795934 - developer.mozilla.org Upload Issues

Status: RESOLVED FIXED

(Infrastructure & Operations Graveyard :: WebOps: Other, task)

Description

[David Walsh :davidwalsh]

The MDN site allows users to upload attachments as supporting info for documents.  We're currently receiving the following error when trying to upload:

Traceback (most recent call last):

  File "/data/www/developer.allizom.org/kuma/vendor/src/django/django/core/handlers/base.py", line 100, in get_response
    response = callback(request, *callback_args, **callback_kwargs)

  File "/data/www/developer.allizom.org/kuma/vendor/src/django/django/views/decorators/http.py", line 37, in inner
    return func(request, *args, **kwargs)

  File "/data/www/developer.allizom.org/kuma/apps/access/decorators.py", line 46, in _wrapped_view
    return view_fn(request, *args, **kwargs)

  File "/data/www/developer.allizom.org/kuma/apps/wiki/views.py", line 1760, in new_attachment
    rev.save()

  File "/data/www/developer.allizom.org/kuma/apps/wiki/models.py", line 1615, in save
    super(AttachmentRevision, self).save(*args, **kwargs)

  File "/data/www/developer.allizom.org/kuma/vendor/src/django/django/db/models/base.py", line 458, in save
    self.save_base(using=using, force_insert=force_insert, force_update=force_update)

  File "/data/www/developer.allizom.org/kuma/vendor/src/django/django/db/models/base.py", line 541, in save_base
    for f in meta.local_fields if not isinstance(f, AutoField)]

  File "/data/www/developer.allizom.org/kuma/vendor/src/django/django/db/models/fields/files.py", line 255, in pre_save
    file.save(file.name, file, save=False)

  File "/data/www/developer.allizom.org/kuma/vendor/src/django/django/db/models/fields/files.py", line 92, in save
    self.name = self.storage.save(name, content)

  File "/data/www/developer.allizom.org/kuma/vendor/src/django/django/core/files/storage.py", line 48, in save
    name = self._save(name, content)

  File "/data/www/developer.allizom.org/kuma/vendor/src/django/django/core/files/storage.py", line 144, in _save
    os.makedirs(directory)

  File "/usr/lib64/python2.6/os.py", line 150, in makedirs
    makedirs(head, mode)

  File "/usr/lib64/python2.6/os.py", line 150, in makedirs
    makedirs(head, mode)

  File "/usr/lib64/python2.6/os.py", line 150, in makedirs
    makedirs(head, mode)

  File "/usr/lib64/python2.6/os.py", line 150, in makedirs
    makedirs(head, mode)

  File "/usr/lib64/python2.6/os.py", line 150, in makedirs
    makedirs(head, mode)

  File "/usr/lib64/python2.6/os.py", line 157, in makedirs
    mkdir(name, mode)

OSError: [Errno 13] Permission denied: '/data/www/developer.allizom.org/kuma/media/attachments'


