Closed
Bug 795295
Opened 12 years ago
Closed 12 years ago
Thunderbird 15.0.1 crashes on startup @ morkArray::CutSlot
Categories
(MailNews Core :: Database, defect)
Tracking
(Not tracked)
RESOLVED
WORKSFORME
People
(Reporter: keesdejong, Unassigned)
Details
(Keywords: crash, Whiteboard: [startupcrash])
Crash Data
User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:15.0) Gecko/20100101 Firefox/15.0.1 Build ID: 20120908010631 Steps to reproduce: Just started up the application. Actual results: The window fades to gray and becomes irresponsible. This happens every time. Safe-mode doesn't make any difference. The GNU debugger displays this error: morkArray::CutSlot (this=0x7f9aa7a8f7c0, ev=0x7f9ab9e43b00, inPos=<value optimized out>) at /build/buildd/thunderbird-15.0.1+build1/./db/mork/src/morkArray.cpp:272 272 /build/buildd/thunderbird-15.0.1+build1/./db/mork/src/morkArray.cpp: No such file or directory. in /build/buildd/thunderbird-15.0.1+build1/./db/mork/src/morkArray.cpp (gdb) cont Continuing. Program received signal SIGTERM, Terminated. 0x00007f9af1fe1e00 in morkArray::CutSlot (this=0x7f9aba0f2ca0, ev=0x7f9ab9e43b00, inPos=<value optimized out>) at /build/buildd/thunderbird-15.0.1+build1/./db/mork/src/morkArray.cpp:272 272 in /build/buildd/thunderbird-15.0.1+build1/./db/mork/src/morkArray.cpp Expected results: No crash, just a working Thunderbird.
Comment 1•12 years ago
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With thunderbird shut down, please copy Inbox and Inbox.msf from your profile** and delete the Inbox.msf. Startup. Does crasn still occur? **http://support.mozillamessaging.com/en-US/kb/safe-mode
Severity: normal → critical
Keywords: crash
Reporter | ||
Comment 2•12 years ago
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(In reply to Wayne Mery (:wsmwk) from comment #1) > With thunderbird shut down, please copy Inbox and Inbox.msf from your > profile** and delete the Inbox.msf. Startup. Does crasn still occur? > > **http://support.mozillamessaging.com/en-US/kb/safe-mode Unfortunately it still crashes.
Comment 3•12 years ago
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vincent, any thoughts on this... morkArray::CutSlot (this=0x7f9aa7a8f7c0, ev=0x7f9ab9e43b00, inPos=<value optimized out>) at /build/buildd/thunderbird-15.0.1+build1/./db/mork/src/morkArray.cpp:272 272 /build/buildd/thunderbird-15.0.1+build1/./db/mork/src/morkArray.cpp: No such file or directory.
Comment 4•12 years ago
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sorry, it is totally out of my skills...
Do we have a crash id? The code at line 272 seems quite hackish: slot[ -1 ] = *slot; I wonder if this is really safe. keesdejong@gmail.com, did you compile Thunderbird yourself? What compiler do you use? Are you on 64bit system?
Component: General → Database
Product: Thunderbird → MailNews Core
Reporter | ||
Comment 7•12 years ago
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(In reply to :aceman from comment #6) > Do we have a crash id? > > The code at line 272 seems quite hackish: > slot[ -1 ] = *slot; > I wonder if this is really safe. > > keesdejong@gmail.com, did you compile Thunderbird yourself? What compiler do > you use? Are you on 64bit system? No I didn't compile it myself, I got it from this Ubuntu PPA: https://launchpad.net/~mozillateam/+archive/thunderbird-stable?field.series_filter=natty I am on a 64 bit machine yes. The weird thing is that the company where I work has this PPA installed on 100 Ubuntu workstations. But only 2 people have this crash issue. So although I would like to resolve this, I don't think it's a matter of urgency. I'll do a full reset of the Thunderbird profile on Monday.
Reporter | ||
Comment 9•12 years ago
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(In reply to :aceman from comment #8) > I think Ubuntu does not provide crash logs. I only see InstallTime logs in the Crash Reports directory of one of the 'victims' of this bug. The other one has a LastCrash report dating from 2012-08-29 with the ID: 1346227203 But that's probably unrelated because that's before these crashes if I'm not incorrect.
Reporter | ||
Comment 10•12 years ago
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Any progress regarding this bug? Thanks!
Comment 11•12 years ago
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(In reply to keesdejong from comment #10) > Any progress regarding this bug? Thanks! keesdejong, is the crash gone when you use version 16? If it's not gone, we'll need more of a stacktrace. I didn't find other crashes of this type. (In reply to :aceman from comment #8) > I think Ubuntu does not provide crash logs. it should
Crash Signature: [@ morkArray::CutSlot]
Flags: needinfo?(keesdejong)
Summary: Thunderbird 15.0.1 crashes on startup → Thunderbird 15.0.1 crashes on startup @ morkArray::CutSlot
Whiteboard: [startupcrash]
Reporter | ||
Comment 12•12 years ago
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Yes in version 16 the problem is not there anymore. Thanks! This can be closed.
Status: UNCONFIRMED → RESOLVED
Closed: 12 years ago
Flags: needinfo?(keesdejong)
Resolution: --- → INVALID
Comment 13•12 years ago
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WORKSFORME will be more appropriate, unless you know the crash was caused by something other than thunderbird. Thanks
Resolution: INVALID → WORKSFORME
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Description
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