803813 - Firefox Cant find sites after you reconnect to the internet

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[David Weir (satdav)]

Attachment: added a screenshot of the issue

when you reconnect to the internet you are getting some errors saying No site configured at this address 

I have tried all of the sumo steps to try to get the issue resolved 

I am on windows 7 home premium 64 bit with the latest avg stable, adobe reader 11 stable

I will attach a screen shot of extensions I am using and will also post the list of plugins

Comment 1

[David Weir (satdav)]

Attachment: extensions i am using

Please note all of the screenshots i have attached are in jpeg formatt

Comment 2

[David Weir (satdav)]

Attachment: screenshot of the issue

Comment 3

[David Weir (satdav)]

all plugins i have got 

The plugins listed below are up to date
Plugin Icon
Google Earth Plugin
GEPlugin 	6.2.0.5788 	Up to Date
Plugin Icon
QuickTime Plug-in 7.7.2
The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site. 	7.7.2.0 	Up to Date
Plugin Icon
Adobe Acrobat
Adobe PDF Plug-In For Firefox and Netscape 11.0.0 	11.0.0.379 	Up to Date
Plugin Icon
Google Talk Plugin
Version 3.9.1.9832 	3.9.1.9832 	Up to Date
Plugin Icon
Google Talk Plugin Video Accelerator
Google Talk Plugin Video Accelerator version:0.1.44.23 	0.1.44.23 	Up to Date
Plugin Icon
Shockwave Flash
Shockwave Flash 11.4 r402 	11.4.402.287 	Up to Date
Plugin Icon
Java Deployment Toolkit 7.0.90.5
NPRuntime Script Plug-in Library for Java(TM) Deploy 	1.7.0.9 	Up to Date
Plugin Icon
Java(TM) Platform SE 7 U9
Next Generation Java Plug-in 10.9.2 for Mozilla browsers 	1.7.0.9 	Up to Date
Plugin Icon
Microsoft Office 2010
The plug-in allows you to open and edit files using Microsoft Office applications 	Unknown plugin 	Research
Plugin Icon
Facebook Video Calling Plugin
Facebook Video Calling Plugin 	Unknown plugin 	Research
Plugin Icon
RIM Handheld Application Loader
BlackBerry WebSL Browser Plug-In 	Unknown plugin 	Research
Plugin Icon
iTunes Application Detector
iTunes Detector Plug-in 	Unknown plugin 	Research
Plugin Icon
AVG SiteSafety plugin
npsitesafety 	Unknown plugin 	Research
Plugin Icon
Photo Gallery
NPWLPG 	Unknown plugin 	Research
Plugin Icon
Google Update
Google Update 	Unknown plugin 	Research
Plugin Icon
Citrix Online Web Deployment Plugin
Citrix Online App Detector Plugin 	Unknown plugin 	Research

Comment 4

[Andre Klapper]

Thanks for taking the time to report this!
Does the problem still happen if you start Firefox in Safe Mode? (Safe Mode disables extensions and themes, hardware acceleration and some JavaScript stuff in order to exclude some possible reasons for problems. It does not disable plugins which are add-ons.) See http://support.mozilla.com/en-US/kb/Safe+Mode 

And does this also happen with a new and empty profile? See http://support.mozilla.com/en-US/kb/Basic%20Troubleshooting#w_8-make-a-new-profile and http://support.mozilla.org/kb/Managing%20profiles . 

If you still see this problem in the new profile, please enter the address "about:support" in the address bar and attach (using the "Add an attachment" link above) the output for your original profile (not the new profile), as the "Modified Preferences" section could be interesting. 
Thanks for your help!

Comment 5

[David Weir (satdav)]

Hello their 

the issue seemed to of been fixed on firefox 16.0.2`

Comment 6

[Andre Klapper]

Thanks.