<WSGIRequest
GET:<QueryDict: {}>,
POST:<QueryDict: {u'comment': [u'test'], u'description': [u'test'], u'title': [u'test'], u'submit': [u'Upload'], u'is_ajax': [u'1'], u'csrfmiddlewaretoken': [u'c6446af0740f8f32547e5b4a57032c15']}>,
COOKIES:{'browserid_explained': '1',
 'csrftoken': 'c6446af0740f8f32547e5b4a57032c15',
 'sessionid': 'd95def91f162a709126254f6c9e3dabf'},
META:{'CONTENT_LENGTH': '3175',
 'CONTENT_TYPE': 'multipart/form-data; boundary=---------------------------830696134718734991183479362',
 'CSRF_COOKIE': 'c6446af0740f8f32547e5b4a57032c15',
 'DOCUMENT_ROOT': '/data/www/developer.allizom.org/kuma/webroot',
 'GATEWAY_INTERFACE': 'CGI/1.1',
 'HTTPS': 'on',
 'HTTP_ACCEPT': 'text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8',
 'HTTP_ACCEPT_ENCODING': 'gzip, deflate',
 'HTTP_ACCEPT_LANGUAGE': 'fr,fr-fr;q=0.8,en-us;q=0.5,en;q=0.3',
 'HTTP_CONNECTION': 'keep-alive',
 'HTTP_COOKIE': 'csrftoken=c6446af0740f8f32547e5b4a57032c15; sessionid=d95def91f162a709126254f6c9e3dabf; browserid_explained=1',
 'HTTP_DNT': '1',
 'HTTP_HOST': 'developer.allizom.org',
 'HTTP_REFERER': 'https://developer.allizom.org/en-US/docs/HTML$edit',
 'HTTP_SSLCLIENTCERTSTATUS': 'NoClientCert',
 'HTTP_SSLCLIENTCIPHER': 'SSL_RSA_WITH_RC4_128_SHA, version=TLSv1, bits=128',
 'HTTP_SSLSESSIONID': 'CC0C151D261BECE55D1C4C8C7014A6CA734F2F4726610EC680F6C428BF682660',
 'HTTP_USER_AGENT': 'Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:15.0) Gecko/20100101 Firefox/15.0.1',
 'HTTP_X_CLUSTER_CLIENT_IP': '81.57.72.215',
 'PATH_INFO': u'/files/new/',
 'PATH_TRANSLATED': '/data/www/developer.allizom.org/kuma/wsgi/kuma.wsgi/files/new/',
 'QUERY_STRING': '',
 'REMOTE_ADDR': '10.22.81.213',
 'REMOTE_PORT': '39984',
 'REQUEST_METHOD': 'POST',
 'REQUEST_URI': '/files/new/',
 'SCRIPT_FILENAME': '/data/www/developer.allizom.org/kuma/wsgi/kuma.wsgi',
 'SCRIPT_NAME': u'',
 'SCRIPT_URI': 'http://developer.allizom.org/files/new/',
 'SCRIPT_URL': '/files/new/',
 'SERVER_ADDR': '10.22.81.17',
 'SERVER_ADMIN': '[e-mail]',
 'SERVER_NAME': 'developer.allizom.org',
 'SERVER_PORT': '80',
 'SERVER_PROTOCOL': 'HTTP/1.1',
 'SERVER_SIGNATURE': '',
 'SERVER_SOFTWARE': 'Apache',
 'mod_wsgi.application_group': 'developer.allizom.org|',
 'mod_wsgi.callable_object': 'application',
 'mod_wsgi.handler_script': '',
 'mod_wsgi.input_chunked': '0',
 'mod_wsgi.listener_host': '',
 'mod_wsgi.listener_port': '81',
 'mod_wsgi.process_group': 'developer_stage',
 'mod_wsgi.request_handler': 'wsgi-script',
 'mod_wsgi.script_reloading': '1',
 'mod_wsgi.version': (3, 3),
 'platform.name': 'developer1.stage.webapp.scl3.mozilla.com',
 'wsgi.errors': <mod_wsgi.Log object at 0x7f94671ed870>,
 'wsgi.file_wrapper': <built-in method file_wrapper of mod_wsgi.Adapter object at 0x7f94671cfdc8>,
 'wsgi.input': <mod_wsgi.Input object at 0x7f94671ed970>,
 'wsgi.loaded': datetime.datetime(2012, 10, 1, 7, 44, 46, 880742),
 'wsgi.multiprocess': True,
 'wsgi.multithread': False,
 'wsgi.run_once': False,
 'wsgi.url_scheme': 'https',
 'wsgi.version': (1, 1)}>

My guess is that the following directory needs write permissions:

/media/attachments/2012/10

Comment 1

[Chris Turra [:cturra]]

:davidwalsh - i noticed the root (attachments) directory was owned by apache:root which might have been causing this issue. i have now updated the group to apache. the other directories inside attachments look to have the correct groups and (w)rite permissions for the apache user.

can you please test again for me?

Comment 2

[David Walsh :davidwalsh]

No errors during my test, we must be all set!

Thank you!

Comment 3

[Chris Turra [:cturra]]

:davidwalsh good news! i will go ahead and mark this bug as resolved.