796500 - [settings] carrier field in Cellular & Data section should indicate correct status

Status: RESOLVED WONTFIX

(Firefox OS Graveyard :: Gaia::Settings, defect)

Description

[GH to BZ]

[GitHub issue by autonome on 2012-08-20T20:25:27Z, https://github.com/mozilla-b2g/gaia/issues/3607]
Currently it says "carrier" in a data field (IOW, not a header) but is just blank.

Comment 1

[Dietrich Ayala (:dietrich)]

Updating with two issues here:

1. After disabling data, the field is not updated:

* Turn off mobile data
* Go back to main settings UI the Cellular & Data section
* Should have a subtitle of "Turned Off" in italics
* Instead it says AT&T.

2. If there's no SIM card, it should say "No SIM card" in italics, but currently both the item in the main Settings screen and in the Carrier field of the Cellular & Data section both are just blank.

The lock screen correctly reports no SIM card, so it must be available information, but just not implemented properly in these fields.

Specification is page 26 of https://www.dropbox.com/sh/pygek1oa9a5pspu/iG7MQSjcJw/Interaction%20Design/Apps/Settings/R1_Connectivity_v10.pdf

Comment 2

[Sarah Parsons]

This issue reproduces on the Inari device.

Build ID: 20130417070205
Environmental  Variables:
Kernel Date: Feb 21
Gecko: http://hg.mozilla.org/releases/mozilla-b2g18_v1_0_1/rev/6bac24e14538
Gaia: 2d048a9bdae54e4ec7d48326c2130591c8b869b6

UCID: set-211
Link to failed test case:https://moztrap.mozilla.org/runtests/run/1105/env/316/?pagenumber=1&pagesize=20&sortfield=order&sortdirection=asc&filter-id=2532

Subheading indicating there is not SIM card does not appear for Cellular & Data

Comment 3

[Chris Lord [:cwiiis]]

I think this is fixed, but as the original bug report has disappeared, I'm not totally certain I understand what this bug is asking.

n?dietrich to confirm.

Comment 4

[Dietrich Ayala (:dietrich)]

Still a problem: After disabling data, the field is not updated to the proper string.

STR:

* Turn off mobile data
* Go back to main settings UI the Cellular & Data section
* Should have a subtitle of "Turned Off" in italics
* Instead it says AT&T.

UX, what's the current spec for this?

The second issue is handled correctly, both immediately after removing the SIM card as well as after restarting.

Comment 5

[Stephany Wilkes]

Flagging Jenny, but I *believe* we expect to see "Turned Off." Is AT&T coming from the SIM, maybe?

Comment 6

[Jenny Lee]

Attachment: [2.1 Settings] APN Settings v1.4.pdf

Hello Dietrich,

See attached for latest Cellular and data spec. For single SIM, I don't see the issue you described still stands. For dual SIM, the purpose of showing carrier name is to let user easily distinguish which SIM card setting to access; also when mobile data is turned off, it is visually obvious that the toggle is off we don't really need to further inform user about the status, so I don't think it's proper to replace carrier name with "turned off". Thanks!

Comment 7

[Tiffanie Shakespeare [:tif]]

Adding qawanted to see if the issue still exists. Thanks!

Comment 8

[Pi Wei Cheng [:piwei] (inactive)]

I have no idea what the original reporter was asking, and it's not clear to me what comment 4 was referring to either. NI commenter of comment 4 to check if this issue is still occurring on latest.

Comment 9

[Dietrich Ayala (:dietrich)]

The STR in comment #1 and comment #4 seems pretty clear. If you do not understand it, please let me know at which step you are not able to complete the action, and I can clarify as much as needed.

Regarding comment #6 - The toggle is not in the main screen - it requires clicking through into the "Cellular & Data" screen. Remember, many users never enter Settings, let alone feel comfortable digging around in them. Let's try and make the product better than "yes it works somewhere if you can figure it out".

There's a precedent for making this product improvement, and also a justification:

Precedent: In Wi-Fi and also in Bluetooth rows in the main Settings app screen, we show "Disabled" and "Turned off" respectively, if those features are not enabled (The fact that we use inconsistent terminology might be a bug itself...). This means that mobile data is the exception in not indicating that the feature is not enabled in the Settings main screen. Our treatment is inconsistent.

