801414 - Firefox 16.01 keeps hanging in Windows 7 32 Bit

Status: RESOLVED WORKSFORME

(External Software Affecting Firefox Graveyard :: Flash (Adobe), defect)

Description

[kbblue]

User Agent: Mozilla/5.0 (Windows NT 6.1; rv:16.0) Gecko/20100101 Firefox/16.0
Build ID: 20121010144125

Steps to reproduce:

Went to my Yahoo mail acct ,and tried navigating, as soon as I changed a page, or went BACK and tried to sign in again, after password request, it locks,or if I use another Page related to Yahoo , i see two Flash player Instances in Task manager running at once, it is the very latest version . 11.4.402.287 .
this only started happening today, Yesterday ,after the 16.01 Fixed installer was released,thank God I was able to stop using Chrome,I thought! What gives?


Actual results:

NO response from anything, I cannot click,and it says "Firefox Not Responding" in top of Browser Window Title bar


Expected results:

I should have been able to click on the Re-enter Password Feild,and gain access toMy Yahoo Group, or account info!

Comment 1

[kbblue]

I am a Confirmed Firefox Devotee ,and this is making Surfing Impossible!
Been using Firefox for as long as it has been Publicly available,and Stil hate IE with a passion!

Comment 2

[Marcia Knous [:marcia]]

Reporter: Can you please type about:crashes in the URL bar and paste the crash report ID if you have any? This will help us troubleshoot your crash.

Please also try running Firefox in Safe Mode if you have extensions installed - http://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode.

Also do you have anti virus programs running?

Comment 3

[kbblue]

Yes,
I do run ZoneAlarm Internet Security Suite , ZoneAlarm Security Suite version: 10.2.078.000
ZoneAlarm license key: 3nxgx5khciaqst0tnd1p8ujnb00
Vsmon version: 10.2.078.000
Driver version: 10.0.217.000
Antivirus engine version: 8.2.11.97
Antivirus signature DAT file version: 1095647392
AntiSpam version: 6.3.1.4971
ZoneAlarm Browser Security: 1.5.395.0
ZoneAlarm ForceField Spyware Scanner: 1.2.104.0
Firefox has all of the permissions it needs to access and communicate, so far, I have re-booted,and have yet to have another crash, but I am always waiting for another to happen!

Comment 4

[Scoobidiver (away)]

Here is the crash ID: bp-37cc26d5-bbda-4cca-b6bc-319352121014.

A hang is when an application stops responding (temporarily or permanently) and a crash is when an application closes unexpectedly. Does Firefox hang or crash for you?

I suspect an interaction between Flash and ZA. Are you able to reproduce your issue when Flash is disabled? ZA ForceShield is disabled? ZA MailFrontier is disabled?

Comment 5

[kbblue]

By Upgrading to 16.02 Firefox , all of this seems to have resolved itself ! Yay Me the Disabled Geek with No Short-term Memory! A Flash Player Update probably contributed to the Issue, However ZoneAlarm will not let You shut off Force Field without Crashing, it is So Problematic, that at the Tom's Hardware Site Norton was given Far Higher Scores than ever Before for nearly Everything,and Since they are based in Germany, I trust them far more than PC mag, or Cnet, from Which i have downloaded quite a few files with Viruses, so Thank You to everyone who tried to help Me with this!!!!!!!!

I appreciate it more than I can express,my Disability is Neurological ,and it is really Frustrating When My Favorite Browser of All time goes down that way! Thank God for the rapid release cycle, no matter what some other Geeks say!!!!