Status

--
critical
RESOLVED INCOMPLETE
6 years ago
5 years ago

People

(Reporter: info, Unassigned)

Tracking

({dataloss})

15 Branch
x86
Windows XP
dataloss

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

6 years ago
User Agent: Mozilla/5.0 (Windows NT 5.1; rv:15.0) Gecko/20100101 Firefox/15.0.1
Build ID: 20120905151427

Steps to reproduce:

I was running thunderbird while running AVG in the background. recently thunderbird has been sluggish, and holding typing in the buffer when making a message. It was attempting to compact more often (often), and also emails on display would drop out of the adjoining display window each time it went to compact, leaving a white screen. 
sometimes TB worked fine.  overall pretty sluggish. 


Actual results:

the inbox may have reached 1000 emails. a message flashed that the inbox was full, and then the inbox was empty. The mail was not in the trash or in another folder inside of the TB profile folders. 
the inbox is reset, and the sluggishness is still there. it is trying to compact 20 emails. 
research on the web showed that this has happened elsewhere, and it might be tied to the antivirus, but I am not sure.


Expected results:

maybe it should have told me it was going to dump all that information from the last 6 years?

Comment 1

6 years ago
Do AVG logs indicate AVG delete the messages?
Severity: normal → critical
Component: General → Untriaged
Keywords: dataloss
Summary: inbox deleted → inbox deleted. AVG?
(Reporter)

Comment 2

6 years ago
log deleted with AVG update for 2013.
The scan did not indicate that anything was found or moved.

Does Thunderbird automatically archive or delete an inbox above a certain size?

Comment 3

5 years ago
dave, do you still see this problem?

(In reply to dave from comment #2)
> Does Thunderbird automatically archive or delete an inbox above a certain
> size?

no
Flags: needinfo?(info)
Whiteboard: [closeme 2014-02-05]

Comment 4

5 years ago
Resolved per whiteboard
Status: UNCONFIRMED → RESOLVED
Last Resolved: 5 years ago
Flags: needinfo?(info)
Resolution: --- → INCOMPLETE
Whiteboard: [closeme 2014-02-05]
You need to log in before you can comment on or make changes to this bug.