801038 - YouSendIt Link Does Not Work

Status: RESOLVED INVALID

(Thunderbird :: FileLink, defect, P2)

Description

[whayford]

Attachment: Thunderbird Message.png

User Agent: Mozilla/5.0 (Windows NT 6.1; rv:15.0) Gecko/20100101 Firefox/15.0.1
Build ID: 20120905151427

Steps to reproduce:

I created FileLink to YouSendIt in version 15.0.1.  When I sent files last week they worked.  

Thunderbird upgraded to version 16.  I sent files from Thunderbird with attachments and no Link option was provided.  


Actual results:

I checked my YouSendIt Account and I have Pro Plus Account.

When I look at the Tools--Options--Attachments--Outgoing in Thunderbird a graphic appears saying I have 31mb of used space a 5bytes of unused space.

I Removed and Added the YouSendIt option several times, closing Thunderbird and restarting between steps.

There was no change.


Expected results:

Thunderbird should show the link option and offer to allow me to link rather than send the attached files.

Here is a picture of the Tools--Options--Attachments--Outgoing popup window.

Comment 1

[Mike Conley (:mconley) (:⚙️)]

Hey whayford,

It sounds like YouSendIt thinks you only have 5 bytes of space left. At least, this is what the API seems to be reporting.

If you log in to your YouSendIt account with your web browser, how much space does it say is available?

-Mike

Comment 2

[whayford]

Hi Mike,

On the YouSendIt web site under the account tab it says:

Maximum file size: 2 GB
Available storage for saved files: Unlimited

And I am paid up through Septeber 2, 2013.

Thanks.

Warren

Comment 3

[Mike Conley (:mconley) (:⚙️)]

Warren,

Interesting.  Ok, I'm going to ask you to do some debugging stuff for me.

1) Please go in to Tools > Options > Advanced > Config Editor, and add the following string pref:

YouSendIt.logging.console

and set the value to "All" (no quotes).

2) Restart Thunderbird.
3) Open the Error Console (Tools > Error Console)
4) Clear the Error Console.
5) Go to Tools > Options > Attachments > Outgoing, and wait for the YouSendIt Filelink provider to finish loading your information.
6) Look in your Error Console. You *should* see some messages from the YouSendIt provider in there. One of those messages will be reporting the server response to get your user profile. Right click on that message, and choose copy.
7) Paste that message into this bug (manually scrubbing any private information you don't want to be made public).

Thanks,

-Mike

Comment 4

[whayford]

I just tried to find YouSendIt.logging.console, it does not exist on the list.  

The only similar I can find is Feeds.logging.console

Warren

Comment 5

[Mike Conley (:mconley) (:⚙️)]

(In reply to whayford from comment #4)
> I just tried to find YouSendIt.logging.console, it does not exist on the
> list.  
> 
> The only similar I can find is Feeds.logging.console
> 
> Warren

Right - you'll need to create this pref.  Right click on the list of preferences, and choose New > String.

Comment 6

[whayford]

Here is the Main Log Message:

2012-10-15 14:42:16	YouSendIt	INFO	request status = 200 
response{"type":"PPL","version":"v3","email":"","firstname":"Warren","lastname":"",
"account{"returnReceipt":"Included","passwordProtect":"Included",
"controlExpirationDate":"Yes","knowledgeBase":"Yes",
"maxDownloadBWpermonth":"214748364800","maxFileDownloads":"Unlimited",
"maxFileSize":"2147483648","verifyRecipientIdentity":"Included"},
"storage{"id":"","revision":"1349962679424","currentUsage":"32526336",
"storageQuota":"5497558138880"}}

There were two other messages that seemed odd (to a novice).  The first was repeated at the beginning and end of the log as a Warning:

Timestamp: 10/15/2012 2:42:38 PM
Warning: XUL box for _moz_generated_content_before element contained an inline #text child, forcing all its children to be wrapped in a block.
Source File: chrome://messenger/content/messenger.xul
Line: 0

The Second was the only Error message in the Log:

Timestamp: 10/15/2012 2:42:04 PM
Error: 0
Source File: chrome://messenger/content/preferences/advanced.js
Line: 237

Comment 7

[Mike Conley (:mconley) (:⚙️)]

Warren:

Hrm. How about errors when you try attaching a file?

