796767 - GET fail 503 Fetching global metadata record then GET fail 401

Status: RESOLVED WORKSFORME

(Firefox :: Sync, defect)

Description

[heraldo]

Attachment: 503 log

Started to get this problem yesterday on several machines:

Yesterday 503 failure url body: "application error: crash id 6d04be8d792a6b60a14ee1e8e99bb4db\"

Today 401 failure url body:
{"username": "928866", "payload": "{\"syncID\":\"UM331wXYoHRD\",\"storageVersion\":5,\"engines\":{\"clients\":{\"version\":1,\"syncID\":\"ycJ8btBzOdQa\"},\"tabs\":{\"version\":1,\"syncID\":\"s40r4ZkunxfN\"},\"bookmarks\":{\"version\":2,\"syncID\":\"8kxQ95D-k2dY\"},\"passwords\":{\"version\":1,\"syncID\":\"Rp6SPhjllN1D\"},\"adblockplus\":{\"version\":1,\"syncID\":\"g2VCUIccaFT1\"},\"prefs\":{\"version\":2,\"syncID\":\"vfwiVUhpS8ks\"},\"addons\":{\"version\":1,\"syncID\":\"7pLaJNGGe1er\"}}}", "modified": 1346442253.77, "id": "global"}

Comment 1

[heraldo]

Attachment: 401 log

Comment 2

[:Atoll]

:rnewman, the 503 might be coincidental but it sounds like this 401 might be related to the fix that was uplifted into Aurora last night?

Comment 3

[heraldo]

Started to happen again today:

1353399933755	Sync.Service	DEBUG	Exception: Login failed: error.sync.reason.serverMaintenance No traceback available
1353399933755	Sync.Service	DEBUG	Not syncing: login returned false.
1353399933765	Sync.Status	DEBUG	Status.service: error.login.failed => success.status_ok
1353399933766	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1353399957427	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1353399957427	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1353399958476	Sync.ErrorHandler	DEBUG	Beginning user-triggered sync.
1353399958477	Sync.Service	DEBUG	User-Agent: Firefox/17.0 FxSync/1.19.0.20121113065533.
1353399958477	Sync.Service	INFO	Starting sync at 2012-11-20 09:25:58
1353399958477	Sync.Service	DEBUG	In sync: should login.
1353399958477	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1353399958477	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1353399958477	Sync.Service	INFO	Logging in user xxx
1353399958477	Sync.Service	DEBUG	Caching URLs under storage user base: https://scl2-sync939.services.mozilla.com/1.1/xxx/
1353399959005	Sync.Resource	DEBUG	mesg: GET fail 503 https://scl2-sync939.services.mozilla.com/1.1/xxx/info/collections
1353399959005	Sync.Resource	DEBUG	GET fail 503 https://scl2-sync939.services.mozilla.com/1.1/xxx/info/collections
1353399959005	Sync.Status	DEBUG	Status.login: error.sync.reason.serverMaintenance => error.login.reason.server
1353399959005	Sync.Status	DEBUG	Status.service: success.status_ok => error.login.failed
1353399959005	Sync.Status	DEBUG	Status.login: error.login.reason.server => error.sync.reason.serverMaintenance
1353399959005	Sync.Status	DEBUG	Status.service: error.login.failed => error.login.failed
1353399959006	Sync.SyncScheduler	DEBUG	Clearing sync triggers and the global score.
1353399959007	Sync.SyncScheduler	DEBUG	Next sync in 3600000 ms.

Comment 4

[Richard Newman [:rnewman]]

Are you also getting a 401 afterwards? That log snippet is perfectly normal for occasional server maintenance.

Comment 5

[heraldo]

I will see if I still have the problem on my work computer, but at home sync works fine again. Not sure if this might be related to another issue I've had with sync lately, having two "dead" devices listed in the about:sync-tabs list for much longer than the 21 days time-to-live expiration. Now they both disappeared.

Btw, my username is shown in the attached logs, but I do not have the powers to remove & re-add them with username edited out. Can someone with powers do this for me? Thanks.

Comment 6

[heraldo]

Wfm again now on all connected devices, fx 17 vista

Comment 7

[Dave Miller [:justdave]]

The content of attachment 666862 [details] has been deleted for the following reason:

Deletion of unsanitized data requested by uploader

Comment 8

[Dave Miller [:justdave]]

The content of attachment 666863 [details] has been deleted for the following reason:

Deletion of unsanitized data requested by uploader

Comment 9

[Richard Newman [:rnewman]]

Resolving per Comment 6.