Justification: Mobile data is turned off by default, and has no notification tray symbol to indicate that state. The user might, for example, see four bars and not understand that mobile data is disabled.

Comment 10

[Dietrich Ayala (:dietrich)]

Comment #9 is only about the scenario when mobile data is disabled.

The other scenario in comment #1 is about an incorrect text description when there's no SIM card. This regression was fixed at some point, as I can no longer reproduce. If you remove your SIM card and reboot the phone, the text now says "No SIM card".

So this bug is now only about improving the text to indicate that data is disabled.

Comment 11

[Tiffanie Shakespeare [:tif]]

Tagging for discussion in triage this week.

Comment 12

[Pi Wei Cheng [:piwei] (inactive)]

Attachment: Screenshot on Aries with SIM saying AT&T

I was seeing different things on different devices so wasn't sure what was going on with this bug. Also the lack of screenshots isn't helping.

(In reply to Dietrich Ayala (:dietrich) from comment #1)
> 1. After disabling data, the field is not updated:
> 
> * Turn off mobile data
> * Go back to main settings UI the Cellular & Data section
> * Should have a subtitle of "Turned Off" in italics
> * Instead it says AT&T.

On Aries, I can confirm that on main settings page under Cellular & Data category, it says "AT&T" (or whatever carrier you have) when Data is NOT turned on. I'll attach a screenshot of this screen. It will say the type of cell connection for example "AT&T - 3.5G HSPA+" when Data is turned on.

On Flame, it does NOT say anything regarding cell connection, cell carrier etc on main Settings page under Cellular & Data category. There is NO subtitle in this section on Flame whatsoever, whether I have Data on/off or whether I have one SIM or two SIMs. Attaching a screenshot of this.

> 2. If there's no SIM card, it should say "No SIM card" in italics, but
> currently both the item in the main Settings screen and in the Carrier field
> of the Cellular & Data section both are just blank.

I can confirm that this issue is no longer occurring on Aries or Flame. "No SIM card" is now indicated on main Settings page under Cellular & Data category. Also attaching a screenshot of this screen.

Tested on:
Device: Aries 2.5
BuildID: 20151014133333
Gaia: df7683e4f7329c567deb487d11317578c6930246
Gecko: c3c027f6070db795bc59ba57795b8e36fde2471b
Gonk: 2916e2368074b5383c80bf5a0fba3fc83ba310bd
Version: 44.0a1 (2.5) 
Firmware Version: D5803_23.1.A.1.28_NCB.ftf
User Agent: Mozilla/5.0 (Mobile; rv:44.0) Gecko/44.0 Firefox/44.0

Device: Flame 2.5
BuildID: 20151014030205
Gaia: d400cda6bf0f8b30dcf7d7d71bfa61f29a3f1588
Gecko: 2387ada864282880d3a498d643abe3d8b887ee59
Gonk: c4779d6da0f85894b1f78f0351b43f2949e8decd
Version: 44.0a1 (2.5) 
Firmware Version: v18Dv4
User Agent: Mozilla/5.0 (Mobile; rv:44.0) Gecko/44.0 Firefox/44.0

Comment 13

[Pi Wei Cheng [:piwei] (inactive)]

Attachment: Screenshot of having no SIM information on Flame with SIM whatsoever

Comment 14

[Pi Wei Cheng [:piwei] (inactive)]

Attachment: Screenshot when there is no SIM on device (correct behavior on Flame and Aries)

Comment 15

[Tiffanie Shakespeare [:tif]]

Looks like the "No Sim" is being handled consistently between Flame and Aries - awesome.

When data is disabled (off), Aries and Flame are doing two different things. We would like to make both behave consistently.

The subtext of Cellular and Data (when is disabled) should be:
AT&T - Data off

Additionally, would it be possible to add if roaming is turned on when the user is roaming?

Would this be a good first bug?

~Your friends from UX triage!

Comment 16

[[e-mail]]

Thanks for triage!

It's always complicated when things related to operator :/
Put this into backlog so we could work on it when nothing in urgent.

Comment 17

[BMO Automation]

Firefox OS is not being worked on