Closed Bug 795998 Opened 10 years ago Closed 7 years ago
Printer Properties causes Firefox to crash in dlbcui5c
.dll print driver
User Agent: Mozilla/5.0 (Windows NT 5.1; rv:15.0) Gecko/20100101 Firefox/15.0.1 Build ID: 20120905151427 Steps to reproduce: i have windows xp home sp3 dell 720 printer no update drivers for this printer Actual results: ever since i upgraded to firefox 15.0 my firefox crashes when i try to access the printer properties from the firefox browser and continues to do so even when firefox upgraded too 15.0.1. i believe this is a firefox bug, it never did this until the firefox version series 15.0 and up. i can access the printer properties from the control panel on my pc just fine, just not when i try to get to the printer properties from firefox. i can access my printer properties from the newest version of GOOGLE CHROME and from IE 8 with no problems. please fix this Expected results: hope this link can help, its a crash report of my browser 15.0.1. https://crash-stats.mozilla.com/report/index/bp-2391ec67-34d4-4e97-b44e-805742121001
Firefox crashes in dlbcui5c.dll which belongs to the Dell Photo Printer driver. It's not a bug in Firefox. Please update your printer driver and report back.
Severity: normal → critical
Crash Signature: [@ @0x0 | dlbcui5c.dll@0x6fc1]
this printer is so old, like december 2005, and i looked on the dell site and i have the latest driver , so its still a firefox bug, cuz when i had an older version of firefox , it worked just fine . no problems . please fix firefox. google chrome and IE lets me do it , so its firefox
So it means the latest version of Firefox highlights an underlying printer driver bug.
Component: Untriaged → Printing
Product: Firefox → Toolkit
(In reply to sally from comment #2) > this printer is so old, like december 2005, and i looked on the dell site > and i have the latest driver , so its still a firefox bug, cuz when i had an > older version of firefox , it worked just fine . no problems . please fix > firefox. > > google chrome and IE lets me do it , so its firefox Even so, it is crashing in the driver dlbcui5c.dll, not firefox. Even if a workaround could be created in firefox, it's unlikely given the age of the printer - unless other printers are affected.
Status: UNCONFIRMED → RESOLVED
Closed: 7 years ago
Resolution: --- → INVALID
Summary: date 10-1-12) Printer Properties causes Firefox to crash → Printer Properties causes Firefox to crash in dlbcui5c.dll print driver
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