793976 - Freezing when opening program, unable to get access to emails or contacts ("not responding")

Status: RESOLVED INCOMPLETE

(Thunderbird :: General, defect)

Description

[Sue]

User Agent: Mozilla/5.0 (Windows NT 5.1) AppleWebKit/537.1 (KHTML, like Gecko) Chrome/21.0.1180.89 Safari/537.1

Steps to reproduce:

Tried to open Thunderbird, get the screen up but thats as far as it goes.


Actual results:

As soon as the screen appears, it is "not responding" if I try to click anywhere, eg open a existing email or get mail, the whole thing freezes, cant even exit via the file menu


Expected results:

I should be able to read my emails and access my contacts and previously received emails, tried running in Thunderbird Safe Mode, same problem, tried installing it again, same problem, its very frustrating

Comment 1

[:aceman]

How big folders do you have? Size on disk and number of messages?

Comment 2

[Wayne Mery (:wsmwk)]

(In reply to :aceman from comment #1)
> How big folders do you have? Size on disk and number of messages?

Comment 3

[Sue]

There is about 200 messages (inboxed emails) in about maybe 15-20 folders, can't really give you a exact number as I can no longer open the program to access any info. Various comments about updates from other sources are not the problem as no updates had been downloaded, one minute it was working, I had just opened a email, went to open the next and it froze.