Closed
Bug 795998
Opened 13 years ago
Closed 9 years ago
Printer Properties causes Firefox to crash in dlbcui5c.dll print driver
Categories
(Toolkit :: Printing, defect)
Tracking
()
RESOLVED
INVALID
People
(Reporter: betchenbabe, Unassigned)
Details
(Keywords: crash)
Crash Data
Attachments
(1 file)
117.20 KB,
image/jpeg
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Details |
User Agent: Mozilla/5.0 (Windows NT 5.1; rv:15.0) Gecko/20100101 Firefox/15.0.1
Build ID: 20120905151427
Steps to reproduce:
i have windows xp home sp3
dell 720 printer
no update drivers for this printer
Actual results:
ever since i upgraded to firefox 15.0 my firefox crashes when i try to access the printer properties from the firefox browser and continues to do so even when firefox upgraded too 15.0.1.
i believe this is a firefox bug, it never did this until the firefox version series 15.0 and up.
i can access the printer properties from the control panel on my pc just fine, just not when i try to get to the printer properties from firefox.
i can access my printer properties from the newest version of GOOGLE CHROME and from IE 8 with no problems.
please fix this
Expected results:
hope this link can help, its a crash report of my browser 15.0.1.
https://crash-stats.mozilla.com/report/index/bp-2391ec67-34d4-4e97-b44e-805742121001
Comment 1•13 years ago
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Firefox crashes in dlbcui5c.dll which belongs to the Dell Photo Printer driver.
It's not a bug in Firefox.
Please update your printer driver and report back.
this printer is so old, like december 2005, and i looked on the dell site and i have the latest driver , so its still a firefox bug, cuz when i had an older version of firefox , it worked just fine . no problems . please fix firefox.
google chrome and IE lets me do it , so its firefox
Comment 3•13 years ago
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So it means the latest version of Firefox highlights an underlying printer driver bug.
Component: Untriaged → Printing
Product: Firefox → Toolkit
Comment 4•9 years ago
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(In reply to sally from comment #2)
> this printer is so old, like december 2005, and i looked on the dell site
> and i have the latest driver , so its still a firefox bug, cuz when i had an
> older version of firefox , it worked just fine . no problems . please fix
> firefox.
>
> google chrome and IE lets me do it , so its firefox
Even so, it is crashing in the driver dlbcui5c.dll, not firefox. Even if a workaround could be created in firefox, it's unlikely given the age of the printer - unless other printers are affected.
Status: UNCONFIRMED → RESOLVED
Closed: 9 years ago
Resolution: --- → INVALID
Summary: date 10-1-12) Printer Properties causes Firefox to crash → Printer Properties causes Firefox to crash in dlbcui5c.dll print driver
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Description
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