795731 - AMD Driver block

Status: RESOLVED INVALID

(Core :: Graphics, defect)

Description

[Dennis Jakobsen]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/18.0 Firefox/18.0
Build ID: 20120930030610

Steps to reproduce:

installed latest AMD Radeon beta driver, technical version 9.1.0.0 on Win7 x64, Radeon 7850.



Actual results:

Driver was blocked.


Expected results:

Should not have been blocked according to block list: https://wiki.mozilla.org/Blocklisting/Blocked_Graphics_Drivers

Comment 1

[Matthias Versen [:Matti]]

Please attach the output of about:support

Comment 2

[Dennis Jakobsen]

I had just reverted to 8.6 to get hardware acceleration.. now i re-installed to get the about:support data and now it's not blocked anymore :-/

Comment 3

[Scoobidiver (away)]

To determine the version, Firefox use a registry key. Maybe it hasn't been updated with the Beta driver.
Can you still attach the about:support log to see which version it considers (8.9 or 9.1)?

Comment 4

[Dennis Jakobsen]

Yeah, i probably tested without rebooting. I went to the Device Manager to confirm the driver version had been updated.

Here's my about:support Graphics section:
Adapter Description AMD Radeon HD 7800 Series
Adapter Drivers aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Adapter RAM 2048
Device ID 0x6818
Direct2D Enabled true
DirectWrite Enabled true (6.1.7601.17789)
Driver Date 9-13-2012
Driver Version 9.1.0.0
GPU #2 Active false
GPU Accelerated Windows 1/1 Direct3D 10
Vendor ID 0x1002
WebGL Renderer no information
AzureCanvasBackend direct2d
AzureContentBackend direct2d
AzureFallbackCanvasBackend cairo

Comment 5

[Tim Meader]

I'm seeing the same thing with the driver being blocked. I HAVE fully rebooted (several times) since installing the beta driver (and Device Manager confirms that the driver version is 9.1.0.0). About:support --

Adapter Description RDPDD Chained DD
Vendor ID 0x0000
Device ID 0x0000
Adapter RAM Unknown
Adapter Drivers RDPDD
Adapter Description (GPU #2) ATI Radeon HD 5700 Series
Vendor ID (GPU #2) 0x1002
Device ID (GPU #2) 0x68b8
Adapter RAM (GPU #2) 1024
Adapter Drivers (GPU #2) aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Driver Version (GPU #2) 9.1.0.0
Driver Date (GPU #2) 9-13-2012
Direct2D Enabled Blocked for your graphics card because of unresolved driver issues.
DirectWrite Enabled false (6.1.7601.17789)
ClearType Parameters DISPLAY1 [ Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] DISPLAY5 [ Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ]
WebGL Renderer Blocked for your graphics card because of unresolved driver issues.
GPU Accelerated Windows 0. Blocked for your graphics card because of unresolved driver issues.

Comment 6

[Scoobidiver (away)]

It's blocked because your detected primary GPU (RDPDD Chained DD) is unknown.
Is it blocked if you set your ATI GPU as your primary GPU?

Comment 7

[Tim Meader]

Apologies. It seems that my fiance RDP'd into my machine earlier in the day while Firefox was open. Evidently that causes Firefox to degrade in such a manner (display driver-wise), even after the RDP session is severed and one logs into the desktop locally? Has that always been the behavior?

I can confirm that restarting FF did successfully enable everything (as the ATI driver became the only display device). Should a bug be opened about the other behavior, or is the only way to solve it by restarting Firefox after any RDP session (if Firefox was open at the time of the session)?

Thanks, and sorry for the false alarm.