793545 - Firefox constantly crashing

Status: RESOLVED INVALID

(Firefox :: General, defect)

Description

[mail]

User Agent: Mozilla/5.0 (Windows NT 5.1; rv:15.0) Gecko/20100101 Firefox/15.0.1
Build ID: 20120905151427

Steps to reproduce:

I tried to open one of numerous crash reports and got the message described below.




Actual results:


Crash Not Found

We couldn't find the OOID you're after. If you recently submitted this crash, it may still be in the queue.

If you believe this message is an error, please submit a Bugzilla ticket describing what happened, and please include the URL for this page.

Comment 1

[Scoobidiver (away)]

It takes to time to submit crash reports to the server.
Can you now provide the latest crash ID from about:crashes?
Does it happen in Safe Mode (see https://support.mozilla.org/kb/troubleshoot-firefox-issues-using-safe-mode)?

Comment 2

[Scoobidiver (away)]

See bug 793636 for the lag in submitting crash reports.

Comment 3

[mail]

I've tried to open in Safe Mode, but the crash doesn't occur.  When I open my most recent crash report, it is dated 2012-09-23 23:54:07, but says I am running Firefox version 9.0.1 when I am actually running version 15.0.1.

Comment 4

[mail]

The latest crash report id is:ID: 4e2300d3-5d77-4e38-913d-bc74f2120923

Comment 5

[Scoobidiver (away)]

(In reply to mail from comment #3)
> I've tried to open in Safe Mode, but the crash doesn't occur.  When I open
> my most recent crash report, it is dated 2012-09-23 23:54:07, but says I am
> running Firefox version 9.0.1 when I am actually running version 15.0.1.
Please reinstall Firefox above the current installation. Once done, check your Firefox version: https://support.mozilla.org/kb/find-what-version-firefox-you-are-using

Comment 6

[mail]

I am going to uninstall then reinstall Firefox, but first I want to copy both my history and bookmarks.  Where do I find them?  

As found in "Troubleshooting Information":

  Application Basics

        Name
        Firefox

        Version
        15.0.1

        User Agent
        Mozilla/5.0 (Windows NT 5.1; rv:15.0) Gecko/20100101 Firefox/15.0.1

        Profile Folder

          Show Folder

        Enabled Plugins

          about:plugins

        Build Configuration

          about:buildconfig

        Crash Reports

          about:crashes

        Memory Use

          about:memory

  Extensions

        Name

        Version

        Enabled

        ID

        DivX Plus Web Player HTML5 <video>
        2.1.2.145
        false
        {23fcfd51-4958-4f00-80a3-ae97e717ed8b}

        Microsoft .NET Framework Assistant
        0.0.0
        false
        {20a82645-c095-46ed-80e3-08825760534b}

        QuickFinder
        1.0
        false
        {E3D86202-CC7F-4870-8CCF-60319C0AF7BC}

        RealPlayer Browser Record Plugin
        15.0.6
        false
        {0153E448-190B-4987-BDE1-F256CADA672F}

        ZoneAlarm Security Engine
        1.5.350.0
        false
        {FFB96CC1-7EB3-449D-B827-DB661701C6BB}

  Important Modified Preferences

      Name

      Value

        accessibility.blockautorefresh
        true

        browser.cache.disk.capacity
        1048576

        browser.cache.disk.smart_size.first_run
        false

        browser.cache.disk.smart_size_cached_value
        532480

        browser.places.smartBookmarksVersion
        4

        browser.startup.homepage_override.buildID
        20120905151427

        browser.startup.homepage_override.mstone
        15.0.1

        extensions.lastAppVersion
        15.0.1

        gfx.direct2d.disabled
        true

        layers.acceleration.disabled
        true

        network.cookie.prefsMigrated
        true

        places.history.expiration.transient_current_max_pages
        83863

        privacy.sanitize.migrateFx3Prefs
        true

        security.warn_viewing_mixed
        false

  Graphics

        Adapter Description
        NVIDIA GeForce GT 240

        Vendor ID
        0x10de

        Device ID
        0x0ca3

        Adapter RAM
        Unknown

        Adapter Drivers
        nv4_disp

        Driver Version
        6.14.11.9107

        Driver Date
        9-27-2009

        WebGL Renderer
        Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.

        GPU Accelerated Windows
        0. Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.

  JavaScript

        Incremental GC
        0

  Library Versions

        Expected minimum version

        Version in use

        NSPR
        4.9.1
        4.9.1

        NSS
        3.13.6.0 Basic ECC
        3.13.6.0 Basic ECC

        NSS Util
        3.13.6.0
        3.13.6.0

        NSS SSL
        3.13.6.0 Basic ECC
        3.13.6.0 Basic ECC

        NSS S/MIME
        3.13.6.0 Basic ECC
        3.13.6.0 Basic ECC

Comment 7

[Scoobidiver (away)]

(In reply to mail from comment #6)
> I am going to uninstall then reinstall Firefox, but first I want to copy
> both my history and bookmarks.
No personal information will be deleted if you let uncheck "Remove my Firefox personal data" in the uninstall wizard.

Comment 8

[mail]

Here's what I've tried so far:

I COMPLETELY uninstalled Firefox, including my personal data, restarted my computer, then reinstalled FF 15.0.1 (after doing the same but keeping my personal data, only to have it still crash).  Well this didn't work as Firefox still crashed.  I had no extensions or add-ons added, let alone enabled.

Comment 9

[Scoobidiver (away)]

(In reply to mail from comment #8)
> I had no extensions or add-ons added, let alone enabled.
It means it's not caused by a bug in the Firefox code

Please ask your question in the support forum: https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help#w_get-help-fixing-this-crash