80003 - crash on initial startup in Win98- build 2001050906

Status: VERIFIED WORKSFORME

(SeaMonkey :: General, defect)

Description

[Grace Bush]

Many users(not all) experiencing this crash
Subsequent attempts at launch are successful for some cases.


The talkback incident
    # is 30212865. Content of the report: 

    Trigger Type:  Program Crash 
    Trigger Reason:  Access violation 
    Call Stack:    (Signature = XPCOM.DLL + 0x123da (0x60e423da) 976eb016) 
    XPCOM.DLL + 0x123da (0x60e423da) 
    XPCOM.DLL + 0x125d2 (0x60e425d2) 
    JSDOM.DLL + 0x9a71 (0x60539a71) 
    JSDOM.DLL + 0x4781 (0x60534781) 
    JSDOM.DLL + 0x9ef7 (0x60539ef7) 
    DOCSHELL.DLL + 0x18b1 (0x601218b1) 
    XPCOM.DLL + 0x4755 (0x60e34755) 
    XPCOM.DLL + 0x11e7 (0x60e311e7) 
    APPSHELL.DLL + 0x65bf (0x600a65bf) 
    APPSHELL.DLL + 0x7568 (0x600a7568) 
    APPSHELL.DLL + 0x6dbb (0x600a6dbb) 
    NETSCP6.EXE + 0x167c (0x0040167c) 
    NETSCP6.EXE + 0x11b8 (0x004011b8) 
    NETSCP6.EXE + 0x2bbc (0x00402bbc) 
    KERNEL32.DLL + 0x1b560 (0xbff8b560) 
    KERNEL32.DLL + 0x1b412 (0xbff8b412) 
    KERNEL32.DLL + 0x19dd5 (0xbff89dd5)

Comment 1

[lchiang]

We really need to narrow this down further.  I'll send email out for feedback
onto this bug report.

Comment 2

[lchiang]

I see we have more info on http://bugzilla.mozilla.org/show_bug.cgi?id=80029. 
This should probably get duped to http://bugzilla.mozilla.org/show_bug.cgi?id=80029.

Comment 3

[lchiang]

the dupe bug is marked fixed/verified.  Perhaps this bug needs to be closed. 
Grace, are we getting more reports on this?

Comment 4

[Grace Bush]

I have not seen more reports on this

Comment 5

[Martyr]

Build 2001070504

This bug still exists...I'm not sure how to view the Talkback data, but the 
talkback report numbers are the following:

TB32629296Y
TB32629283W
TB32629277Y
(and others)...

Basically what happens is that after 0.92 was installed and exhibited this 
behavior, every subsequent uninstall and reinstall process created the same 
problem. Every suggestion in the release notes was followed to the letter and 
STILL this happened. Searching through related bugs brought up the suggestion to 
 try running Moz with a -profilemanager option, and that finally brought it up. 

Comment 6

[Martyr]

Additional info...

A missing step in the above is deleting one of the two profiles I had set up,
using the account manager. That was the catalyst to this whole problem, which
falls in line with the other bugs on this topic. How Moz deals with profiles is
still a bit rough; hypothesis is that when it rewrites the profile information
for multiple profiles, it stores the profile information incorrectly and causes
all future launches to crash. 

Steps to test:

1. Create multiple profiles in NS 4.7.x
2. Clean install of Moz 0.92 (which imports existing profiles)
3. Run Moz for the initial session. 
4. Exit Moz.
5. Launch Moz and then delete all but one profile with the Profile Manager.
6. Exit.
7. Launch Moz again.

Further steps:
8. Uninstall Moz. 
9. Reinstall Moz and it will crash upon startup

Comment 7

[lchiang]

grace, ktrina - able to reproduce this on current branch builds?

Comment 8

[Grace Bush]

I cannot reproduce on 2001070906 branch- but I was not able to reproduce in 
beginning on my 98 machine. I logged this for someone else.

I tried last comments steps also- deleting profiles/uninstall/reinstall etc

Question- mtulloch- are you checking QuickLaunch?

Comment 9

[Martyr]

I'm not sure quicklaunch makes a difference. I have seen the problem both with
and without quicklaunch. 

Here's another piece of the puzzle though. New install, first launch brings up
an imported profile and the default user profile. I switch to the imported
profile, and crash...every time I choose the imported profile, it crashes. 

I deleted all profiles (and all their files) via the profile manager upon
relaunch, and then created a new profile. No crashing.  

It appears that 0.92 trashes imported profiles in Win 98. Is the problem repro
in nightly builds? I'll test this evening to see. 

Comment 10

[Grace Bush]

I have seen profiles used before 9.2 getting corrupted- have not been able to 
pinpoint- changing themes? size of profile?  
If users rename/delete that profile and remigrate, the profile works again.
Since I do that regularly to test profiles is probably the reason I don't see 
this crash- ie my profiles don't 'age' at all and any changes I make to them in 
testing are wiped out daily.

Comment 11

[Stefan Bauer]

Noticed crash on initial startup on Win95, description:

- 0.9.1 installed with german language pack, one profile (worked fine)
- installed 0.9.2 into a new directory and it crashed at startup

I played a little bit - and got 0.9.2 finally working:

On my opinion the problem is the profile: If I select a language pack, there is
a chrome folder with language files created in the profile. If I install a new
mozilla version, first I don't have the selected language pack from the profile.

After renaming the profile, installation of 0.9.2 works fine (no missing
language pack!)

Comment 12

[Grace Bush]

adding ccarlen to cc list for his insights

Comment 13

[Jussi-Pekka Mantere]

Removing nsenterprise nomination.

Comment 14

[Cormac F]

Is this bug still appearing now that 0.9.5 has been released? I've installed and
reinstalled recent nightlies on win98 and win2k without experienced any of the
problems mentioned. 

Mark worksforme?

Comment 15

[K'Trina Medina]

Marking WFM 

Comment 16

[Grace Bush]

verified