Users report losing their open tabs when giving Feedback

RESOLVED INCOMPLETE

Status

()

Firefox for Android
General
RESOLVED INCOMPLETE
6 years ago
6 years ago

People

(Reporter: Tyler, Unassigned)

Tracking

16 Branch
ARM
Android
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [SUMO])

(Reporter)

Description

6 years ago
Some users are reporting that our Feedback prompt causes them to lose their open tabs. This shouldn't be happening as we open input in a new tab. unless some weird session Restore issue is happening (users open the play store, we get OOM killed, which doesn't make sense since these reports are coming through on input) or users simply don't see the Tab count in the top right (perhaps we can make it flash when we open a tab tab from Feedback).

Comment 1

6 years ago
Tyler, do you have more information about whether this happens when they go to the play store or when they are submitting feedback through our UI to input.mozilla.org? 

If it's the latter, they must just be confused about the tabs UI because that doesn't take them out of Firefox. We could try automatically closing the feedback tab after they're done submitting feedback, but we'd have to leave some time for them to read the "thanks" message we show.
(Reporter)

Comment 2

6 years ago
Margaret, I don't have anything specific, but I'm going to assume it's submitting feedback to input, as these reports have all shown up on input (nothing on Google play so far).
(Reporter)

Comment 3

6 years ago
Haven't seen this recently, closing as INCO until something more concrete comes in
Status: NEW → RESOLVED
Last Resolved: 6 years ago
Resolution: --- → INCOMPLETE
You need to log in before you can comment on or make changes to this bug.