
    The address you provided does not match the billing address of your credit card.

<< Click here to edit and resubmit your contribution. 

If the contribution still does not process, contact your credit card company. 

(Minor note - this same text appears whether you picked card or PayPal, which could be improved)

3) Click the link "<< Click here to edit and resubmit your contribution."



Actual results:

All my details are gone and I have a fresh form.


Expected results:

Given that it says "click here to edit" I expected to be given my originally submitted data.

Comment 1

[u429933]

I'm not sure whether it's related / or a seperate ticket / or not an issue but after clicking here to edit and getting the reset form, I then hit Browser Back, which took me to the link 

https://donate.mozilla.org/page/cde/Contribution/PayPalExpressCheckout/?token=EC-5BT968613L227925H

this rendered as a blank page for me.

Comment 2

[Katie Heller]

This should all be fixed based on our edits to a previous thread about error fields. I've also checked, and all information is still in tact when having to correct from paypal, or due to wrong CC info.

Comment 3

[Stephen Donner [:stephend] Not actively reading bugmail]

Marking as FIXED; Sarah, can you re-check?

Comment 4

[u429933]

Looks good to me.

Having some issues on Non-English sites - will try and document tomorrow.