-Mike

Comment 8

[whayford]

Here are a subset of messages:

These Were Errors:

Timestamp: 10/16/2012 9:48:41 AM
Error: NS_ERROR_ILLEGAL_VALUE: Component returned failure code: 0x80070057 (NS_ERROR_ILLEGAL_VALUE) [nsIXPCComponents_Utils.import]
Source File: chrome://gdata-provider/content/gdata-migration.js
Line: 37

Timestamp: 10/16/2012 9:48:43 AM
Error: NotFoundError: Node was not found
Source File: chrome://mboximport/content/menufunctions.js
Line: 45

These were unique Warnings:

Timestamp: 10/16/2012 9:48:43 AM
Warning: Use of Mutation Events is deprecated. Use MutationObserver instead.
Source File: chrome://messenger/content/msgMail3PaneWindow.js
Line: 942

Timestamp: 10/16/2012 9:48:42 AM
Warning: Empty string passed to getElementById().
Source File: chrome://global/content/bindings/toolbar.xml
Line: 330

Timestamp: 10/16/2012 9:48:41 AM
Warning: Unknown property '-moz-border-radius'.  Declaration dropped.
Source File: chrome://testpilot/content/browser.css
Line: 227


This Warning was repeated 15-20 times with different line numbers at the end

Timestamp: 10/16/2012 9:48:42 AM
Warning: XUL box for _moz_generated_content_before element contained an inline #text child, forcing all its children to be wrapped in a block.
Source File: chrome://global/content/bindings/toolbar.xml
Line: 276

Comment 9

[Mike Conley (:mconley) (:⚙️)]

Ok, none of those seem like what we're looking for.

How about info log messages? There should be logging for when the file gets sent, and for the response received. Can you paste those?

Comment 10

[whayford]

Where would I find these?

Comment 11

[Mike Conley (:mconley) (:⚙️)]

They'd still be in the Error Console, but you need to make sure you're viewing All, and not just Errors (top left of the Error Console).

Comment 12

[whayford]

Here they are:

2012-10-16 10:30:46	YouSendIt	INFO	Checking to see if we're logged in

2012-10-16 10:30:46	YouSendIt	INFO	getting user info

2012-10-16 10:30:47	YouSendIt	INFO	request status = 200 response = {"type":"PPL","version":"v3","email":"","firstname":"Warren","lastname":"","account":{"returnReceipt":"Included","passwordProtect":"Included","controlExpirationDate":"Yes","knowledgeBase":"Yes","maxDownloadBWpermonth":"214748364800","maxFileDownloads":"Unlimited","maxFileSize":"2147483648","verifyRecipientIdentity":"Included"},"storage":{"id":"","revision":"1349962679424","currentUsage":"32526336","storageQuota":"5497558138880"}}

2012-10-16 10:30:47	YouSendIt	INFO	user info response parsed = [object Object]


2012-10-16 10:30:47	YouSendIt	INFO	available storage = 5497525612544 max file size = 2147483648

Comment 13

[Mike Conley (:mconley) (:⚙️)]

And this is all you get when you try sending a file?

Comment 14

[whayford]

I just tried it again and only got this message:

smtpauth.earthlink.net : server does not support RFC 5746, see CVE-2009-3555

but the send worked. I received the email.  Still no link option when two 2G files attached.

Comment 15

[Mike Conley (:mconley) (:⚙️)]

So files that are less than 2GB send fine, but files that are greater than 2GB fail?

Comment 16

[Mike Conley (:mconley) (:⚙️)]

If so, you're likely experiencing bug 215450, which got fixed in Thunderbird 17.

You might want to try 17 (which is currently in beta), to see if that helps.

http://www.mozilla.org/en-US/thunderbird/all-beta.html

Comment 17

[whayford]

All files send.  When attached, they don't offer the Link option through YouSendIt.  I never see the option offered at the bottom of the message after I attach files.

Comment 18

[whayford]

Okay will try, it will be several hours.  I have a meeting thanks.

Comment 19

[whayford]

I was in the car and thought about your question about over and under 2M files.  This led me to find out where I screwed up.  I looked at the Tools>Attachments>Outgoing screen.  I evidently clicked the Offer To Share number up from 1M to 4M, which led to the problem.  

Ergo User Error. Mea Culpa. I should have seen it when I looked at the screen, but the 5Bytes left message threw me.

Sorry.  Thanks for your help.