797647 - Firefox 4 and greater is offered to PPC users

Status: VERIFIED FIXED

(www.mozilla.org :: Pages & Content, defect, P1)

Description

[raymond [:retornam] (inactive)]

We fixed this in bug 644255 and 646861 bug we have regressed. I tested based on the comment below and I can confirm that we have indeed regressed


"I just did some testing with a PPC Mac running 10.5.8 (I don't have 10.4):
When I used Safari, all of the Mozilla download buttons let me download 15.0.1 which will not run on that machine.
When I used Fx 3.6.28 I was taken to http://mozilla.org/firefox/update which tells me to update and let's me download 15.0.1. All Mozilla download buttons let me download 15.0.1."

We need to fix this before November 20th based on bug  791862

Comment 1

[Alex Keybl [:akeybl]]

Hey Mike - since you own similar bug 791862, can you make sure to get this prioritized?

Although comment 0 suggests we'll need this before November 20th, this is actually a regression and should be fixed asap.

Comment 2

[Marcia Knous [:marcia]]

I just tested this again in the lab using a 10.4 PPC machine. 

I can download 16.0 beta 6 and install it in the Applications directory, but the program has a slash through it and will not run.

When I used 3.6.28 with a clean profile, I was not taken to that update page and Help->Check for Updates does not find any update. I can download 15.0.1, but the same thing happens - there is a slash through the dmg and when the program launches I see the error about the program not being able to be launched on the system.

Comment 3

[Alex Keybl [:akeybl]]

Yeah - still means that a user can go from a working state (albeit out of date) to a non-working state by replacing the old application. We should fix this.

Comment 4

[Laura Forrest]

What is the fix that's needed here, exactly in terms of a change to the expected user experience?

Comment 5

[Alex Keybl [:akeybl]]

(In reply to Laura Forrest from comment #4)
> What is the fix that's needed here, exactly in terms of a change to the
> expected user experience?

PPC users should not be offered downloads of Firefox. Basically un-regress bug 644255.

Comment 6

[Chris More [:cmore]]

Rik: Is this on track to be resolved and pushed by next Nov. 7th?

Comment 7

[raymond [:retornam] (inactive)]

Rik any updates?

Comment 8

[Anthony Ricaud (:rik)]

Pull request submitted at https://github.com/mozilla/bedrock/pull/456.

Comment 9

[Anthony Ricaud (:rik)]

Alex: Do you know any page that explains what PPC users can do?

Comment 10

[Alex Keybl [:akeybl]]

(In reply to Anthony Ricaud (:rik) from comment #9)
> Alex: Do you know any page that explains what PPC users can do?

You could point them at https://www.mozilla.org/firefox/17.0beta/system-requirements/. Since PPC can't run 10.6 (our new minimum system version), it'll make sense.

Comment 12

[[github robot]]

Commits pushed to master at https://github.com/mozilla/bedrock

https://github.com/mozilla/bedrock/commit/436572ddefd813df4a77506851a0c5f58aa24a3d
Rename current unsupported block to unrecognized

bug 797647

https://github.com/mozilla/bedrock/commit/be1bd7f908b091b01522beb0e79eae3ba2b47cb3
Remove download buttons for old Mac users.

This shouldn't remove buttons for mobile downloads.

fix bug 797647

Comment 13

[Anthony Ricaud (:rik)]

This has been pushed to production.

Comment 14

[raymond [:retornam] (inactive)]

verified fixed http://www.mozilla.org/en-US/firefox/technology/
http://www.mozilla.org/en-US/
http://www.mozilla.org/en-US/firefox/fx 

PPC users are now informed that their system doesn't meet the requirements to run Firefox