795295 - Thunderbird 15.0.1 crashes on startup @ morkArray::CutSlot

Status: RESOLVED WORKSFORME

(MailNews Core :: Database, defect)

Description

[keesdejong]

User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:15.0) Gecko/20100101 Firefox/15.0.1
Build ID: 20120908010631

Steps to reproduce:

Just started up the application.


Actual results:

The window fades to gray and becomes irresponsible. This happens every time. Safe-mode doesn't make any difference. 

The GNU debugger displays this error: 
morkArray::CutSlot (this=0x7f9aa7a8f7c0, ev=0x7f9ab9e43b00, inPos=<value optimized out>) at /build/buildd/thunderbird-15.0.1+build1/./db/mork/src/morkArray.cpp:272
272	/build/buildd/thunderbird-15.0.1+build1/./db/mork/src/morkArray.cpp: No such file or directory.
	in /build/buildd/thunderbird-15.0.1+build1/./db/mork/src/morkArray.cpp
(gdb) cont
Continuing.

Program received signal SIGTERM, Terminated.
0x00007f9af1fe1e00 in morkArray::CutSlot (this=0x7f9aba0f2ca0, ev=0x7f9ab9e43b00, inPos=<value optimized out>) at /build/buildd/thunderbird-15.0.1+build1/./db/mork/src/morkArray.cpp:272
272	in /build/buildd/thunderbird-15.0.1+build1/./db/mork/src/morkArray.cpp


Expected results:

No crash, just a working Thunderbird.

Comment 1

[Wayne Mery (:wsmwk)]

With thunderbird shut down, please copy Inbox and Inbox.msf from your profile** and delete the Inbox.msf. Startup. Does crasn still occur?

**http://support.mozillamessaging.com/en-US/kb/safe-mode

Comment 2

[keesdejong]

(In reply to Wayne Mery (:wsmwk) from comment #1)
> With thunderbird shut down, please copy Inbox and Inbox.msf from your
> profile** and delete the Inbox.msf. Startup. Does crasn still occur?
> 
> **http://support.mozillamessaging.com/en-US/kb/safe-mode

Unfortunately it still crashes.

Comment 3

[Wayne Mery (:wsmwk)]

vincent, any thoughts on this...
morkArray::CutSlot (this=0x7f9aa7a8f7c0, ev=0x7f9ab9e43b00, inPos=<value optimized out>) at /build/buildd/thunderbird-15.0.1+build1/./db/mork/src/morkArray.cpp:272
272	/build/buildd/thunderbird-15.0.1+build1/./db/mork/src/morkArray.cpp: No such file or directory.

Comment 4

[Vincent (caméléon)]

sorry, it is totally out of my skills...

Comment 5

[Wayne Mery (:wsmwk)]

ace, see comment 3

Comment 6

[:aceman]

Do we have a crash id?

The code at line 272 seems quite hackish:
slot[ -1 ] = *slot;
I wonder if this is really safe.

[e-mail], did you compile Thunderbird yourself? What compiler do you use? Are you on 64bit system?

Comment 7

[keesdejong]

(In reply to :aceman from comment #6)
> Do we have a crash id?
> 
> The code at line 272 seems quite hackish:
> slot[ -1 ] = *slot;
> I wonder if this is really safe.
> 
> [e-mail], did you compile Thunderbird yourself? What compiler do
> you use? Are you on 64bit system?

No I didn't compile it myself, I got it from this Ubuntu PPA: https://launchpad.net/~mozillateam/+archive/thunderbird-stable?field.series_filter=natty

I am on a 64 bit machine yes. The weird thing is that the company where I work has this PPA installed on 100 Ubuntu workstations. But only 2 people have this crash issue. So although I would like to resolve this, I don't think it's a matter of urgency. I'll do a full reset of the Thunderbird profile on Monday.

Comment 8

[:aceman]

I think Ubuntu does not provide crash logs.

Comment 9

[keesdejong]

(In reply to :aceman from comment #8)
> I think Ubuntu does not provide crash logs.

I only see InstallTime logs in the Crash Reports directory of one of the 'victims' of this bug. The other one has a LastCrash report dating from 2012-08-29 with the ID: 1346227203

But that's probably unrelated because that's before these crashes if I'm not incorrect.

Comment 10

[keesdejong]

Any progress regarding this bug? Thanks!

Comment 11

[Wayne Mery (:wsmwk)]

(In reply to keesdejong from comment #10)
> Any progress regarding this bug? Thanks!

keesdejong, is the crash gone when you use version 16?  If it's not gone, we'll need more of a stacktrace.

I didn't find other crashes of this type. 


(In reply to :aceman from comment #8)
> I think Ubuntu does not provide crash logs.

it should

Comment 12

[keesdejong]

Yes in version 16 the problem is not there anymore. Thanks! This can be closed.

Comment 13

[Wayne Mery (:wsmwk)]

WORKSFORME will be more appropriate, unless you know the crash was caused by something other than thunderbird. Thanks