mozilla don't start (Browser and Mail)



18 years ago
14 years ago


(Reporter: phartmann, Assigned: asa)


Windows 95

Firefox Tracking Flags

(Not tracked)




18 years ago
From Bugzilla Helper:
User-Agent: Mozilla/4.73 [de]C-CCK-MCD DT  (Win95; U)
BuildID:    0.8.1 english

Reproducible: Always
Steps to Reproduce:
1.klick on Icon
2.harddisk starts working
3.splash screen appeared
4.Harddisk is working for another 30 sec (appr.)
5.Windows message box appeared that there is a fault (faults are in module 
"unknown", "kernel32.dll" and "msvcrt.dll")
6.After closing the program, "mozilla" remains in memory

1. My OS is German Windows 95 C with no IE4 installed.
2. fault report with "unknown"
The program 'MOZILLA.EXE' caused the error: Access violation.  

MOZILLA.EXE caused fault #c0000005 in (Unknown) at address 014f:013b86b3

To date, 2 fatal errors have been recorded in this program.  This particular 
error was recorded 2 times.
Date: 09.05.01 22:42:55
Full path of executable: F:\MOZILLA\MOZILLA.EXE

EAX=013b8635 CS=014f EIP=013b86b3 EFLGS=00010207
EBX=00000000 SS=0157 ESP=0068f53f EBP=0068f55c
ECX=01beabdc DS=0157 ESI=beabdc01 FS=695f
EDX=007095d8 ES=0157 EDI=00000000 GS=0000
Bytes at CS:EIP:
00 94 9b d0 60 00 00 00 00 00 00 00 00 00 00 00
Stack dump:
d00a9900 3b86a060 3ca7a401 3ca78001 00000001 92008080 6f000000 68f57000 d009cc00 
00000160 00000000 3ca88000 68f5a801 d0103300 3ca88060 7095a801

3. fault report with "kernel32.dll"
MOZILLA verursachte einen Fehler durch eine ungültige Seite
in Modul KERNEL32.DLL bei 014f:bff857da.
EAX=00000000 CS=014f EIP=bff857da EFLGS=00010202
EBX=00000000 SS=0157 ESP=60cd009c EBP=0068f650
ECX=0068f63c DS=0157 ESI=80000000 FS=5467
EDX=00000000 ES=0157 EDI=02e58244 GS=0000
Bytes bei CS:EIP:
55 a1 78 c2 fb bf 8b ec 83 ec 70 8b 08 53 56 89 
ffecbad7 60cd00cc 60cd00b0 0000000e 00000007 c0000005 00000000 00000000 bff857da 
00000002 00000001 60cd01a4 0001001f 00000000 00000000 00000000 

4. fault report with "msvcrl.dll"
The program 'MOZILLA.EXE' caused the error: Access violation.  

MOZILLA.EXE caused fault #c0000005 in MSVCRT.DLL at address 014f:7800d77a

To date, 3 fatal errors have been recorded in this program.  This particular 
error was recorded 3 times.
Date: 09.05.01 22:44:59
Full path of executable: F:\MOZILLA\MOZILLA.EXE

EAX=01bea474 CS=014f EIP=7800d77a EFLGS=00010206
EBX=007a0034 SS=0157 ESP=0068eebc EBP=0068eedc
ECX=00740039 DS=0157 ESI=00000001 FS=695f
EDX=01beeddc ES=0157 EDI=01bea544 GS=0000
Bytes at CS:EIP:
89 4c 11 fc 8b 75 f0 03 d1 8d 4e 01 89 0a 89 4c
Stack dump:
013f98a0 00000024 01320c70 816710fc 00000030 01beabc4 00740039 00000003 0068ef14 
7800ccf7 057a0034 013f98a0 013faa10 01320c70 00000009 7800cd04

Comment 1

18 years ago
Reporter try downloading 0.9 and creating a new profile. see if that fixes the
Severity: blocker → critical

Comment 2

18 years ago
I have the exact same bug, under both 0.8.1 and 0.9.  Tried uninstalling 
mozilla and reinstalling.  Tried removing c:\program 
files\netscape\communicator\users50.  Tried using the talkback build.  Tried 
repeating above steps and running mozilla.exe -installer.  Tried purging all 
references to mozilla from the registry and reinstalling.  Nothing works, 
mozilla splashes then crashes as described by phartman.

Comment 3

18 years ago
Deleted the directories mfcembed and mozilla from c:\windows\application data,
then reinstalled.  Works.  Previous versions of Mozilla (0.7 seamonkey or 0.8)
must have used c:\program files\netscape yada yada for profiles, which caused my

So what's a permanent solution for this?  Is there some technical difficulty in
cleaning up pre-existing mozilla profiles on a new version install?
There are other bugs open for dealing with corrupt profiles.
Last Resolved: 18 years ago
Resolution: --- → WORKSFORME
Product: Browser → Seamonkey
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