Closed Bug 794218 Opened 9 years ago Closed 8 years ago

Firefox won't open imbedded links, opens to home page only.

Categories

(Firefox :: Untriaged, defect)

15 Branch
x86
macOS
defect
Not set
normal

Tracking

()

RESOLVED INCOMPLETE

People

(Reporter: webbglideer, Unassigned)

Details

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:15.0) Gecko/20100101 Firefox/15.0.1
Build ID: 20120905151427

Steps to reproduce:

I received an email containing several links to products sold by Buy.com.  Firefox was not opened when I attempted to click on one of the links to view a sale item.  (This issue is not unique to Buy.com)


Actual results:

I clicked on the imbedded link and Firefox opened to my home page, NOT the link I clicked on.  (I could click on the link afterwards but that's not the way it usually works - not a problem before FF 15 - but wondering if MAC OS 10.7.5 upgrade could be part of the problem as it was released about the same time.)


Expected results:

When I clicked on the link in the email, Firefox should have opened the link specified, not my home page.
Just wondering if the release of Firefox 15 and the Mac OS 10.7.5 (Lion) release that occurred about at the same time might be contributing to this problem as it never happened before last week?

I tried switching to Safari and Ironware and they worked but they each opened the home page first and then the link that I originally clicked on - as a result I had two separate Internet windows open.
Where do you display your emails? If your "email displayer" application (whatever you use, e.g. webmail in a browser or an application like Outlook/Thunderbird etc) doesn't forward links correctly to Firefox, there's nothing that Firefox could fix here.
Flags: needinfo?(webbglideer)
I'm sorry but that response is BS!  I use Microsoft Outlook 2011 for Mac and have been using it for more than a year (came out in 2010) and have never had a problem like this with Outlook - embedded links opened to their site without a problem and I haven't received any upgrades to Outlook in a while. My guess is that when I upgraded to FF 15, that is when the problem started.  So maybe the new version of FF doesn't know how to deal with a handoff from Outlook with an embedded link - and oh, by the way, based on my research on the Internet, this is not an isolated problem - there are a ton of users out there who are having the same problem.  FF is a good browser so instead of alienating us supporters, why don't you do some research and fix the damn thing!

Interestingly enough, when I installed Camino, the problem went away - WITH CAMINO NOT FF!
Flags: needinfo?(webbglideer)
Hi webbglideer, it's been a while since anyone looked at the issue and I'm not able to replicate it. I'm going to close the bug. If you see it happen again, please 
post on the Firefox support forums at https://support.mozilla.org/en-US/questions . 
Thanks!
Status: UNCONFIRMED → RESOLVED
Closed: 8 years ago
Resolution: --- → INCOMPLETE
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